The continuity of contact was helpful. I was informed of all key events in a courteous way. Even though an error was made regarding the receptacle of ashes it was sensitively addressed and dealt... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Rang on the day of my beloved mums passing at home, ambulance arrived, the gentleman were so kind, didn't rush us to say our goodbyes. Left a white rose on her pillow, a beautiful touch! Lesley fr... Leggi di più
L'azienda ha risposto
Simplicity Creations help make a very difficult and painful time so much easier. They are very professional very caring and understanding and made sure everything that mattered was organised e... Leggi di più
L'azienda ha risposto
I did a lot of research before choosing Simplicity Cremations. The sudden death of my partner was a shock and of course I was very emotional. Rebecca from Simplicity Cremations was superb. So un... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Informazioni di contatto
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, Regno Unito
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
4,8
Eccellente
714 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 77% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great polite helpful customer service.
Great helpful staff who made everything feel easier when buying the plan, very polite and a pleasure to talk to his name was lucas.
29 giugno 2026
Risposta di Simplicity Cremations
Dear Customer,
Thank you for sharing your experience and positive feedback about Lucas.
We're pleased to hear he provided you with excellent support and guidance when purchasing your plan. We'll pass on your comments to him.
Excellent from start to finish
Excellent from start to finish
And big thank you to Lesley Master for keeping me updated at all time
18 giugno 2026
Risposta di Simplicity Cremations
Dear Mr Molloy,
Thank you for your review.
We're pleased to hear you had a positive experience, and that Lesley went above and beyond to keep you updated. We'll pass your comments on to her.
Compassionate and caring
At a time when everything felt wrong simplicity guided us through perfectly. Compassionate and caring they took control, communication second to none. Thank you
4 marzo 2026
Non scritta su invito
I got all the information I needed to…
I got all the information I needed to put my mind at rest.
I got the plan I wanted. The person I spoke to listed to me, very happy that I can pay instalments so this is helpful for my budget
25 giugno 2026
Was easy to speak to someone about my…
Was easy to speak to someone about my wishes and getting the right plan for me
24 giugno 2026
Could not have been easier everyone…
Could not have been easier everyone concerned has been so helpful and courteous as well as professional exactly what I wanted to say my family no fuss when I’m gone
Barry Cooper
16 giugno 2026
Strange company they don't seem to want to speak to anyone
Tried to call them because I find their advert e.g singing about cremations abhorrent. They never answer their phone
22 giugno 2026
Non scritta su invito
Risposta di Simplicity Cremations
Thank you for sharing your thoughts about our latest television advert. Our aim was to approach a sensitive topic with care and openness, never to cause distress.
I have passed your feedback to the team. We do listen to all the feedback we receive and remain committed to communicating with the dignity and clarity that families expect from us.
Dignity Complaints Team
This was a very efficient and calm way…
This was a very efficient and calm way of dealing with the death of a relative that you are not connected with but want to do the right thing by them. Relationship was brother to brother
19 giugno 2026
At a time of sadness all the stress and…
At a time of sadness all the stress and worry was removed by Simplicity Cremations. The whole staff did a wonderful job with calm, dignity and professionalism. I would recommend anyone to use Simplicity Cremations
19 giugno 2026
I have tried to contact you for…
I have tried to contact you for information regarding the GBB news offer that I put in the code when taking out the plan, and no-one will answer me 😳
18 giugno 2026
Risposta di Simplicity Cremations
Thank you for your review. I’m really sorry to hear you’ve had trouble getting a response, that’s not the experience we want for you. If you can send us a quick email to complaint.resolutions@dignityuk.co.uk with your details, I can ask the relevant team to contact you directly and look into the GBB news offer for you. We’ll make sure this gets sorted.
Kind regards,
Natalia Karas
Dignity Complaints Team
Communication and genuine
16 giugno 2026
No fuss considrate …
No fuss considrate everthing on timevery satistfìed great service .thanks to JENEFER COUND NOT FAULT HER .THANK YOU
ĎAVE AND PUALINE
15 giugno 2026
It was quick dignified and straight…
It was quick dignified and straight forward . Everyone was pleasant and helpful . A lovely lady brought my husband back to me and i apologise to her for loosing it abit and bubblering. The whole experience was pleasant quick straightforward just what he wanted . Thank you
15 giugno 2026
Completely Satisfactory.
15 giugno 2026
Everything they said would happen did…
Everything they said would happen did and they communicated every step. This was my husbands wish and I was sceptical but I am now convinced.
15 giugno 2026
The lady was very helpful and explained…
The lady was very helpful and explained everything to me
12 maggio 2026
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