Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Absolutely incredible company. Phoned them after my daughter put in a last minute request for faux plaits for our pony with only three days to go until the show and they were sent out that same day an... Leggi di più
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... Leggi di più
L'azienda ha risposto
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
4,4
Eccellente
448 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great products and service
Great products, speedy delivery and helpful and friendly personnel to help with orders.
7 maggio 2025
Risposta di Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Everything very professional questions…
Everything very professional questions answered order all the time highly recommended
8 maggio 2025
Risposta di Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Great customer service
I had a little issue with one of the shirts, I didn't ask for a refund just wanted to bring something to their attention. Exchange arranged. Ive made contact with them a few times now over different things and the customer service has always been fantastic. Lovely company to deal with x
2 maggio 2025
Risposta di Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
John & Amanda were so helpful
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would highly recommend. The quality of the items needs to be seen in person, website does not do this company justice.
7 aprile 2025
Risposta di Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Have made multiple purchases from SPP…
Have made multiple purchases from SPP and have been thrilled with each one.
4 aprile 2025
Risposta di Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Risposta di Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Risposta di Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Quality shirts - son won’t wear any others
We love the shirts and son won’t wear any others. Appreciate this is a growing family business.
11 marzo 2025
Risposta di Showponyprep
Hi Lara
Thank you so much for taking the time to review your order from March.
We can see that the first order we dispatched did have an error (which we thoroughly apologise for) and i've looked through the correspondence after this error and i can see we have apologised on email to you. We also tried to fulfill your request of having another shirt added into the parcel, however, this invoice we sent (17.3.25 D4850) to you wasn't paid so we couldn't send the extra one out.
We are constantly looking for ways to improve our service and after a full review we can see that you were never reimbursed for the postage money you returned the shirt with. We will rectify this today and ensure you are not out of pocket for an error on our part.
If you do decide you would like the additional shirt then we can send free of charge.
Look forward to hearing from you and hope you also have a successful season ahead
Karlie xx
Contact iffy
Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purchased elsewhere - not much to them but the clips were glued wrong way so had to get husband to fix them so they were neat to use. Chalk powder is good though so will probably reorder that when needed
12 marzo 2025
Risposta di Showponyprep
Hi Rosie
I have just personally looked over your order you made with us and can see you ordered 3 sets of number clips. Our confirmation checks at this end do state that we sent three to you, but we trust that you will be telling us the truth that you didn't receive it so i will make sure you are refunded for this item right away.
As for the comments on quality of the clips, i cannot locate any correspondence from you where you have given us this feedback and given us the chance to make them right for you so i cannot comment on this part other than potentially say if you order hand made products you are not happy with then it sometimes helps just to let us know so we can try and help out.
We are super glad you love our Luminate whitening product - its getting 5 star reviews across the board and is extremely pocket friendly compared to our competitors so we are glad you like this and your other items.
Have a great season ahead.
Karlie x
Quality was appalling considering the cost no recommendations here
Quality was appalling considering t
5 marzo 2025
Risposta di Showponyprep
Hi Karen
I've just had a look at the purchase you made and i can see you have purchased a false mane piece and some glue.
I have also checked through all of our correspondence and cannot find any emails or messages logged to state that you were unhappy with the hair you purchased.
These manes are standard and im not sure how they can physically be "appalling" in any way as they are all wefted in a meticulous way.
I would hope that rather than leave 1 star reviews on a family businesses website you would at least give us the opportunity to look into the order you made over 2 months ago so we can support you with any issues.
Many thanks
Karlie
Great Service
This is my second order from this company, very good communication and fast delivery, items are all good quality will certainly be placing another order and recommend to my friends.
4 aprile 2025
Non scritta su invito
Very fast shipping, quality product
Very fast shipping, can’t wait to use my jacket in the ring
4 febbraio 2025
Very quick delivery of a lovely tie…
Very quick delivery of a lovely tie which had its debut this weekend
4 febbraio 2025
Quality product
Great Quality product
Fast postage
Love been able to buy horse show gear .
4 febbraio 2025
Quality goods
Good quality items .
Fantastic communication.
Good price
Fast postage.
Very happy
9 dicembre 2024
Risposta di Showponyprep
Thank you Jane for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Risposta di Showponyprep
Thank you Emma for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
I bought my first items from Karlie…
I bought my first items from Karlie back in 2022 at the royal Windsor show and have been buying regularly ever since. She’s always been incredibly helpful and haven’t bought from anywhere else! A truly amazing business and the browbands are to die for! Thank you SPP ♥️
17 febbraio 2025
Non scritta su invito
Risposta di Showponyprep
Hi Hayley
Thank you so so much for your wonderful review, you have been an avid supporter from the start and we truly love watching your journey!
Have a fabulous 2025 season and we hope to catch up at shows again!
Karlie xx
Really fast dispatch and delivery and…
Really fast dispatch and delivery and fantastic product
3 dicembre 2024
Risposta di Showponyprep
Thank you Sarah for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Excellent service and products
Excellent service and products
Highly recommend
Carly goes above and beyond to give an amazing service
3 dicembre 2024
Risposta di Showponyprep
Thank you Michelle for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Risposta di Showponyprep
Thank you Sharon for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
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