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Valutata 5 stelle su 5

Shop & Scan (Food On The Go) has been a great experience so far. The app is simple to use, and logging meals or snacks only takes a moment. I like that it focuses on everyday purchases I’m alrea... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love the shop and scan app, I've been with them since the days of the old scanning machines that used to send info over and have now switched to the app on android. Everything works great, rewards a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It‘s really worth it .I used it almost 1year and got ₹70 reward. It's easy to use. Everything works great reward and the survey opportunities. But one thing i didn't got all the survey.In last 1 yea... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

CRAP. They don't offer support, especially not after switching platforms. You can't access your points, because their faulty system can't keep track of your account (even if you have been working with... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

419 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

What can I say !

Absolutely Amazing
easy to use & wonderful rewards

25 agosto 2022
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Risposta di Shopandscan

Thank you so much for this 5-star review.

It is great to know that the task is easy and you love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 1 stelle su 5

ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE

Update: 10/08/22 after receiving a phone call from Shop and Scan on Friday 5th August apologising for the agents behaviour, I was told that an investigation was happening, and I would be updated on Monday 8th August. Today is Wednesday. No update so far. I have phoned to chase up and was told that there is a note on my complaint saying to not respond to any email I may send.

BELOW IS A COPY OF A COMPLAINT I HAVE HAD TO MAKE
Re: Panel no. xxxxxx
Dear Sir/ Madam
I previously contacted yourselves to advise that the above panel member, my father, had passed away on the 27th June 2022.
I gave all my details for you to deal with me.
I received a letter addressed to me at my late father’s address (where my Mum, his widow, still resides).
The letter requested that we return his clicker and panel book in the Jiffy bag enclosed with your letter.
This was done immediately it was received, posted back to yourselves.
We had been advised via email (addressed to my Dad even though we had advised of his passing), that there were £40 of rewards to claim, but we had to allow time for the clicker to be returned. You advised that the account itself would all be closed down on the 5th September 2022.
I have given a period of 2 weeks to allow the clicker to be received back with yourselves, and phoned today to collect the £40 of rewards.
I would very much appreciate that the recorded phone calls be listened back to. I have had 2 calls with xxxx xxxx (name removed to protect privacy). Bearing in mind that he was dealing with the family member of a deceased, his approach, conduct and conversation was rude, disgraceful and disrespectful, to the point where I would like to request that you suspend him pending a full investigation.
I came off the phone twice, after he cut me off both times, crying and shaking at the unbelievable distress he had caused me. The only positive I can take from my experience with him, is I thank god that my widowed Mum did not deal with this matter herself.
I could tell you the detail of the conversations myself but I would appreciate that you listen to them to hear his extremely unprofessional approach and complete lack of empathy at times of sensitive need.
I have had 6 calls to shop and scan this morning:
1) initial call with xxxx xxxx (rewards team)
2) Conversation with a member of the shop and scan helpdesk to instigate a complaint
3) 2nd call with xxxx xxxx
4) Follow up with the lady in 2) above requesting a more urgent call back re my complaint
5) A call with xxxxxxx (arranged by the lady in 2) and 4))
6) A call with xxxxx (sorry if I have misspelt) who advises me that xxxxxxx (again apologies if I have misspelt) will call me back asap to discuss my serious complaint.
I would also like to say that xxxxx has advised that the £40 of Curry’s vouchers which xxxx xxxx said he would order, had not actually been ordered at the point I spoke with her.
I will re-iterate at this moment in time, I would like to request that you suspend xxxx xxxx pending a full investigation.
I hope that you will deal with my complaint as a matter of urgency.
I wait to hear back.

Mrs xxxxxxx xxxxxxx
Landline: xxxxxxxxxxx
Mobile xxxxxxxxxxx

5 agosto 2022
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Risposta di Shopandscan

Thank you for raising your concerns.

Please accept our sincere condolences for the loss of your father.

Further to our conversation today, please be assured that we are dealing with your complaint with the utmost importance. Please bear with us while we complete our investigation.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

A very pleasant and easy survey to…

A very pleasant and easy survey to complete with a decent payment for the effort. I would really recommend this one!

4 agosto 2022
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Risposta di Shopandscan

Thank you so much for your review and recommendation.

It is great that you enjoy taking part in surveys and rewards. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 4 stelle su 5

Rewarding, but why no Linux or Android app?

I have been a ShopandScan contributor for over 15, maybe even 20, years and have earned hundreds of pounds worth for shopping vouchers for very little additional time and effort compared to just putting away my shopping. The technology usually works and support is provided and is generally helpful when required.

However, there is one thing that annoys me more and more as time goes on. I have almost completely stopped using (expensive, complex and power hungry) Windows in favour of Linux and Android, so ShopandScan's failure to support anything other than Windows for the app that transmits the barcodes is increasingly frustrating. How hard could it be to port the application to give contributors a choice?

3 agosto 2022
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Risposta di Shopandscan

Thank you for your review and feedback.

We are working hard to improve our technologies, as we know our current solutions can be frustrating. We really appreciate your contribution over many years. Thank you for taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 4 stelle su 5

an enjoyable experience.....

ive been a member of s n s [shop n scan] for quite a few years now i enjoy scanning my shopping you get into a routine after a bit and i love the questionnaires which also come with a fair amount of points i build mine up to exchange for different vouchers for christmas i would recommend joining s n s to anyone well done to all thank you .

3 agosto 2022
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Risposta di Shopandscan

Thank you so much for your review and recommendation.

It is great that you enjoy taking part in surveys and rewards. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

Been a member for about 18 years …

Been a member for about 18 years and love it, it takes no time at all to scan your shopping and rewards are a great bonus I usually save mine up for Christmas shopping 😀

2 agosto 2022
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Risposta di Shopandscan

Thank you so much for your review.

We are glad to know that you enjoy taking part in our research for over 18 years and love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

Very pleased

Very pleased, for the sake of a few minutes after each shop, we have benefited greatly from the voucher payment scheme.

1 agosto 2022
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Risposta di Shopandscan

Thank you for your 5-star review.

We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

I have been doing shop and scan for…

I have been doing shop and scan for years it helps you to keep an eye on what you are spending and on the plus side you can have vouchers to spend on yourself win win I would recommend this to anyone to do

31 luglio 2022
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Risposta di Shopandscan

Thank you so much for your review and recommendation.

We are glad to know that you enjoy taking part in our research and love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

So Easy To Do

I have been a member of this for 20 years plus. You get into a routine of scanning and uploading receipts and get rewarded very well. I would recommend this to anyone.

31 luglio 2022
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Risposta di Shopandscan

Thank you so much for your review and recommendation.

We are glad to hear that you enjoy taking part in our research for over 20 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

A rewarding experience

I have been using Shop and Scan for about a year and now it has become a simple routine exercise to complete when I shop. I like how quick and easy it is to scan items so it doesn't become a chore. It's a rewarding experience so give it a try.

31 luglio 2022
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Risposta di Shopandscan

Thank you so much for your review.

We are glad to hear that you enjoy taking part in our research for over a decade. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

Have been a member of shop and scan for…

Have been a member of shop and scan for about 15 years. I scan all my shopping, do the odd survey, you can also send receipts to earn extra points but I do not have a scanner so am not able to do this. In return I receive rewards, I usually get vouchers to treat my self or my daughter, easy to use and the surveys are interesting

30 luglio 2022
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Risposta di Shopandscan

Thank you so much for your review.

We are glad to hear that you enjoy taking part in our research for over 15 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

So Easy to do A child can do it

Have lost count of how many years we have been doing Shop and Scan but it is over 40 as our number is 58182 when we started the scanners where massive and you had to input all the barcodes from your shopping and at that time you had a rewards book and save up your points for items listed in the book, now it is so easy the scanner is so small and all you do is scan your name, shop, amount spent, and scan all your items, keep your bills to scan in at the end of the week, for your extra points, connect your scanner by USB plug to download your information, takes less than 5 Mins, we have saved thousands of pounds over the years by doing shop and scan, by saving up the reward points and getting the vouchers for the different shops including Amazon and all it takes is a small amount of time scanning your shopping when you get home, saving your bills, and downloading at the end of the week, so simple a child could do it, so if you have children get them involved with it the reward is something they may want, which will save you money and teach them they get what they want by earning it so what are you waiting for Join today

30 luglio 2022
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Risposta di Shopandscan

Thank you so much for your review and recommendation.

We are glad to hear that you enjoy taking part in our research for over 40 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

Been with Shop and Scan for quite a…

Been with Shop and Scan for quite a while now. Second nature to scan everything every time. Then download on a Sunday. Points soon add up and are easy to redeem. Have treated my family to many meals out.

29 luglio 2022
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Risposta di Shopandscan

Thank you so much for this 5-star review.

We greatly appreciate your participation. Thank you for helping us with our research and for taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

Easy to do, rewarding

Been with shop and scan for may yrs, easy to do nowadays, only have to scan items then scan receipts and send off by end of week, the REWARDS nowadays are good,it’s gift vouchers now with major retailers

29 luglio 2022
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Risposta di Shopandscan

Thank you so much for this 5-star review.

We greatly appreciate your participation. Thank you for helping us with our research and for taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

Good service

I am a new member of shop and scan and I am enjoying it. I have received initial bonus and almost reaching to 10000 again so I will collect the 10 pounds again.

29 luglio 2022
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Risposta di Shopandscan

Thank you for your 5-star review.

Welcome to the Shopandscan panel. It is good to know that you are enjoying the task and rewards. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

EASY to do

I have been a member of shop & scan for years, its very easy & you earn points which you can turn into vouchers for loads of different places. Easy FREE stuff.

29 luglio 2022
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Risposta di Shopandscan

Thank you so much for your review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

Shop and scan is so easy to use

Shop and scan is so easy to use. Quickly scan the barcodes on your shopping, transmit them to Shop and scan and all done. For extra points you can also submit your till receipts. Its so quick and easy to do and very generous rewards. If you get an invite do join up.

29 luglio 2022
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Risposta di Shopandscan

Thank you so much for your review.

We are glad to know that you enjoy taking part in our research and love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

This is a very informative company

This is a very informative company. Very polite and very helpful if you have any problems . I like the information you receive .

29 luglio 2022
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Risposta di Shopandscan

Thank you for your 5-star review.

We are glad to hear that our team is polite and helpful. It is great that you enjoy taking part in our research. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

Scanning barcodes quickly becomes a…

Scanning barcodes quickly becomes a habit and the points build up really quickly. I save mine up to help pay towards Christmas and I'm always surprised how many I've earnt.

28 luglio 2022
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Risposta di Shopandscan

Thank you for your 5-star review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Valutata 5 stelle su 5

Its become a routine now

Its become a routine now. Shop, get the scanner out and reap the rewards. Great site great rewards.

28 luglio 2022
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Risposta di Shopandscan

Thank you so much for your review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

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