Es wurde eine Tagesdecke und Kissenbezüge bestellt. Einige Wochen später kamen Artikel, welche nicht bestellten Größe entsprachen. Achtung Firma ist vermutlich aus England und bestellt in China. Bis h... Leggi di più
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Scopri cosa dicono le persone
Had an issue with one of bird feeders. Replacement sent promptly along with prepaid shipping label to return the damaged one. Thank you Dawn 😊 The feeders certainly have fooled the squirrels thus f... Leggi di più
An order was placed and delivered on time; delighted with the item. Already nothing less than five stars. But then we were faced with an interesting and unexpected technical glitch, which was not only... Leggi di più
The box I ordered was beautifully made and far better quality than anything else I found online. It also arrived immediately. It felt like a lot of thought and care had gone into making this item and... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
A wide range of essential products for the home and garden, helping you to make the most of your outdoor space.
Informazioni di contatto
Poole, Regno Unito
- 01258 837 970
- www.selections.com
4,1
Molto buono
1K recensioni
Non risultano inviti alla recensione recenti
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Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent service
Excellent service from start to finish. Very communicative and product delivered on time and in perfect condition. Thank you
15 marzo 2021
Non scritta su invito
The products are high quality and the…
The products are high quality and the customer service is excellent.
1 febbraio 2021
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Customer service wow factor!
I ordered from this company and everything went exactly the way it was meant to, I called to make an enquiry and order and I am amazed that the person on the other side of the phone Dawn had the best customer service I have had, she was human, happy, full of life and a real credit to the company, a secret weapon in customer service. Call ended with everything I had queries about answered, items ordered and a great conversation. Will definitely order again just for that great customer service!
21 gennaio 2021
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Ordered on Tuesday at 15-23pm received…
Ordered on Tuesday at 15-23pm received on Thursday at 1-18pm. What service can't fault product or delivery will certainly use them again.
7 maggio 2020
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I have been buying from Garden…
I have been buying from Garden Selections for many years and have always been satified with the service received. They offer great products at competitive prices, even cheaper when on promotion.
Anything from garden furniture to wildlife products, Selections is the first place I check out.
18 agosto 2019
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We have just bought two fabulous sun…
We have just bought two fabulous sun loungers from Garden Selections. Customer services were amazingly helpful and friendly. Delivery was quick and easy.
Excellent company to deal with :-)
15 luglio 2019
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Garden furniture set.
Bought a garden set, customer services helpful with arranging delivery, great product, great price, thank you very much, recommended!
15 luglio 2019
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Wildlife Products
Very pleased with my new wildlife products for the garden. Will def buy from these guys again :)
15 luglio 2019
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Great product and customer service …
Great product and customer service very pleased
15 luglio 2019
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Great service thanks guys
11 luglio 2019
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Very happy with purchase
Very happy with purchase, great service and communications.
11 luglio 2019
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Metal tree bench
Purchased a metal tree bench which was delivered quickly and the quality is excellent.
11 luglio 2019
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Great products, Great Service
Have bought numerous products from selections.com, most recently an amazing Bell Tent. Always been very happy with my purchases and the great service they offer. Highly recommend...
11 luglio 2019
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Good service
I recently purchased a new cordless hedge trimmer from Selections. They responded promptly to a question I had about the product and my order arrived on time and was well packaged. Will use them again.
11 luglio 2019
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Fast delivery and great product advice👍
Once again, great customer service from the team at selections.
Thanks for the fast delivery and the product advice.
Faultless 👍
11 luglio 2019
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Good Online shop
Very pleased with my new topiary balls. Arrived nicely packaged and just in time to enjoy them in this weather. Great place to go for my garden ornaments.
10 luglio 2019
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Poor customer services on damaged goods
Item purchased from Garden Selections via Amazon Marketplace. The item arrived damaged (crushed) so I repackaged the item and contacted them. Although they were quick to respond, they demanded photographic evidence before taking the matter further. Why, am I making this up?
The company does not seem to understand the laws about Distance Selling Regulations and the Consumer Rights Act when supplying faulty products. How hard is it to arrange for the damaged item to be picked up without quibbling about evidence?
9 luglio 2019
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Risposta di Selections
Dear Andrew, we are very disappointed to receive your response. We are very conscious of our legal responsibilities regarding the Distance Selling Regulations and the Consumer Rights Act and work closely with Trading Standards to ensure that we adhere to these and many other guidelines that are relevant to ecommerce retailers. We also take our responsibilities towards customers very seriously and work extremely hard to exceed customer service expectations.
In this case, we did as you say, respond quickly and asked for a photograph of the damage that your parcel had sustained. Having read all the correspondence, I can say that the team were polite and professional and adhered to company policy which outlines that evidence must be requested so that appropriate action can be taken promptly. This is in no way a reflection on you and absolutely no thought was given to the possibility of lies being told or this being a false complaint. The team simply wanted to resolve the issue for you as quickly as possible.
Firstly, we like to try and minimise customer inconvenience and if we can see the item is very badly damaged, will advise disposal to avoid the customer having to go to the effort of returning the goods. Secondly, with photographic evidence, we can immediately authorise a replacement without having to wait for the goods to be returned. So the customer can be in receipt of perfect replacement goods within 24 hours. Thirdly, the couriers require photographic evidence of any reported damage to the goods and packaging, within 3 working days of receipt. Therefore we cannot wait until the item is returned to us or the deadline will be missed and damage claim denied.
We usually find that the provision of photograph damage evidence works well for customers as it helps to resolve any issue very quickly without incurring time delays and inconvenience. We are very sorry to hear that the policy has caused offence on this occasion but hope this explanation helps to clarify our actions and that we can now resolve the issue for you promptly.
Kind regards, Garden Selections
Great service delivered quicker than…
Great service delivered quicker than expected, communication a big plus confirmations and tracking provided to give all the details needed for a hassle free online purchase. All received and in use, really pleased with my lovely silhouette solar animal
Thank you
18 giugno 2019
Non scritta su invito
Not good comms or return provision
29 luglio 2018
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Risposta di Selections
Dear Robin, we are sorry to hear that you are not happy with our returns policy. If you could kindly contact us via sales@selections.com, we will do our best to help. Kind regards, Garden Selections
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