Went to the shop today, amazing customer service given to me and my son. The owner was brilliant with advice in helping my son choose the right size of gear he needed, would highly recommend 👍
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Just wanted to say thank you for your excellent service, the product arrived within 2 days of ordering. The product is also really good! It is a nice change to actually deal with a professional comp... Leggi di più
L'azienda ha risposto
Saw the owners glove reviews on youtube, seemed very knowledgeable. Gave him a call and he was brilliant. He's a boxer himself so knows what he's talking about and wasn't trying to up sell his s... Leggi di più
L'azienda ha risposto
EDIT - Since the below review, Ross reached out to me and I can honestly say it’s some of the best customer service I’ve ever received. Ross was genuinely apologetic about my experience and has... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Seconds Out Fight Store is a premier boxing equipment shop based in Scotland, we also ship worldwide. We’re passionate about the sport and committed to supplying only the best gear, stocking top brands like Nike, Cleto Reyes, and Fly. Whether you’re just starting out or a seasoned pro, we’ve got everything you need, from gloves and headguards to apparel and accessories. Great customer service is at the heart of what we do. We know choosing the right boxing gear is important, so we’re always happy to offer advice and help you find the perfect fit. Wherever you are in the world, you can count on us to deliver high quality equipment with a personal touch.
Informazioni di contatto
14 Montrose Terrace, EH7 5DL, Edinburgh, Regno Unito
- 0131 563 9799
- store@seconds-out.co.uk
- www.seconds-out.co.uk
4,6
Eccellente
60 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Seconds Out Fight Store
Thank you Gonzalo, appreciate the 5 stars and kind words. Much appreciated.
Ross
Risposta di Seconds Out Fight Store
Thank you so much for the review and 5 stars, much appreciated.
Thanks again
Ross
boots ordered where out of stock
boots ordered where out of stock, but Ross messaged me and offered an alternative in the correct size , they where more expensive but didn't charge us extra. Amazing customer service 👏
2 giugno 2025
Risposta di Seconds Out Fight Store
Thank you so much for the kind words Alan, much appreciated. Glad we were able to get your order sorted.
Thanks again
Ross
…Great products and great service at great prices
Great customer service and amazing boots 👌🏻🥊 Ross replied to my email straight away and got my boots sent out asap for next day delivery even got some free wraps 👏👏 will defo be buying from here again
29 maggio 2025
Risposta di Seconds Out Fight Store
Hi, thank you for the kind words much appreciated. Glad we were able to help and hope you enjoy the new gear.
Thank you again
Ross
Really recommend!!
I’m so happy with my order, I orders Nike tawa in white and silver. It shipped to Sweden and it arrived in just 2 days! The quality of the shoes is amazing, they are really comfortable and look amazing!
28 maggio 2025
Non scritta su invito
Risposta di Seconds Out Fight Store
Hi Emil, thank you for the support and kind review. Glad your order arrived nice and quick. Hope you enjoy the new boots.
Thanks again
Ross
Great service and choices
Great service and choices. Prompt shipping and competitive prices.
9 maggio 2025
Risposta di Seconds Out Fight Store
Thank you Matthew, really appreciate the review and 5 stars. Much appreciated and glad to hear your order arrived in good time.
Risposta di Seconds Out Fight Store
Hi Alex, thank you so much for the kind words and feedback. Much appreciated.
Yammy boxing boots …
Brought some yammy boxing boots from here excellent service and the boots are awesome cheers
25 aprile 2025
Non scritta su invito
Risposta di Seconds Out Fight Store
Hi Troy, glad you're enjoying the Yammy boots. They're amazing, bit fan as well. Thank you for the 5 stars and kind words, much appreciated.
Risposta di Seconds Out Fight Store
Thank you for the 5 stars and kind words Josh, much appreciated. Hope you enjoy the near gear.
Diabolical service
I received a faulty foam roller and have been told that I would need to send it back with my own money and they will keep £6 delivery so altogether I'm £15.39 out of pocket for a product that is faulty. On their own website it states they will give a return label if they accept a return.
I will never be spending my money there ever again.
The key facts are the foam roller is faulty and I'm having to even pay for postage for the faulty item that was sent to me and you also mentioned in the email I will have to send the faulty item back with my own money.
You also mentioned you've been doing this for 10 years and after checking your website funnily enough it's on your website that you give return labels for faulty goods. Which like you mentioned will reimburse, however that still leaves me £6 out of pocket for a product that is faulty and In future if one of your customers receives a faulty item they'll have to pay £6 for delivery and also pay for sending it back this is what you updated your website to.
In regards to the remote like you mentioned it was in the box thanks for pointing that out to me it was found and delivered back with the faulty item as well as all the accessories that was initially provided with.
Only thing left is the refund and reimbursement of the sent postage.
Update 20th April 2025
I was told my refund and postage reimbursement will be processed on Thursday 17th April 2025, I sent an email just now with a response saying the email address is not accepting my emails.
They never really had the intention to reimburse postage hence why they never asked for my bank details to reimburse.
This is probably the worst company I have ever dealt with and now I will have to contact my bank for a refund. These are the key facts and quite astonishing that it's happening in 2025.
Best of luck in your future endeavours.
9 aprile 2025
Non scritta su invito
Risposta di Seconds Out Fight Store
Muhammad, please stop editing your review after I have already responded. You've now edited it four times, once on Saturday evening and three more times in the early hours of Sunday morning. I know this because I receive a notification from Trustpilot every time a change is made.
You've shared your feedback, and I’ve taken the time to respond in full, addressing your concerns and laying out the facts. It’s clear you’re still not satisfied, but repeatedly editing the review in an attempt to further tarnish our business is unfair and misleading. If this continues, I will have no choice but to report it to Trustpilot.
To anyone reading this rewview:
My original response remains below. Please note that Muhammad has edited his review multiple times, so the version you’re now reading is not the same review I originally replied to.
Hi Muhammad, I feel it’s important to address the dishonest review you left, as you failed to mention key facts:
1. The foam roller’s remote – You claimed this was missing in your original email. After reviewing our in-store video footage, I knew the remote was in the box all along, and you were lying about its absence. You even sent me a picture of the original contents without the remote, continuing to stick to your story that it was missing. It was only when I explained that the refund would not be processed without the remote that it turned up. Just as I knew it would, as it was in the box from the start. As for the foam roller itself, it is indeed faulty, and we have no issue issuing a refund for the defective item.
2. Regarding shipping costs for faulty items, we refund return shipping costs only after the refund is approved, and this is a non-refundable service. If you change your mind about the refund after paying for shipping, that is not something we can refund. We honoured your request for a shipping label upfront as a gesture of goodwill, especially since (as you pointed out) our website inaccurately stated we would provide one (which I’ve since updated). We didn’t dispute or argue this, and I immediately apologised for the mix-up. So, you have also misrepresented the shipping cost issue, claiming you were out of pocket. The outgoing shipping cost is a completed service, and as such, it’s non-refundable.
At Seconds Out Fight Store, we pride ourselves on service, integrity, and transparency. Misrepresenting facts and attempting to tarnish the reputation of a small business with a misleading review is very disappointing.
You lied about the remote.
You lied about the shipping costs.
You left out key facts in your review.
With all due respect, this is not the kind of customer we want.
Best regards,
Ross
Seconds Out Fight Store
Risposta di Seconds Out Fight Store
Hi Dawn, thank you so much for the review, much appreciated. Glad your order arrived nice and quick and the service was on point. Hope you enjoy the new equipment and thank you again for the support
Excellent service all round
28 marzo 2025
Risposta di Seconds Out Fight Store
Ah thank you so much for the 5 stars and kind words. Really appreciate the support. Hope you enjoy the new boxing gear!
Risposta di Seconds Out Fight Store
Thank you Ross, much appreciated and thank you for the support as always.
Cheers
Ross
5-Stars
Knuckle pads were dispatched quickly and arrived quickly, great company.
22 marzo 2025
Non scritta su invito
Risposta di Seconds Out Fight Store
Thank you for the 5 stars and kind words. Glad the knuckle guards arrive in good time. Thank you for the order and hope they protect your hands good.
Risposta di Seconds Out Fight Store
Thank you for the great review Lydon, really glad we got your order to you so quick from Scotland to Malta. Hope you enjoy the new equipment and thank you again for the order.
I ordered on Monday night from this…
I ordered on Monday night from this store had delivery at my door in Ireland this morning Wednesday great service fantastic customer service 10/10 will definitely be ordering again top quality boots 👌
26 febbraio 2025
Non scritta su invito
Risposta di Seconds Out Fight Store
Thank you so much for the kind words and 5 stars Geraldine, much appreciated. Glad the boots arrived in good time. Thanks again!
Risposta di Seconds Out Fight Store
Thank you for the 5 stars and kind words Kanar, much appreciated and hope you enjoy the new gear!!
Risposta di Seconds Out Fight Store
Thank you for the 5 stars and kind words. Much appreciate. Glad everything went good with your order and delivery.
Thanks again!
Prompt delivery
Prompt delivery. Item was exactly as ordered. No issues. Will order again
3 febbraio 2025
Risposta di Seconds Out Fight Store
Thank for the great review and order David. juch appreciated, glad you're enjoying the new gear.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.