Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

I booked room 2 at brookvale guest house and when i arrived there were aother people at the same room that booked the same room , they don’t answer or refound . This place need to be reported to poli... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I needed an urgent roof repair doing on my property, so contacted SDM late on a Friday afternoon, Jade and the team couldn't of been more helpful, very quick to respond, and organised for one of thei... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I wanted to say a Huge Thanks for Mark and the Team. Only a week before Xmas I viewed a property as was street homeless and was told the studio was undergoing a complete Gutting and refurb. by some mi... Leggi di più

Valutata 1 stelle su 5

I rented room number 14 at Brookvale Guest House for two nights. There's a hole in the ceiling through which sewage water drips from the second floor. The carpet in my room was soaked with contaminate... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda per la gestione delle proprietà immobiliari
  2. Agenzia di affitto di appartamenti
  3. Agenzia immobiliare

Scritti dall'azienda

Property management and Lettings. Southampton’s most valued independent letting agency and property management company. 'Bringing value to you and your property.'


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

111 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 58% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(111)

33 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing and huge thanks

I wanted to say a Huge Thanks for Mark and the Team. Only a week before Xmas I viewed a property as was street homeless and was told the studio was undergoing a complete Gutting and refurb. by some miracle they managed to get it completed so I could move in on 22nd December this was the best Xmas present anyone could ask for meaning I'm off streets and have some where to call home thank you all so much

22 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Your overall service is excellent

Your overall service is good. The best thing is most of the time bills included rent which is very helpful. You always allow heater on all the time when everyone really needs it. This is the positive point of your service. I have been living since one year under your company. I strongly recommend people to get room from yours company.

20 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Do not use this service

Do not use this service. Totally unreliable and uninterested. I was told I’d have multiple viewings booked as I live in Manchester and was trying to make the most of my trip. After being told 1pm, I heard absolutely nothing. This wasted so much of my time and money. I had contacted on every form of media, multiple times, with vague and incomplete information given. When I emailed to complain, they replied in 4 minutes. This is the worst ‘estate agents’ I have ever come across, and do not find it surprising that other high street agencies have either never heard of them, or only heard bad experiences. Save your time and go elsewhere.

4 dicembre 2023
Non scritta su invito
Logo di Sdmpropertyltd

Risposta di Sdmpropertyltd

Hi Rowan, Very sorry you have had this experience. I hope our goodwill gesture to you has somewhat made the experience more positive, thank you.

Valutata 1 stelle su 5

A very irresponsible and unprofessional…

A very irresponsible and unprofessional landlord, don't rent from them. I recently rented a furnished studio from them and it was the worst experience I ever had.
They just sent a random guy to give me the key to the property, who was sitting on the bed like it was his room. There was supposed to be a chair and a desk, but the chair was missing and one leg of the desk was broken. The bracket for the showerhead was broken which can't hold the showerhead up. The fridge and freezer are like 20 years old, lots of scratches and dents, and make a loud noise, >45dB at night which throws a big threat to health and hearing. The most ridiculous part is that they refused to do an inventory check which is clearly addressed as required in the contract.
I wrote so many emails to them and they always said they would come to solve those problems but never gave me a definite time, even they told me a time but never made it and had plenty of excuses for not showing up. I hoped I had seen those reviews here before signing the contract.

1 dicembre 2023
Non scritta su invito
Logo di Sdmpropertyltd

Risposta di Sdmpropertyltd

Hi,

Whereas i do understand the items were damaged, we have arranged for new to be delivered to you. This is just an oversight an apologies that it has caused you grief. The condition of the items was noted before moving in and it does not state that the fridges and white goods are brand new. Thank you

Valutata 5 stelle su 5

Prompt Service and friendly staff

Since my first interaction with SDM property, I was very impressed with their quick service and response time. I have been living in one of their properties for over 2 years now and I have experienced zero issues with them as a tenant. They were very quick with general maintenance of the property and resolved several like fixing toilet flush, boiler breakdown during winter, faulty door, and other issues promptly. When I had a few issues with my housemates, I shared it with them and they took care of the situation even when they didn't have to. That's why despite being in a better financial situation than before, I am still unwilling to leave this property. And in future, I will continue to use their services

1 novembre 2023
Non scritta su invito
Logo di Sdmpropertyltd

Risposta di Sdmpropertyltd

Thank you for your kind words

Valutata 5 stelle su 5

I can rate MR Mark highly enough

I can rate MR Mark highly enough. Very professional, experienced and helpful he has gone above and beyond to accommodate and help us. Highly recommend.

6 giugno 2023
Non scritta su invito
Logo di Sdmpropertyltd

Risposta di Sdmpropertyltd

Thank you for your kind words

Valutata 1 stelle su 5

Please don’t use this company.

I was a tenant with SDM for over 3 years and have lived in 3 different properties they ‘managed’. Each one having its own problems and all run illegally and shady. In the first house share I was in they did not do any checks on who they were moving in which lead to a couple who were drug addicts who not only stole from other housemates but left used needles in the public areas of the house, when SDM were told about this nothing was done for almost 6 months, after continuous messaging about this they finally said the police were coming to throw them out the property. This of course was a lie. Something SDM do quite alot.

I was finally moved into the next house as I continued to tell them how in danger I felt and finally they found somewhere for me… across the road from the first house. When I moved in I was told that the wifi was being put in the next day and I had to inform my current work that for one day I couldn’t work due to this. Turns out the house would not get wifi until 5 months later and when asked if they were going to refund the housemates who had to pay for internet dongles to just be able to live there. They declined any refund for anyone in the house. During this time I lost my job as I was not able to work. SDM did not care. As well as this there was continued anti social behaviour where the police were called almost every night as people came in with knives. When asked for help from SDM they told me that it’s not their problem or responsibility. This led to me having to spend my savings on a hotel for a week to just get away.

And now we get to the final house…by this point I had been in my relationship for a couple of months and my partner who ended up staying with me at the 2nd house made me more aware of how illegal and wrong SDM’s behaviour was. We were told by SDM that this 3rd house was going to be different and for a while it was. But as things broke or needed replacing as things eventually do in a house, SDM did nothing to sort any problems and told us to email to maintenance email which then did nothing either, someone came in said things were broken and then left.

In conclusion, SDM is a pathetic excuse for a housing management company. So much so that the landlord we had at the third house ended up firing them. This was the best thing to happen this year and I’m so glad they are out of my life.

DO NOT GO WITH THIS COMPANY.

However difficult your situation may be. They will take advantage and just take your money and leave you in dangerous situations.

1 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

DO NOT USE SDM

DO NOT USE SDM. The managers breach just about every term and condition in their contract with Landlords. They put Landlords at risk of prosecution as they ignore just about every Law / Rule /Regulation. They do not do checks on Tenants, sometimes don't even sign contracts - and if they do - they breach deposit rules, fire safety rules and do no checks on properties allowing them to fall into dis repair and fail to return properties in a decent condition. Steer clear of these cowboys!!!

29 ottobre 2023
Non scritta su invito
Logo di Sdmpropertyltd

Risposta di Sdmpropertyltd

Hi Mark,

It’s a shame you have written this review considering we have done everything possible to exit the contracts in a complaint manner. The maintenance required was done in a timely manner but it was sufficient in your opinion which we have tried to resolve, certification was done correctly (tenant’s deposit you are well aware and have all the correspondence that we do not take deposits) and for you to claim fraudulent certificates is not correct and our tradesmen will be taking his own court action for slander simply because his work was well within the legal requirements. We are saddened the relationship has come to this and I wish you well in the future.

Many thanks

Valutata 1 stelle su 5

I have lived in there room

I have lived in there room , I left the room and my advance deposit of amount 550 pound , when I left the room mark promised to refund the amount in 2 weeks , now almost 1 month and 1 week still now not refunded ‘ I have mailed , messaged and called 100 times still now they are not responded , when I receive room , room is not clean and full of rubbish

Don’t deal with them if you want money and peace

29 settembre 2023
Non scritta su invito
Logo di Sdmpropertyltd

Risposta di Sdmpropertyltd

Hi Arun,

You was made aware and have agreed to terms and conditions upon signing a contract. Should you leave a tenancy early you will not receive a refund. I apologise for your experience if you feel misled but we make it clear upon signing.

Many thanks

Valutata 5 stelle su 5

Affordable

Affordable, Clean and good location accommodations for students.

18 settembre 2023
Non scritta su invito
Logo di Sdmpropertyltd

Risposta di Sdmpropertyltd

Thank you for your kind words

Valutata 5 stelle su 5

Mesmerising

Rooms are clean and perfect for students .peaceful and fantastic .I would like to recommend to all the students to elegant house like home

13 aprile 2023
Non scritta su invito
Logo di Sdmpropertyltd

Risposta di Sdmpropertyltd

Thank you for your kind words

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più