Poltronesofa - Watford Recensioni 1323

TrustScore 4.5 su 5

4,6

Colne Valley Retail Park, Lower High Street, WD17 2JZ Watford, Hertfordshire,, GB


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Scopri cosa dicono le persone

Valutata 4 stelle su 5

The delivery driver brought the wrong chair into our house initially which, having waited for some time for the item worried us slightly. However upon pointing out the error, the delivery driver recti... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The staff were very attentive and helpful during our visit to the store. However, at no point were we made aware that some of the fabrics had an increased cost. There was no mention on the label adver... Leggi di più

Valutata 5 stelle su 5

Excellent delivery, however we had to wait 6 months for the chair even though the advert now says quick delivery Crew who delivered were excellent

Valutata 5 stelle su 5

We had a brilliant experience at ScS while looking for our Poltrone sofa. Lisa was absolutely amazing from start to finish – she gave us space to browse at our own pace without feeling pressure... Leggi di più


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su Poltronesofa - Watford

Scritti dall'azienda

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Scritti dall'azienda


Informazioni di contatto

  • Colne Valley Retail Park, Lower High Street, WD17 2JZ, Watford, Hertfordshire,, Regno Unito

  • 01923 298970

4,6

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
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1 stella

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Valutata 3 stelle su 5

While booking financing took 3 visits…

While booking financing took 3 visits to finish the verification. Would receive sofa in 12-16 weeks ..would review quality later

28 maggio 2026
Logo di Poltronesofa - Watford

Risposta di Poltronesofa - Watford

Ciao Ankur,

I hope you are well and thank you for your 3* review.

We appreciate your patience throughout the financing verification process and understand that requiring multiple visits can be inconvenient. We're always looking for ways to improve our customers' experience and will certainly pass on your feedback to the relevant teams.

We look forward to delivering your sofa and will reach out once this is ready for delivery, with the first available date

Thank you for your order with us.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

Excellent delivery

Excellent delivery, however we had to wait 6 months for the chair even though the advert now says quick delivery
Crew who delivered were excellent

29 maggio 2026
Valutata 4 stelle su 5

The delivery driver brought the wrong…

The delivery driver brought the wrong chair into our house initially which, having waited for some time for the item worried us slightly. However upon pointing out the error, the delivery driver rectified the problem by bringing in the correct chair. Now sitting comfortably.

22 maggio 2026
Logo di Poltronesofa - Watford

Risposta di Poltronesofa - Watford

Good Afternoon,

Thank you for taking your time to leave us a review and for sharing your feedback.

I am please to hear that you received an overall positive experience.

I am sorry for any confusion with the furniture on delivery but am pleased to see that this was resolved on the day.

I hope you are happy with your furniture.

Warmest Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Valutata 4 stelle su 5

The staff were very attentive but there is a hidden cost for some of the fabrics!

The staff were very attentive and helpful during our visit to the store. However, at no point were we made aware that some of the fabrics had an increased cost. There was no mention on the label advertising the price of the sofa and no alert on the fabric samples that it could cost us more. We only found out when we queried the cost as the order was being processed.

20 maggio 2026
Valutata 5 stelle su 5

Friendly

Friendly, on time. Put everything together and got on with the job. Took all the rubbish away.. no nonsense and professional.

13 maggio 2026
Valutata 5 stelle su 5

Really well managed

Really well managed! From the experience in the store to the processing of the order. Then tracking and updating regarding the delivery. The guys also had to disassemble the sofa in order to get it to the upper floor and reassemble it again. No damage done, good manners, great speed! Very happy with this company!

8 maggio 2026
Valutata 3 stelle su 5

My review low score is not really there fault

Lady in store fantastic. Delivery guy nice guys but sofa to big and i had no way to return it.

5 maggio 2026
Logo di Poltronesofa - Watford

Risposta di Poltronesofa - Watford

Ciao Cliff,

I hope you are well and thank you for your 3* review.

Thank you for your feedback regarding the service from the team in store and our delivery crew. We are pleased that you had a positive experience and appreciate your comments.

We do advise in our terms and conditions that all orders are non-cancellable and we do not offer exchanges or returns on goods.
I am very sorry if this was not the outcome that you may have hoped for.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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