After waiting 11 weeks for a sofa today I got a wrong one. Since 10 oclock in the morning I called them 5 times it just going on without telling you where you’re in the queue, when i preyto i get call back, no one calls back. Such a bad customer service. I don’t recommend anyone buy anything srom scs

Great experience from the initial purchase and customer care, through being kept updated along the way and to the final delivery.

The delivery guys were lovely and helpful.
They respected my property and were very professional

Andy & Matt...excellent service..professional and friendly

Both Mark & Thomas were polite & friendly. They contacted us prior to delivery with an accurate time slot.
They noticed an issue with the furniture and reported it at the time.
Excellent service.

Very friendly and welcoming

Very good.very nice people

Marc and Danny were exceptional when delivering my new furniture. Nothing was too much trouble and they were prompt and good natured as well!!

Very good service, not pushy at all.
The gentleman who serve me was very friendly and helpful

My first experience at a scs and was impressed by the shop, clean and smart. The staff was absolutely amazing. The products on offer are outstanding and will highly recommend this store

Delivery men was brilliant great sense humour professional funiture beautiful looks lovly

Sofa arrived when stated, good condition with no damage, unfortunately the delivery guys could not get both pieces of sofa in the house, had to get someone who works for them to take 1 of the pieces apart to fit through door, improvement to be made there as all it needed was 8 screws to remove and replace once in house , it took 5 mins to do that, maybe 1 of delivery guys should have that experience in doing that sort of task, as it would help in the long run , but overall I'm am satisfied with the purchase .thanks to Tom and John ELW 143 423 they did their best, mich appreciated

The Wakefield store was really impressive, with a relaxed atmosphere and staff who wanted to help but were not too pushy. We really enjoyed browsing around and finally found a sofa that was just right for us. Will definitely shop there again.

Utterly disgusted with the appalling attitude of staff at the wakefield retail park store today. I was with my 16 month old and my 6 year old autistic son. He was touching furniture amd climbing on the sofas, I repeatedly told him to get down so was not condoning his actions, however staff member shakil kindly informed me that I ought to "control my child" because the furniture is expensive. I explained about my son's diagnosis and he simply repeated that I need to control him. I certainly hope he isn't this ignorant, dismissive and rude with all potential customers with disabilities. I immediately left the store, utterly disgusted, my husband went in to discuss what happened and lovely shakil failed to mention his dismissive and discriminatory comments, insisting he was concerned about customer safety. If he was so worried about my child hurting himself then why did he only mention the prices? He is in desperate need of sensitivity training and I will be utilising social media groups to inform thousands of other parents of neurodivergent children to avoid your stores like the plague considering how they are likely to be treated. It's a shame I have to leave any stars because it certainly isn't warranted.

Great delivery, John & Daz were really polite & great getting the sofa in, they were done in about 15 minutes & cleaned up afterwards 👏 thanks so much guys

Great staff very helpful and good quality suites

From the moment we entered the store in Wakefield we were pursued even when we said we were just looking. We were eventually left alone to decide by ourselves. But always being circled like prey. And then the sell began for insurance which went on and until I had to ask if the salesperson and her manager were hard of hearing. I don't want your insurance

As I walked in I entered with a massive good morning greeting and found the sofa which I wanted therefore I happily got a sofa which has been placed and waiting for it to arrive

Time to wonder at our leisure but with expert advice when needed

Lady very helpful and catered to our needs