poltronesofà - Tunbridge Wells Recensioni 

406
TrustScore 4.5 su 5

4,5

Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE Tunbridge Wells, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the so... Leggi di più

Valutata 5 stelle su 5

Very helpful staff not pushy, don’t follow you around the store. When help was required the staff member couldn’t do enough for us such as helpful young man couldn’t fault him at all ,

Valutata 5 stelle su 5

Great service from start to finish. Helpful informative staff, no heavy sell. Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right... Leggi di più

Valutata 4 stelle su 5

I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa . On walking into the store was inviting nice smell so very much to... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su poltronesofà - Tunbridge Wells

Scritti dall'azienda

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Scritti dall'azienda


Informazioni di contatto

  • Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE, Tunbridge Wells, Regno Unito

  • 01915146510

4,5

Eccellente

TrustScore 4.5 su 5

406 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,5

Tutte le recensioni

(406)

17.727 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Haven’t got it yet so how can I give a…

Haven’t got it yet so how can I give a review

18 agosto 2026
Logo di poltronesofà - Tunbridge Wells

Risposta di poltronesofà - Tunbridge Wells

Good Morning Cliff,

I hope you are well and thank you for your review.

We are very sorry to see that you have rated us as 1* on this occasion and are disappointed in your experience so far.

We appreciate that your order has just recently been placed with and us, and you are unable to review the actual furniture, however we do also ask for feedback regarding your experience so far.

I hope that you were happy with the service provided by the team in store on your recent visit and thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

Perry and Mario bring us a years of saving up for our dream recliner.

Perry and Mario were great at communicating whilst still out delivering to other clients.
On their arrival they were pleasant and respectful.
They checked my home out before getting off their lorry and brought in the furniture in but by bit and made sure that the heavy large section came through the hallway (which was cleared of floor space for easy access) to bring into the lounge.
Both then setup the sofa recliner very easily and quickly.
I was informed that a spills what to do with the cleaning kit that was left and once all was up and running they exited out and onto the next client.
Very happy from start to finish with all staff and the quality of the fabric to turn it into a recliner is a fine job well done.
Thank you.

2 agosto 2026
Valutata 1 stelle su 5

Constant asking for feedback and…

Constant asking for feedback and subsequent reminders

24 luglio 2026
Logo di poltronesofà - Tunbridge Wells

Risposta di poltronesofà - Tunbridge Wells

Good Morning Mr Cullis,

I hope you are well and thank you for your review.

I am very sorry to see that you found the requests for feedback to be excessive. We aim to gather customer feedback to help us improve our products and services however I understand that this can be frustrating, especially if you have received reminders also.

Your comments have been noted and will be shared with the relevant team as we continually review our communications to customers.
We appreciate your feedback and thank you for bringing this to our attention.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 4 stelle su 5

I was so impressed by the customer…

I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa .
On walking into the store was inviting nice smell so very much to see & upstairs too .
The store itself appeared exceptionally clean & plenty to choose from .
Sue B

18 luglio 2026
Logo di poltronesofà - Tunbridge Wells

Risposta di poltronesofà - Tunbridge Wells

Good Morning Ms Bottomley,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience in store and were happy with the service provided by Adele. This is exactly what we would want for our customers and appreciate your feedback.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

On walking through the door the staff…

On walking through the door the staff were friendly, polite and helpful. No pressure on getting a sale on the day I walked away with a Quote. A week later I revisited the store and Jamie the store manager took the order on behalf of the sales person as she was on a day off. Now I’m just looking forward to seeing our new seating couch and single seat . Great job Jamie and team

8 luglio 2026
Valutata 5 stelle su 5

Good service throughout

Salesman was very helpful. We were given plenty of notice about delivery date and changing the date was simple. Delivery men were very efficient and cleared all the packaging away

4 luglio 2026
Valutata 5 stelle su 5

Delivery guys were very good 1 of the…

Delivery guys were very good 1 of the guys picked up a mark on the two seater settee and reported it back on his tablet. We've also found on the the two seater settee what feels like a dent on the arm and also on the chase there is a visible thread

30 giugno 2026

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