When ordering my sofa and chairs with SCS they told me straight away when the delivery date would be and got it spot on.
I used the website online to make my order and it was very simple to choose and get all the information you needed
The ordering process was pretty straightforward.
On the day of delivery, the 2 Lads brought my sofa and chair through my door and brought it straight into my living room
Unpacked it and put the feet on for me.
2 very nice Lads from Sunderland
All in all I had a very good experience with SCS from the very start to the finish
It is my 4th sofa over many years I have dealt with SCS.
If you are wondering why i didn't give you the full set of stars was because a week later that my sofa and chair was even more reduced.
I got on the phone to see if i could get it at the even reduced price and they told me i could not otherwise i would of given you the full whack of stars.

I've been on the phone again trying to get some sence out of Scs staff, its like I'm speaking a different language.I know this has been on going since November 23 all I wanted was the Sofa I ordered.I ordered a Hugo2, 3 seater Sofa,but both times they sent a Theo. They even sent a replacement Sofa but again it was a Theo. And the fibre Cushions they sent are just a Duvet cover cut into square unevenly stitched.But the woman I was talking to didn't understand that I just want the Sofa I had ordered and paid for straight away,not over 4 years.But no she could understand me,yea right.So anybody thinking of buying from SCS don't I wasted nearly £600 and they don't want to give me the sofa I ordered.Stressed or what.

Easy from start to finish. Got the sofa in less than 3 weeks and the guys who delivered where fantastic.

The whole was almost a delight until day of delivery.
I was told I would receive a email and text with a narrowed time slot with a tracking link before 7am day of delivery. That never happened! Around 10 am I had to call the delivery team they told me they could see my delivery would be 1-2pm and I would receive a call from driver 1 hr from delivery and a tracking link would be sent nearer delivery. I never received that tracking link, The driver + his partner called me but 10 mins before delivering/installing my sofa. The installation when well no issues.

My sofa is perfect all works, feels, looks greats.

The driver and his partner were friendly and installed everything and less than 30mins

Excellent delivery was informed at every step brought sofa in and assembled very good service

Delivered at a nice time and driver was polite very good service.

Customer care is appalling messed up my delivery and then the blue light underneath won’t turn off less than 4 hours after delivery
Customer care yeah right absolutely shocking all I wanted was advice how to reset it and these clowns have no clue
How to look after customers at all

Absolutely fantastic and in love with my new sofa. Delivery team were brilliant and so quick

Thank you very much Alex Lawson for sorting out my sofa for me very pleased with the sofa and the wonderful service
Keep up your excellent service
R devchand

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The delivery was smooth and stress free. Received a call about an hour before delivery and I was able to track the location using a link I was sent by text message. The two men who delivered were friendly and professional. They set up the new sofas and took all the rubbish with them, highly recommend.

The two men were helpful and polite.

Fast delivery and amazing quality sofa

The guys brought the new couch in put it where I wanted it putting .attached the legs and took all yhe wrappings away .very courteous couldn't fault yhem

Ordered a 3 seater sofa, snuggle chair and footstool online back in July 2025. It was due to be delivered October 2025. The day before delivery I didn’t receive any updates of time etc, so I called. I was told that it wasn’t being delivered as it’s not down on the delivery sheet for that day and it’s at the wrong distribution centre. It was then scheduled for delivery in November 2025. Same thing happened again. Then again. Then again in December. At this point, they rang to ask me what was going on as the booking team keep scheduling dates for delivery but there is no sofa to be delivered??? I was told I would receive a 10% refund straight away for the inconvenience and it may mean that a new order needs to be done as it’s been sat in the warehouse a long time now. I asked this to be looked into and was promised a callback. This didn’t happen. I called the beginning of January 2026. I was told and I quote “I’m going to be honest with you, your order was sold in a SCS store”. At this point, I requested a FULL refund. I was told that I couldn’t do that because I agreed to a 10% refund and reorder back in December when I spoke to them. I explained this was not the case and asked for the call from December to be listened to and sent to myself. It turns out, I didn’t agree to this and they admitted miscommunication on their end. I then had to wait for a manager to authorise the refund. This was then sent to business support on 28th January 2026. I hadn’t received any confirmation so called back on 4th February 2026. I was told by business support that the online sales team had not sent them an authorisation code so they couldn’t process the refund. They promised they would call me back the same day as the online sales time could get them the code within 30 mins. Again, I had to call back at the end of the day. I was told by the online sales team that I don’t really need to be put through to business support as they will just issue the refund. I asked to be put through to business support regardless and good job I did because they needed my card details and to send me a receipt through to my email. Today, I have finally received the full refund. Absolutely appalled at how this was dealt with and the amount of time it took. Selling my order on in store and trying to tell me I agreed to something when I didn’t. The constant chasing you have to do is ridiculous. Their communication is unbelievably poor. I won’t be ordering from them again and recommend others not to.

Furniture delivered with care....on time....kept me informed all of the way....delivery drivers, polite and friendly. \Good Team/ Thank You. Doncaster Branch.

They came on time very pleasant ask where I wanted it placed checked all working, couldn’t have been any easier

Absolutely delighted with sofa. The guy who delivered it were so helpful. Assisted me with everything. They rolled my rug up, moved the old sofa. Showed me how to position the sofa, and how it worked. Can’t praise them enough.

Alex and Mark where very quick and efficient and setting up the sofa and kept me informed before hand about when and how far they are away from my property

Delivery of my beautiful new sofa and chair was made within the time frame given . So much care was given when bringing it into my house which is a new build with new light coloured carpets . The packing materials used to create protection to the carpet and shoes taken off . The sofa and chair lifted into position and the protector cups removed . The crew were polite and efficient and did their job impeccably . Would give them 10 stars 🌟 if there was an option . Thank you so much .