I ordered a sofa in September and went into store today to ask for a print out of my order. I discovered that the wrong colour had been ordered by the sales person. The manager just blamed me totally and said I should have checked the order and changed it within 48 hours. I had stupidly trusted the salesperson to press the correct colour and material. I have had a bereavement to deal with and my mind was not focused on double checking the colour. I just trusted that this would have been correctly submitted by the staff member. But it was not and now I have to have the sofa in the wrong colour and wrong material or pay 30% of the total cost to cancel. The manager was not even apologetic and I was so upset. Make sure when you go in the store that you double check everything as clearly staff mistakes are not accepted by the company and the staff error has been forwarded to me. I would never, ever buy anything from SCS again.
HERE IS MY RESPONSE TO MESSAGE FROM LYNSEY
FROM THE SCS SOCIAL MEDIA TEAM.
As you can see, there is still no acknowledgement from SCS that it was their mistake. Even though it was. Lynsey also stated that they advise all customers to check for their mistakes. This is untrue. I was told that the 48 hours was for if we changed our minds about anything. It is also worth noting that SCS have no cancellation policy, only an amendment policy. Please think twice before signing any contract with SCS.
Also Lynsey stated that I could call the store if I have any more queries. I contacted the store on three occasions and all the manager could do was to reiterate that it was my fault for not checking the document. I will again state that I stupidly trusted the staff to input the correct order for me.
It is impossible to contact anyone to make a formal complaint until the sofa is in your possession. This is really unacceptable.

Great sofa, sales team do a great job with minimal hassle. Delivery team not so great, marked walls and woodwork in my hallway and door arches. I've now got to repaint just for having a sofa delivered

Great service from start to finish. Barbara in the Stockport store was really helpful and friendly as were all the staff we came into contact with. Plenty of choice of sofa designs, fabrics & colours. Sofa arrived 1 week earlier than originally quoted which was superb. Regular contact close to delivery date and time was invaluable - loved tracking the delivery on the link I was sent on the day. Both delivery guys, Josh & Harry, were brilliant; efficient, quick & friendly. Overall a pleasurable and trouble free experience. Thanks SCS.

My new sofas came a little earlier than the original due date which was great. The delivery crew Mervyn and Michael kept us updated with the delivery slot and turned up bang on time. The lads were brilliant and set up the sofas where we wanted then with no fuss. 10/10 from the sales team through to the delivery team.

Delivery team were excellent, very professional, clearly work well together
Sales guy was a little over bearing, clearly wanted the sale, orders need to be joined up if coming from different manufacturers as multiple texts and arrangements had to be changed a couple of times, when you ring up re delivery the wait time is ridiculous, over an hour, but when you get through staff helpful

I would highly recommend Glynn and Dave
They took great care of my settee when bringing in to the house, and very professional attitude and very polite, well Done Lads 👏🏻👏🏻👏🏻

Perfect service, delivered on time. Very good tracking service. Every thing about our experience from. Visiting our local store & selecting our suite to receiving delivery. It has been 1st class service.

It was a relaxed simple experience. Good advice given. Happy with my purchase

First time ordering with SCS and can honestly say I won’t be making any future purchases. The lack of customer service and arrogance from staff when trying to get an update is shocking. I went into the Stockport store 19th July and was told delivery time is 8-10 weeks. Went back in the next day to complete the paperwork and placed the order and on that day it was showing as expected on 19th October. About 2 months later I used the online tracking service which was showing 24th October, I rang the store to query this and then I was told it’s 2 weeks either side of the original date given. I tried checking online again and they haven’t been able to locate the order for a few days. So I rang the store and the man reluctantly took my order number and then said it’s due to arrive at the end of October/beginning of November. I tried expressing my concerns and experience as a customer and he kept shutting me down, I found him to be very rude, arrogant and dismissive. He then said your paperwork clearly stated 24th October and it’s accurate. I said you just told me it’s end of October/beginning of November he then tried brushing it off by saying you’ll receive a confirmation of the delivery date in the next 7-10 days. I told him I wasn’t trying to argue, all I wanted was to gain some clarity and wasn’t happy the date kept changing. He was not interested in hearing me out at all and kept speaking over me. Really disgusted by the experience and attitude of the arrogant staff!! It’s killed off any excitement that I had about receiving my new furniture

Shop sales was great , very helpful sales guy , delivery was ok but our Oder got spilt in 2 but it was ok and you have to except that some time things don't always go to plan

Clear communication beforehand, on time and friendly delivery guys providing an efficient service!

Kept informed about delivery time and telephoned to say 20 minutes away , this efficient delivery system made for a smooth completion of my settee. Would recommend SCS to my friends.
The delivery guys were very friendly and efficient a credit to the company .

Darren and Kelton, were on time, worked efficiently with confidence and left, removing all discarded packaging. I was very pleased with the service, and the sofa bed. Thank you

From start to finish of my sofas I have had professional excellence, from show room to admin from head office to delivery, including dates and time. Messages to say team on their way. A truely wonderful experience. Josh and Harry were very professional polite and well mannered. My sofas are just perfect.

Great delivery team, clean, fast and friendly! 10/10

Monday 18.8.25
After the first delivery team said that they would be unable to get the 2 sofas in our house. We arranged with the store manager for a redelivery. The second delivery team arrived on the Saturday (23.8 25). The second team were more helpful in getting the sofas into the house. Shame these more professional chaps were not the delivering the first delivery. Thanks SCS and not NWT.

Our furniture failed to be delivered on 18th August. We rearranged delivery for today (23rd). The delivery was cancelled as SCS said today's crew were under the impression it had been delivered. It wasn't - but the job sheet said it was and they even had a squiggle to say it had been - it wasn't my squiggle and it certainly wasn't delivered. This sheet misrepresents the true state of affairs and the fact they reported it as delivered and signed for may well constitute a crime. I will be taking this forward.

Jahz was great at helping in store. He was very patient, attentive and gave us some excellent options.
Delivery was on time. All three delivery men were polite, efficient , took away all packaging and put the sofa exactly where we wanted it. Thanks guys.

Excellent customer service and communication.
Love the Elland Rust 3 & 2 sofas.
Excellent delivery team.

Great service. The delivery drivers were friendly and helpful. Thank you