Delivery crew were perfect but store staff not great told them dimensions of our doorways and they said yeah it will fit and it hasn't fit so now having to take it back to the warehouse to take some parts off for it to fit into my flat and then be Delivered again leaving me without a sofa for 3 days

Edit a week later now been basically told we have to pay upholstery costs or they won't deliver the sofa and unwilling to give refund definitely won't be using this company again

Communication was good from start to finish
Install was efficient, professional guys were polite all round great service

Delivery was prompt and performed professionally the kids were polite and informative and we are very happy with tge service we have had from delivery to the service in store thank you

The two men who delivered our sofa were very efficient and polite. The service allowed us to track how far they were which is very convenient

The experience from start to finish has been excellent. From the sales staff at the Rotherham branch to the delivery team today. A difficult delivery due to the size of the sofa but the determination, positive attitude & experience of the lads was brilliant. A swift & clean delivery with no packaging to get rid of. Thank you for your service lads.

Good lads great delivery

Still waiting for the sofa I ordered a little disappointed as it going to take longer

Great communication from start to finish

Michael contacted me as promised in the text message, 30mins before arrival. Came on time, both guys were really polite and got the sofa upstairs without any problems. They also gave me a cleaning kit. Great guys, can’t fault them !! Would recommend. 😁

It very good and thankyou for every thing you and your team have done for us

I ordered and paid for in full, two ex-demo sofas from two separate branches, Cortonwood and Parkgate. Both were booked at the time for three weeks time due to demo models all being changed at that time. Fine with this, but on the expected day, I received an email advising another two weeks before delivery. Went to Cortonwood and complained, delivery rebooked for 4 days time. Only one sofa arrived, the driver when asked knew nothing of the second, despite the order-tracking app having shown he drove past the other store only 30-mins earlier. First sofa was missing a speaker/wifi module so had to go back to store and retrieve. Second sofa also arrived without a module but Parkgate store couldn't find it when I turned up and advised I call SCS customer services. Was also given a 'wrong module, probably just to be rid of the issue. I emailed them twice and completed an online query form twice but got no response to any. Then emailed complaint and directed it to the CEO by name (Steve Carson) again requesting they resolved the matter, but again, no response of any kind. This is dire customer care and had I chosen the buy-now-pay-later option I would have stopped payments until I had a satisfactory resolution. When dealing with this company, if you must, I strongly advise not to pay up front in order to have an option when something goes pear-shaped as I am sure it will!!!!! NOT A HAPPY CAMPER!!!

UPDATE: So, one week on and despite the SCS response to my review clearly stating they had received and acknowledged my issue and assurance I would get a response...guess what...STILL NO RESPONSE!!!!! I rest my case SCS.

The sofa is very good quality, and so comfortable. The delivery guys went above and beyond, they were courteous, friendly and careful. Could not have wished for anything better!

recliner stopped working. They have just called to say they are not willing to repair the chair and tried to fob us off by buying one chair of a pair why would we have two different types of chair in the same room does that make sense they refused to refund the whole order.

Thier customer service helpline will take you literally hours of being on hold before they answer or if you opt for the call back it will be days before they call you back.

If someone from Emmiera group comes to have a look at a faulty item they are rude and actually said to my partner that they couldnt tell us when it will be fixed could be a year or more who knows!

There are plenty of other furniture showroom do yourself a favour and go elsewhere.

Delivery drivers were friendly, professional and delivered early. Giving reminder message, estimated time the day before and on the day a more precise time with tracking.

Wonderful friendly staff in store. Left to look around the store without being pushed to buy. And helped when needed. Which led us to buying our new sofa after looking at many different stores.

Pauline from Parkgate store was very lovely. Very friendly and not pushy, knowledgeable and very approachable. I got a sofa for my fiancé and I and she helped me pick all options

Very good a d friendly

I was looking for a replacement for my old recliner armchair so I popped into my local SCS store! There I found the perfect chair for me!
Delivery day arrived and not only was I kept informed of the delivery time but also the delivery men were punctual, considerate and polite!
I can recommend this company 100%

Lovely polite respectful

The team of three who delivered our furniture were excellent. They did everything they could to make it happen. We were very impressed with their courtesy and customer satisfaction. Thanks very much.

My wife paid (in full) for an ex.display corner suite on 19th February but was told they couldn't promise delivery until 10th March but they would 'try for earlier'.
We called in on the 6th to get confirmation of delivery only to be told the earliest they could do was the 18th but we could collect on the 10th if we wanted. The next day (having arranged a man with a van) we agreed to pick it up on the evening of the 10th and told them we would be there around 5pm. We were told that was OK as they would be having a load of new stock delivered that afternoon.
When we arrived around 4pm the place was in total darkness and there was a sign on the front door stating they were not opening again until the 13th.
We contacted the customer service number and (after being on hold for 25 minutes) explained the situation. The lady we spoke to called the store (no answer) and then called us back to apologise and to say the store manager was actually still on site and would be calling us...no call came.
So ...if the store manager was in store why was he not answering the phone? Why was no one answering our repeated knocking on the roller doors at the back of the store? How was anyone working in the store in complete darkness? I think we all know the answers...... The manager was lying and they'd skived off. That is a disciplinary matter for SCS head office.
We ended up paying twice for a van when we eventually could collect the next day.
Lynsey from their customer services has ignored my emails (which she asked for) and we haven't even received a proper apology. Absolutely appalling.
P.S. SCS wanted to charge £119 to deliver.... it's 1 1/2 miles away FFS.
Trustpilot really should consider a no-star option as it would be the most suitable for SCS Rotherham..........
28/03/25 Response to SCS reply - I've already done that twice Josh, no one replies to it, it's part of the problem!!!