Staff at Spowston store extremly helpful and knowledgeable. Would definitely recommend

Great customer service in the Norwich branch from Emma . I had tried various other sofa shops that day this was my last call and immediate success . Great quality, price ,service, am very impressed and happy .

The sofa is comfortable and the service in the shop was good. So why the 1* review? They made the sofa in the wrong material! Not all of it no, I would understand how that could happen but mine was made in velvet (like I asked for) with a leather back rest!!! It looks horrible. It then took about a week to hear from anyone about it. It’s now going to take 6 weeks!!!!!!!!!!! To get the new covers for the back rest. Are they sorry? Not in the least. Safe yourself a headache and just buy a sofa from somewhere else.

Was very helpful staff and was a pleasure to look around and was very clean and tidy

The sales team were very informative but not pushy, helped us with fabric choice and overall very supportive with our purchase. We were not rushed at all.

The young lady representing your company was well mannered and very helpful throughout, time was not an issue

Very friendly explained everything

The assistant that served us went above and beyond to help us. Fantastic guy

Dan who helped mum with her order was very informative and helpful.

I cannot fault the excellent staff in store who were very helpful and professional, however the process of placing an online order and arranging delivery needs to be addressed. I had to call the store/customer service line several times over multiple weeks to try and sort issues that shouldn't have been a problem in the first place. I'm very happy with my new sofa, but it was a unnecessarily frustrating experience.

On entering the store we were made welcomed by Dan who was not pushy at all like some stores can be, he was helpful and explained about the types of fabrics etc, we did purchase a sofa, we got to chat with other staff members who in my opinion were very nice and helpful.

Staff were fantastic, very helpful but also allowed us the space to sit and visualise the sofas in our space. Emma at the Norwich branch was particularly helpful in finalising options with us and guiding us through the process. We can't wait for our new sofa to arrive!

As I entered the shop, I was greeted by the service people and I was left alone to do the shop and have a look around and see what I would like then if I require an assistant, they came over and helped and then they went away and left us to discuss and when we choose what we want to choose they’ll be very helpful to the end thanks

Friendly and respectful staff knew what they were talking about high knowledge of products.

Staff were so helpful and full of confidence and had real knowledge about the sofa’s.
Made our choice very easy.
Can’t wait to see it in our lounge

Extremely friendly and helpful. Very respectful of our property.

Very helpful staff explained everything I needed to know

No pushy hard sale. Ellen was confident and very helpful.

Hi all. Walked into the store and was greeted by Emma. She was very helpful and not pushy and made the experience of choosing and subsequently buying a sofa and armchair a pleasurable experience. Looking forward to our delivery in October. Would highly recommend the store. Thanks Alan and Maureen Gaynor.

The staff were great, we were made to feel very welcome, in particular Kieran who went above and beyond to assist us, moving furniture around so we could see how we could mix and match colours, unfortunately we went away to think about what we wanted and when we went back 2 days later it was his day off. Anyway Ellen served us and we bought 2 rocking recliners.

I have one complaint though, the air freshener that is used throughout the shop is far too powerful, I could still smell it when I got home, my thoughts are with the staff, and I also wondered whether constant exposure affects the staff’s olfactory system, as they must be breathing it in all day.”