Excellent experience throughout with poltronesofà. Staff very polite & knowledgeable about products. Allowed us to browse uninterrupted after initial welcome. Very helpful once we had decided on the s... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delive... Leggi di più
Great experience, left to browse there when we needed assistance, not pushy, helped us make our choice by showing what was available. Simon really stood out! The delivery guys were fantastic, our sof... Leggi di più
A friendly welcome at the Gateshead store where we were attended to by Abbey who was very informative and, after looking elsewhere, we were happy to go back and place an order. Just have to wait... Leggi di più
Dettagli dell'azienda
Informazioni su poltronesofà - Metro 2
Scritti dall'azienda
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Scritti dall'azienda
Informazioni di contatto
Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, Regno Unito
- 0191 731 3300
4,6
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
All went well
Visited Metro centre branch on 10th August
Served by Josh who was spot on and very knowledgable
Everything went well ordered sofa and 2 chairs
10 agosto 2026
Very friendly staff and delivery team…
Very friendly staff and delivery team were fantastic
14 agosto 2026
Very friendly service and excellent…
Very friendly service and excellent communication. Ever so helpful. Thanks
12 agosto 2026
Friendly welcoming experience
Friendly welcoming experience.
Professional and knowledgeable about our choice of furniture navigating our full purchase experience
11 agosto 2026
The guy serving us was very attentive…
The guy serving us was very attentive and provided us with all the information we needed to make our decision
12 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di poltronesofà - Metro 2
Good Morning
Thank you for taking your time to leave us a review.
We are pleased to see that you have had a positive experience with us.
I have attempted to contact you today to see if there was any comments that could help us improve our service in the future.
f there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Late delivery but the driver explained…
Late delivery but the driver explained the problem, very quickly offloaded and installed, rubbish taken away
9 agosto 2026
Delivery earlier than expected but…
Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delivery guys were good and we had plenty of notifications on the day and tracking of the delivery was good. Sofa had a dirty mark on it . The delivery people used there own kit to get the mark out and seems to have worked . Still waiting on call from after care team but I think that's because Sunday they are closed .
9 agosto 2026
Excellent customer service from start to finish
Excellent experience throughout with poltronesofà. Staff very polite & knowledgeable about products. Allowed us to browse uninterrupted after initial welcome. Very helpful once we had decided on the sofas we wanted. Even paying the remainder of our balance at another store. The staff were so polite. Shuck my hand & thanked me for my custom. Delivery team polite, fast & efficient. We love our new furniture, excellent purchase.
9 agosto 2026
It was a fantastic experience
It was a fantastic experience. From the moment we entered the shop right through to the purchase of the recliner chair, Lesley is an asset to your company. She never tried rushing us etc, she was so pleasant and helpful.
1 agosto 2026
Hi on time and very helpful and polite
Hi on time and very helpful and polite. Also took all packing from sofas away.
8 luglio 2026
Not happy
Almost £3000 for a sofa that came with marks on absolute disgrace 😕
Staff in store during purchase amazing
31 luglio 2026
Risposta di poltronesofà - Metro 2
Good Morning Joanne,
Thank you for taking your time to leave us a review
I am pleased to hear that you had such a positive experience with our in-store team during your purchase however, I am very sorry to learn that your sofa arrived with marks, especially given the significant investment you've made. We completely understand how disappointing this must have been.
This is not the standard of quality we aim to deliver, and we'd like the opportunity to investigate this further and put things right. If you haven't already done so, you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Good communication throughout both…
Good communication throughout both during purchase and delivery.
Polite and respectful guys.
Product meets expectations
4 agosto 2026
Risposta di poltronesofà - Metro 2
Good Morning Pourla,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Staff in store helpful not pushy…
Staff in store helpful not pushy quality of goods excellent n delivery lads were good friendly quick in assembling settee n chair
30 luglio 2026
Helpfull in store staff
30 luglio 2026
Great service in store and delivery…
Great service in store and delivery driver was spot on and helpful.
29 luglio 2026
Love the sofas
Love the sofas, lovely leather, good colour and comfortable, not to mention very reasonable price.
29 luglio 2026
Poltronesfa staff polite and helpful
Poltronesfa staff polite and helpful. Lovely sofas, delivered on time, delivery very slick. Delivery guys very polite and professional. They covrered carpets where they were walking.
29 luglio 2026
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