The whole experience was excellent communication and service

Great staff especially the store manager Who was attentive & was very helpful with our choice

My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way.
We had a very pleasant buying experience and was offered a coffee whilst making colour/fabric choices.
Looking forward to taking delivery of our new furniture at the beginning of November.

Staff, Anita was extremely helpful and patient.

Beautiful showroom and such a lovely gentleman who served up.

Really pleased with our entire visit, staff were incredibly knowledgable, and couldn’t have been more helpful with no pressure to buy. Would highly recommend.

Delivery was a day late but the 2 guys were fantastic we were short on a battery pack but the lads got in touch with the office and it should be with me in a few days

Staff extremely helpful when choosing my chair, goods arrived exactly when l was told they would . Delivery went smoothly by very pleasant staff and l am pleased with my chair,

1. Good communication
2. Professional staff who have taken care at all levels
3. Excellent product

Warm welcome very clean and bright lovely perfume smell when you entered store no pushy salesmen good quality furniture Abdul was very pleasant and informative

Thoughtful and helpful staff and pleasant delivery men who put my sofa together...very polite....

Furniture ok, but marked

Sévices men came within time limit. Installed settees and chair no problem. Asked us to check everything. Very speedy .
Product good. Not as squidgy as I remember in the showroom which was one, well THE main selling point but hopefully with use it will become softer.

Went to the Fosse Park store. Found a new corner sofa and chair. Were told it would take a while for delivery, which was fine as items were shipped from Italy.

We received a text asking whether we were ok to receive part of the order, and if we were, to ring a number on the text. As we only wanted the items delivering together, we didn't reply to the text.

We had delivery of our sofa today. The corner sofa was lovely, the quality can't be faulted. However, the chair was missing from the order. The delivery drivers were rude, barely speaking to us. They said one part of the sofa might need to be delivered via the French doors, so we cleared the area. They then said it'd be fine through the front door.

We asked where the chair was, and they said they didn't know anything about a chair. After they left, we realised they'd damaged our front door, and we couldn't close or lock it! There was no issue with the door before, so they'd obviously forced the furniture through the door despite there being no need to.

Rang the Fosse Park store to chase the missing chair and report the damaged door. Said they didn't understand why the sofa had been delivered without the chair, but said it might be the end of August before the chair is delivered! Then told that there was 'nothing they could do'about the damaged door, apart from phoning it through to their customer line.

Rang their customer line, none of the options got you through to exactly the right option for what the problems were.

This company and their delivery drivers, are an absolute shambles! They were the rudest delivery drivers I've ever known, and the damage to our property was absolutely unwarranted.

They don't care about your experience once they've got your money. Avoid like the plague, the usual sofa companies are a dream compared to these jokers. Keeping your old sofa is a much better option than using this lot.

UPDATE: still have no chair as of 24th August, and Creation, the finance company, want to take the first payment on 5th September when we still haven't received the full order!

Anita was so helpful and really understood what my mum needed for my dad in the care home. Such a great lady with patience and kindness service received.
Kantaben and punita Patel

Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so long. If I’m wrong PLEASE correct me.

Anita was a great help, she took her time to understand what we wanted and went above and beyond to help us get what we liked even though we changed our mind so many times. She was calm, friendly helpful and all round a lovely lady and great help. Thank you Anita x

Dellivery time good and delivered by excellent couriers

gentleman who served us was polite and very helpful