Really helpful, friendly staff. We were served by Bailey who helped us with measuring and the material most suited for our home. He was also very patient while we were choosing the perfect sofa for us.

Friendly staff no pressure felt and professional

Harjit was extremely helpful and knowledgeable when my partner and I came in to look for a sofa for our first home. He was understanding of how hard moving for the first time can be and did everything he could to ensure we got the best deal. He even gifted us some amazing bits for the house as the store is having a refit! Give this man a raise :D

Great staff, really helpful, excellent value, not pushy but available when needed.

Very friendly and professional staff. Price was amazing as it was clearance. Would recommend the store.

First of all, the staff are very friendly, always ready to assist you in your choice of sofa. The sofas at there showroom are awesome; their prices are relatively cheaper than others. They took their time to attend to my wife and me, and the pounds were well spent. Although they are yet to deliver the sofas. I will recommend ScS over and over to anyone that cares for a very good service.

I have received no email to verify the time or delivery date that was said on the day of purchase. I would also like to be sent paperwork to prove purchase and insurance amounts paid, dates and full details of what is going to happen. I said yes you could text or phone me with updates of what's happening and then on the emails I received on the day of purchase it states that I said no. You asked my mum to be a person to call if you couldn't contact me and didn't even take her number just her name. I am finding this really stressful.

We visited our local SCS store in Ipswich to buy three two seater sofas and was greeted by the deputy store manager. We found the sofas that we wanted and saw the price of £610 each. We sat down and listened to the deputy store managers life story whilst discussing what we wanted, whilst in conversation we moved on to the cost of the sofas and I stated clearly to the manager that the overall cost would be £1830.00 and he when on to tell us about the delivery process and how they deliver the sofas, put the legs on and take away all the wrapping. Which you would naturally assume they would do!
We finally arrived at how we wanted to pay for the sofas and I was open to paying the full amount whilst in the store however he advised us to use the interest free offer that SCS are offering and we agreed too. We were led off to pay the deposit and had a tablet put under our noses to sign. We received an email later in the day and I was surprised to see that we had been charged £699 each for the sofas, a charge of £119 for delivery and a £30 arrangement fee. During the deputy store manager sales pitch, he never mentioned anything about the delivery or arrangement fees!
I returned to the store and spoke again to the deputy manager to question why I was being charged the additional fees and why the sofas were a different price and different to what he agreed during his sales pitch. I was shocked and disappointed by the way his attitude changed when confronted. To be told that everyone has to pay a delivery charge and that’s the way of the world was totally disgraceful and disrespectful. Then to be asked what I wanted to do about it! I clearly explained that I wanted the cost of the sofas for the price that we agreed when in the store, the delivery fee and arrangement fee removed because these were never discussed. With this my request was dismissed and I was handed a card with the SCS customer service email address and told to contact them and then led out of the store.
We have emailed the customer service team twice and have still not received any form of reply!!
We believe that we have been misled and want the issue to be resolved.
Please take my advice, don’t buy from SCS go to DFS and get the service that you expect!

Excellent service no hard sell ! Good quality and after sales service

The service was good, however I had to chase an email for proof of purchase,
I paid cash and took out an insurance paid by debit card not very happy that it took so long for receipt

It’s not even worth a star if I’m honest! Possibly the worst company to get your sofas from! I’m here again because we still haven’t got what we have asked for 6 months down the line no pillows, our delivery fee hasn’t been returned and now all we’re getting for compensation is £100 when this is an on going issue! 6 months of constantly emailing! I am furious with the fact that we are getting £100 back for compensation and getting it taken off our monthly payments, it’s not good enough! We still don’t have matching pillows. How would SCS feel if I then stop my monthly payments! The branch in Ipswich are absolutely shocking. Simon told us we should get them after our holiday in October, Still nothing. Tom apparently has been chasing the depot but I think that’s a load of rubbish as when I said just give us money back if you can’t order them in just tell us and he jumped at the opportunity! How about I now take this to the local newspaper because your taking my money for something I haven’t received my completed sofa! I would like the regional manager of Ipswich SCS to contact me and my partner to discuss this matter further

Very friendly, honest and informative assistant manager who helped and guided us through the whole purchase process without putting any pressure on us. This enabled us to make an informed decision

Very polite and helpful staff, very good sales and friendly to many thanks

On time, pleasant and efficient.
Unpacked outside, no mess, no fuss and installed .
Brilliant. Thanks very much

Simon (The Manager) was extremely helpful, polite and professional. We were acknowledged when we entered the showroom and were the left to wander without being pestered. Exactly how I like it! When I needed assistance Simon was on hand and was able to answer all my questions. I found two sofa's I liked and Simon priced them both up for me. When given the details there was no pressure to make a decision. I left the showroom to go and think about it. I returned later than evening as I had decided. Simon then processed my order, again in an organised and supportive way. I highly recommend based on the service I received.

Fantastic customer service , not pushy for extra products .

We had a very nice man called Hadgit that served us nothing was to much for him we chose a lovely sofa.
Mr and Mrs Bushnell.

Very helpful, not pushy. He explained all the material used in the product. Having now received the sofa it's extremely comfortable, the colour fits in nicely with the scheme of the room. Well made good quality material

excellent product at a very good price. also communications from beginning to end saying what time and day of delivery was brilliant

Harry made it simple and tried to get us best deal