poltronesofà - Hull Recensioni 

1867
TrustScore 4.5 su 5

4,6

5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB


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Scopri cosa dicono le persone

Valutata 4 stelle su 5

The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... Leggi di più

Valutata 5 stelle su 5

The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... Leggi di più

Valutata 5 stelle su 5

We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... Leggi di più

Valutata 4 stelle su 5

What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su poltronesofà - Hull

Scritti dall'azienda

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Scritti dall'azienda


Informazioni di contatto

  • 5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, Regno Unito

  • 0191 731 3300

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
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4,6

Tutte le recensioni

(1867)

16.854 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Very pleased with sofa and chair…

Very pleased with sofa and chair delivery guys were excellent only issue was they changed delivery so had to cancel carpet cleaners

11 luglio 2026
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Risposta di poltronesofà - Hull

Good Afternoon Brian,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.

I am pleased to see that you are happy with your furniture and had a good experience with the delivery crew.
I am however very sorry that your delivery date was changed, I can completely understand how frustrating this must have been, especially if you had already made arrangements around this. Please accept my apologies for any inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

Excellent form purchase to delivery

The guys that delivered my suit were polite professional and very efficient,
The sales lady was also professional polite and not all pushy ,
The sofas themselves are absolutely lovely very well made and fits our room perfectly
All in all a very good product and aftercare from start to finish

12 luglio 2026
Valutata 4 stelle su 5

Amazing customer service

From the lady who served me in store, to the gentleman that delivered the sofa I was very impressed with how professional and polite they were. I’ve had to wait almost 4 months but other than that I’ve received great service

12 luglio 2026
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Risposta di poltronesofà - Hull

Good Afternoon Savannah,

I hope you are well and thank you for your review.

I am so pleased to see that you've had a positive experience and were happy with the service received from both the team in store and the delivery crew.
I am sorry that the delivery time was a little longer than you may have hoped for however we hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

Great experience from start to finish

Great experience from start to finish. Went in to the store sales person wasn't pressuring or anything showed us various options that we liked . Chose our sofa quick hassle free sale . Sofa arrived yesterday and my wife said the delivery team were fantastic and really respectful of our home . Will definitely use again for future purposes

12 luglio 2026
Valutata 1 stelle su 5

Brute Force !!!!!!

Sorry to say but our new sofa bed was delivered with brute force and ignorence how no damage was not done to my house and new sofa bed I don't know, we have another sofa on order and its not getting ragged through my house like that one did !!! If my other sofa wasn't already ordered and paid for i wouldn't be buying another from you !!!

10 luglio 2026
Logo di poltronesofà - Hull

Risposta di poltronesofà - Hull

Good Morning Mrs Hirst,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.
We're very sorry to read about your delivery experience and understand why this would be upsetting for you.

This is certainly not the standard of service we expect from our delivery team and are pleased to see that there has not been any damage caused. I also understand why you would have concerns regarding your next delivery, rest assured that I will share your feedback with our Distribution Centre to make them aware.

Please accept my apologies for any upset caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 4 stelle su 5

delivery drivers very friendly and…

delivery drivers very friendly and cleared all the packaging

8 luglio 2026
Logo di poltronesofà - Hull

Risposta di poltronesofà - Hull

Good Afternoon Susan,

I hope you are well and thank you for your review.

I have tried to call you today, just to ask if there is anything we could have done differently to achieve a 5* rating. If so we would really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

Delivery experience

I was kept well informed about the delivery date and time of my new sofa. Dean and James (delivery crew) were awesome. They delivered the sofa on time, assembled it and took all the packaging away. All in all, a very pleasant experience and I am a very grateful and content customer.

2 luglio 2026
Valutata 5 stelle su 5

Came on time

Came on time, two good staff who worked well in getting the sofa into the house and then putting it together.
Only issue there was a couple of marks that one of the guys took pictures of, this was not done on delivery or putting the sofa together. He has logged the marks with someone back at work, awaiting a phone call.

1 luglio 2026

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