Good communication from order to delivery x all went smoothly x

The delivery team were efficient and pleasant at what might have been the end of a hot day (it wasn’t though).

The two items are great! Comfortable and looking good.

Thank you.

Got an email and follow up phone call when they were 30 minutes away. Got here exactly when they said. Very polite and efficient, made up the furniture in a very short time

Every thing else is good but I didn’t get free delivery

Excellent communication, friendly delivery men. Nothing was too much. A credit to the company

They were friendly and helpful.

Very happy with them friendly staff always helpful nothing too much trouble

Arrived on time - handled with care & friendly guys !

Apart from coming hours after the recommended slot the lads were in an out and super friendly and set up the sofas perfectly -no issues

No problems put where we wanted checked all worked ok and left no mess

The assistant was very helpful while we were choosing our new sofa without being too pushy.

The delivery guys were very efficient and friendly kept me updated on their arrival time very satisfied

the gentleman who looked after us while looking for new sofas was excellent NO HARD SELL which was great very knowledgeable about your products.
all in all a very pleasant couple of hours

had the rating been solely for the first delivery attempt then it would have been one star, but the store staff and second delivery crew turned things around a little.

Really impressed with everything and very good price and all

Very good customer service! Excellent staff!

There was no problem when I wanted to delay delivery. In the days before and on the day itself I had timely updates on the timing.
The delivery itself was fast and professionally handled by a pleasant and helpful team - and they didn't leave me to deal with the packaging. They took it away without me needing to ask.
All this on the hottest day of the year when they had to carry a 100Kgs sofa up a long flight of stairs.
Thank you guys.

Initial message said suite would be delivered between 7am and 12 noon. I was up and around at 6.45am. Then the time was changed to 11 - 12 and then 12.11 - 1.11. Going further and further into the afternoon. It said there were no other deliveries before us. It ended up with the suite arriving at 2.35pm. No apologies for being late, changing times, heavy traffic, or anything. What were they doing if there were no deliveries before ours. I would like to know.
We realise they were not based locally but it was unacceptable the way the times changed so often. You had the schedule of deliveries so why not be honest about timings instead of keeping customers waiting around.

I am 76 and my husband 78. He is in hospital on the acute cardiology ward. I needed to go to hospital to see him but instead sat around on a dining chair waiting for most of the day. I couldn't even go for a shower in case they arrived. Obviously he knew the reason I wasn't visiting as you were sending the new times to him.

The customer service in the showroom was excellent. The delivery was very poor. Why say 7am to 12 noon if there is absolutely no chance that it will be delivered then.
We will not be recommending your company to anyone and will make sure that friends and colleagues are aware of the poor delivery schedule.

Extremely informative sales person (Ab). Can't comment on quality as we haven't received yet.

The delivery crew were quick and efficient when bringing in my new sofa. Its looks great and is very comfortable.