We had a great experience with the staff especially Andy being very knowledgeable.
It was noticeable that the quality of the products available were far better than the old Scs.

Walked into show room , welcoming greeting from collegue who informed us of process if we wish to purchase items , then left to browse freely , we then decided on sofa & chair which met our price range , good clear communication from staff , now looking forward to new sofa & chair which is due for sept delivery .

Initial delivery date offered was not suitable - change made very easily. Information about delivery time, updated regularly. Delivery went smoothly.
Dean in Gloucester shop very helpful when I chose the chair; as was the member of staff when I went in to pay the balance.

Absolutely amazing shop the over all feel and assistance that we had was amazing we felt so comfortable there definitely recommend it thank you Poltronesofa

Neither happy nor particularly upset, just didn't feel like it was a quality experience.
Delivery timeline was 0700 to 1200.
Who the hell wants to take a delivery at 0700.
That was after 3 months of waiting for the product after it was purchased.
The delivery team were polite enough, but their care and attention left a lot to be desired.
Dragged new sofa over floor.
Bumped it into doors and walls.
Overall, not damage was really done, but it left a bad impression.

Delivered put together professionally done with 2 polite delivery guys.

Delivery service was excellent, delivery staff very polite and helpful

Good communication from start to finish.
Delivery crew were pleasant, polite and very quick.

I have been very impressed from start to finish. The staff were very helpful (& patient) when I was looking for a suite & on the day it was delivered I was kept up to date on exactly when it would arrive at my home. It was unpacked & assembled efficiently & I’m very happy with my purchase. Many thanks to everyone concerned.

Dean was superb, made everything clear and seamless. A lovely experience which I will strongly recommend.

Not very informative or helpful

Great service from start to finish. Very pleased with the quality of my new sofas 😊

Our experience today, was that a member of staff, was very welcoming when we arrived. Very friendly
And was extremely helpful and gave us good advice for us to make up our minds on a sofa that we decided to buy.
Thank you.

Really friendly helpful staff. Explained how everything worked when we got in, the average delivery time and that they would be available if we needed them but they would leave us alone to browse, which they did.
Purchased a sofa and everything was dealt with really quickly.

pleasant staff ,very helpful even though no internet at shop ,conntacted me by phone for sale just waiting for delivery details ,good experience all through .

Someone greets you at the door and then leaves you to look around at your leisure. Lots to look at and if you do need assistance they are there to help.

The guys arrived bang on the time they predicted
They were very professional and polite
Worked quickly to assemble the sofa, tested it and showed us the controls
Then off to the next job taking all the packaging with them
Brilliant

The chair arrived promptly and the guys were very respectful of our property and checked everything was good with the chair.The chair is lovely and of the quality we expected.

A great welcome and service. A bit disappointed with the long delivery date,