poltronesofà - Dunstable Recensioni 

393
TrustScore 4.5 su 5

4,4

White Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... Leggi di più

Valutata 5 stelle su 5

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... Leggi di più

Valutata 4 stelle su 5

Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.

L'azienda ha risposto

Valutata 5 stelle su 5

Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su poltronesofà - Dunstable

Scritti dall'azienda

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Scritti dall'azienda


Informazioni di contatto

  • White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, Regno Unito

  • 01582 691460

4,4

Eccellente

TrustScore 4.5 su 5

393 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(393)

16.963 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Sofa delivery

Karl and Simon were extremely efficient delivering my new sofa though a very difficult double door porch. Nothing was too much trouble. Many thanks lads

28 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Didn't i choose well !

Friendly, helpful, knowledgeable staff. Good carpet range from basic to luxury, well priced according to quality. Nice furniture at fair cost. I found exactly what I wanted.

31 gennaio 2023
Valutata 5 stelle su 5

My husband and i were left a lone to…

My husband and i were left a lone to have a good look at the sale and were taken a back when we had to approach the sales person . Her name was Anneesa she was very nice and welcoming , we are very happy with the purchase we made that day three & two seater sofas Sammy

13 gennaio 2023
Valutata 5 stelle su 5

Very Helpful Staff

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the sofabed again and purchase it. At both visits, the staff were extermely helpful and allowed us time to take measurements and check that it suited our purpose.

7 gennaio 2023
Valutata 5 stelle su 5

Simon and Nathan delivered our sofas…

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat.
One wrong sofa was originally delivered, but SCS ordered us 2 brand new ones to make sure they matched - no fuss or arguments. Chris, the Manager at Dunstable store was very helpful.

17 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

Great sofas terrible service

Really happy with our new sofas, but less so the service received from SCS. We were contacted in early December to say that the sofas were ready and asked to pay the balance outstanding, which we did. We were told we would be contacted again in a few weeks to arrange a convenient delivery. No further contact was made and it was only because I called SCS a few weeks later that I found out that the sofas were ready and a delivery date had been scheduled. If I had waited to hear from SCS the first I would have known about the delivery would have been the text I received at 7pm the night before saying delivery would be the next day, leaving me no time to arrange collection of our old sofas or even arrange for someone to be at home to receive delivery. Not impressed given the amount we spent with SCS and would not use again.
Also if you do have the misfortune to use be prepared for the hard upsell from the in store sales people who will try to convince you to buy add-ons you don't need. Luckily we didn't fall for this.
Interestingly I tried to leave this review on the SCS website but they "moderated" it and refused to publish it.

20 dicembre 2022
Non scritta su invito
Logo di poltronesofà - Dunstable

Risposta di poltronesofà - Dunstable

Good Morning Suzanne,

I hope you are well and thank you for your 1* review.

We are very sorry to see that you were unhappy with the service received and after reading your review I can understand why this may have been disappointing for you.

We are always aiming to provide our customers with a 5* service and so we do appreciate your feedback as this will help us to improve our service moving forward.

I will also ensure that your feedback is received by our bookings team to advise that you were not contacted regarding your delivery so that we can investigate this further and to ensure a situation like this does not happen in future.

Please accept my apologies for any inconvenience this may have caused you.

We are so pleased to see that you are happy with your sofas since arrival.

Many Thanks,
Lynsey - ScS Social Media Team

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