The team were brilliant nice and polite asked if they needed anything moving said all ok, it was put up quickly no rubbish to move it was great service

The delivery guys arrived . Respecting my property right from the start . Took such care with bringing the corner suit in . As a tricky tight opening . . They Made it all look so easy .
Got to say say it was well wrapped to keep it protected through the delivery .
It’s now in place and it looks amazing . We’ve already tested the recliners / massaging and the blue tooth plays music from all our phones . Very happy from the moment it was ordered , with the wonderful staff in store , and delivery . Well done SCS

Both guys were friendly and efficient. Delivered with care and attention. Mindful of our property. And respectful .

We went shopping for a new sofa. Excited and looking forward to picking something. We went to SCS and there was a beautiful sofa built in speakers cup holders massage reclining all singing sofa what more could you want. We spoke to a sales rep in store. We went in fully knowing our messaurmemts and what would and would not fit. The salesman was like how big is your room and I said 3.2 meters. We asked the messaurments and his words were " I had my stick out yesterday and the sofa is 3.1 and thats me adding abit on" we thought great. We had a walk round some other shops to compare but nothing seemed as good. We went back to SCS to look to order. We was offered a free footstool if we ordered this sealed the deal. We checked again and went through the form he told us the same messagements as part as the order process. He did mention that all orders are non refundable upon placing the order and we could change the colour or fabric within 3 days. Everything seemed perfect. We paid the deposit and he said all done. We didn't get any paperwork other than a card receipt. No email confirmation no paperwork conformation nothing at all. When going through the process nothing on additional costs were discussed either. We then recieved the credit agreement though email we worked it out and was over £300 on the price. This didnt seem right. On the way home we decided to look online to see what the extra could be. What did we find. The sofa was £100 cheaper online, and delivery and protection was added in store without been discussed. We knew we would have to pay delivery but the conversation on cost would have been nice. At this point we thought of well it is what it is it will be fine. Thats when my partner noticed the messaurment of the sofa online. 3.28. We was like no surley this isn't right do we have the right sofa. So we called the shop. We was advised oh they give larger measurements online I will measure the one in store and call you back. 2 hours passed no call back. I called and the gentleman on the phone was like the online measurements are correct but you need to wait for Dean to call as he sold you the sofa you will need to swap for a different sofa as it's none refundable. Now at this point I was fuming. I know we was told non refundable but we was mis-sold the product. After waiting finally got a call back. I explained we didnt want the sofa and wanted to cancel as you have mis-sold. We was met with the response again it in non refundable but you can change it for a 2 and 3 seater. No you told us the measurements and said it was 3.1. His reply no I said it was 3.2 because you said you had 3.2. I was like no you didnt but evennthen it's 8cm too big so you have mis-sold the product. After an exchange he finally agreed to refund the deposit and cancel the order and he would call back to arrange. Guess what no call back. We called again spoke to another guy think it was james who refunded the deposit and wrote an email to confirm the cancellation of the order. I had the request the email as I had NO paperwork about anything other than the finance agreement.

Cons
Untrained staff
Lieing staff
No paperwork trail
Prices do not match online (even though it clearly states online prices will be matched)
No communication of the fine print and extra charges.
Non refundable even when mis-sold

Pros
Nice sofa
James was nice

Tips
Go elsewhere

Very pleasant delivery men, very efficient.
Can’t fault them.
Also notification of eta was gratefully received, and delivered even earlier than the eta

From start to finish SCS has made this purchase straightforward and pleasurable.

No being chased around the store , greeted and told the general info about different styles , fabrics and combinations then left to browse and make up my mind .
Quick and pain free . My order has just been delivered and I can’t praise the crew enough .
I was worried that I wouldn’t be home from work in time but they rang me to say they would be 45 minutes and when I explained I was still at work they told me not to worry. That they would deliver 2 others first .
Great customer service. They took all the packaging with them and even put down sheets so as not to dirty my clean carpet .
Really impressed and will definitely recommend to friends and family.

Terrible company avoid at all costs, check reviews on social media as I don't know how they have 4.5 stars, basically ordered suite in leather, it came wrong colour wrong grade of leather complained same day to branch and complaints dept both waste of time no further forward after 3 months plus Bern to shop several times always an excuse, and argumentive, I have videos and pictures, manager even advises going through credit card for a refund rather than scs give refund his words I quote" I advise lots of customers to do this " can't do section 75 until I have in writing nk settlement then not guaranteed to get my 4k back, looking at contacting watch dog and media programs to investigate SCS and put claim into small claims court

As it is still going on to get the sofa & chair removed from my home, numerous emails, pictures, phone calls, trips to the store, nearly £4000 out of pocket for receiving the wrong coloured, wrong shade of leather sofa & chair, the company is absolutely shocking, now I am having to fork out more money for the small claims court which is the next step, but I will certainly not let these thieves away with it, terrible experience from the day I got delivery, delivery was the 30th April, still ongoing 11th August

If I could give minus stars I would! This is my second review of this company and I'm really warning people to stay well away.
After ordering a sofa 3 and 2 seaters with all the added extras from Doncaster store back in February this year I was told it would be delivered 20th of June.
After hearing Nothing and being 2 weeks over due I went into the Doncaster store where I ordered it from. Spoke Dean "Assistant Manager" who told us he had no idea where it was or why we hadn't heard anything and he would email the vendor (who ever they are) to get some information and call me back Monday as they don't work weekends. Come Thursday the following week i had still received no phone calls or any correspondence at all so I called the store and again spoke to Dean who said he had had no response from the email and would send it again to whichbi said cantbyou call and speak to someone? (apparently they have no telephone which i find hard to believe) on the following Monday morning i called the store again, this time spoke to a lady who at least was apologetic and said they had still heard nothing but ifvit gets to 4 weeks late I can cancel my order and gave me a number to ring which only has an automatic response and can only put you back through to the store 😡 after reaching out on Facebook and being contacted by a number of scammers offering me compensation if I handed out my bank details! I did finally get given a number all be it on line sales who wanted to put me back through to the store! They did manage to speak to Dean again who eventually rang me back and said the sofa had an issue and has to be remade. I said forget it cancel my order he said we can't do that hear it will have to be done through head office and gave me the same generic number that just kept taking me back to the store (no other options) called the 0800 number again who advised that it is actually the store that needs to cancel the order as its classed as pre- sales. I went back to store to speakbto Dean again who this time was very shirty and rude telling me he would have to speak to the area manager and couldn't tell me when he would be in to speak to.
After going to another store luckily there was a sales person that used to work for SCS who told us the name of the area manager. My wife found him on LinkedIn and sent him a message. Next day I had confirmation of cancellation and was told i would be sent a link to put my bank details so my deposit could be returned.
3 days later received said email, put in my details and it came up straight away with there has been an error! No going back to do it again nothing! Contacted the people who sent me the email who replied 3 days later! Telling me they have no idea what went wrong they would over ride the system and I will get my money back 14 days not including weekends 😡 now 6 weeks after it was supposed to be delivered I'm still waiting for my deposit back!

Absolutely excellent 5 stars these guys prompt kept us updated sofa in set up and all packaging removed and taken fabulous service.
2 lovely chaps Thankyou so much.

Well i have just ordered a new sofa from scs Doncaster and I found the chaps there were very helpful and polite so have given the 5 stars.
I though I would see what the feedback was like and I know you can't keep every one happy but I do hope my new sofa arrives on time and not damaged after paying over £3000 for it

Guys kept me updated with precise delivery time and were pleasant and professional, they did a great job and were very efficient leaving my property clean and tidy, thanks.

Had to wait 7 weeks longer than the advised delivery date, very little communication from SCS on this. Only one sofa then actually arrived & then the other over a fortnight later with different coloured legs! Main recliner sofa feels nothing like it did in the store, very little support & the cushions sag & go flat so you feel you are sitting on the base springs. This is only after a month! Raised complaint & had the ‘independent’ assessment advised straight away no manufacturer fault. Left with a month old sofa that’s uncomfortable to sit on…

Speedy delivery on time strait in through doors took all packaging thx

Nate and Liam were our delivery guys. As soon as they got here I asked would they like a cold drink with it being so hot. From the start they were not very polite or friendly one of them said it wouldn't go in we explained we ask the sales rep and we even measured up a few times and called back at the shop a few days before the delivery we were assured the guys are experienced at what they do. Nate and Liam were far short of being experienced they said you always tell the customers they will go in. I am really not happy as they were just rushing to get it in and in the process broke my kitchen light. They need some manners and respect. I am so disappointed as I cannot get another light now to match my other one in the kitchen.

We’ve just bought a sofa from SCS and had a fantastic experience. The atmosphere in the store was relaxed—you never feel pressured, but the staff are always nearby and ready to help. This was a refreshing change compared to our experience at Sofology, where staff claimed they’d let us browse peacefully but ended up following us around the store.

James, the salesperson who assisted us, was incredibly polite and helpful. He went above and beyond to help me choose the right colour, style, and materials. I essentially redesigned the original sofa I picked to suit my preferences, and James handled every request with patience and professionalism.

He brought fabric samples to the model I liked, offered us drinks, and answered every question thoroughly. Despite my indecisiveness about the style and colour, he never showed any frustration. He also clearly explained all the payment options and the expected delivery date.

We left the store extremely satisfied and grateful for James’s kindness, patience, and excellent customer service.

Terrible delivery, leather sofa dumped in the hallway in several pieces and not in the required room through 2 doors. Delivery men were asked to take their shoes off as we have a cream carpet and they refused (due to health and safety), neither would they put shoe covers on. Dump and run delivery, disgusting

Not happy with my settee two issues colour and quality company won’t take any responsibility for my issues even though I sent photos within 2hours of delivery clearly showing a problem. The company have left me with no option to take my dispute further.Very disappointing and stressful.

Good quality sofa bed, kept track of delivery, arrived on time, great job.