Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeDarlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... Leggi di più
We were greeted as we entered, but allowed to browse around the Showroom with out pressure. When we spotted a sofa we really liked, we called the Salesman over, he was very helpful showing us variou... Leggi di più
We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... Leggi di più
Dettagli dell'azienda
Informazioni su poltronesofà - Darlington
Scritti dall'azienda
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Scritti dall'azienda
Informazioni di contatto
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, Regno Unito
- 01325 740670
4,8
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Le persone hanno visualizzato anche
The staff were not pressing us they…
The staff were not pressing us they gave us the information we need to help make our choice. The staff were very polite and friendly they showed us all the different options and let us have a good look around. Can’t fault them
9 giugno 2026
Helpful and friendly staff
10 giugno 2026
Darlington
I visited the Darlington store on Saturday to select a new sofa. Matt was extremely helpful and knowledgeable about the products on view. As I am not expecting delivery of my chosen sofa until September, I can't review the actula product, or the delivery service.
6 giugno 2026
brilliant service from ian
brilliant service from ian, lovely store with great furniture. i have already left a longer review on trustpilot.
thanks for a great experience, we look firward to enjoying our new furniture
9 giugno 2026
Perfect quality furniture and a great professional and friendly delivery service
The sofa and chairs were perfect and the delivery was in the expected timeslot. I was kept up to speed as to when the crew would be arriving.
In less than an hour, the sofa and chairs were positioned as I had requested and tested to ensure the electric recliners worked...which they did.
A friendly professional team that did their job well.
Thank you
6 giugno 2026
Excellent service great help sorting my…
Excellent service great help sorting my sofa’s out .
2 giugno 2026
Was kept updated on delivery times,they…
Was kept updated on delivery times,they arrived on time.Had everything set up and all done in about 15to 20 mins.Two lovely guys .
5 giugno 2026
Ian the in store salesman was fantastic…
Ian the in store salesman was fantastic he allowed is to browse the shop and when we were ready to ask questions he helped us to pick our desired suite.
He explained all the process in layman's terms and we brought the suite
2 giugno 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Felt rushed into buying and phoned the…
Felt rushed into buying and phoned the store on day three times left messages. I am still waiting for a reply.
2 giugno 2026
Risposta di poltronesofà - Darlington
Ciao Christopher,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed in your experience and have not yet received a call back after leaving messages.
I have passed on your details to the store this morning and asked that they reach out to you as soon as possible, to discuss this further.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Salesman very knowledgeable and…
Salesman very knowledgeable and pleasant and well informed.
5 giugno 2026
Jay was great and helped me pick out…
Jay was great and helped me pick out what I wanted and saved me money too
5 giugno 2026
Well informed about all the options…
Well informed about all the options available. Pleasant non pushy sales people,who are very knowledgeable about the sofas. Enjoyed the whole experience
1 giugno 2026
They were very helpful and persuasive.
27 maggio 2026
Risposta di poltronesofà - Darlington
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Helpful and knowledgeable staff
2 giugno 2026
The lads were very professional from…
The lads were very professional from delivery through to assembling the sofas. They were friendly, efficient, and did a great job. Well done to them—top lads!
31 maggio 2026
Sofa not up to standard.
2 giugno 2026
Risposta di poltronesofà - Darlington
Ciao Janice,
I hope you are well and thank you for your review.
I am very sorry that you have concerns regarding your furniture.
I can see that you have submitted a contact form to report this and a service has now been raised so that we can look into this as soon as possible.
Emmiera will reach out to you directly, over the next 3-5 days, regarding the next steps.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
On time great lads delivering very…
On time great lads delivering very polite and helpful
2 giugno 2026
The staff were very helpful and…
The staff were very helpful and friendly service, the delivery staff were friendly as well, giving me a call to let me know what time they would arrive and setting up our new sofa very efficiently
29 maggio 2026
Risposta di poltronesofà - Darlington
Ciao Angela,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and appreciate your comments.
I have tried to call you today just to ask If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Great experience the delivery was…
Great experience the delivery was perfect everything went well xx
28 maggio 2026
Great sofa and service
Great sofa, delivery date as expected and delivery firm were excellent: prompt efficient and friendly.
29 maggio 2026
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