Every thing was going well until the delivery arrived, the delivery man said where are we going, I told them to the 3 rd floor, he said they do not deliver above 2 nd but the paperwork said 0,
After a bit of arguing and the man ring his manager he decided to deliver it.
It was wrong of the sales man Michael to not put down 3 rd floor no lift as that is what I told him when ordering the sofa, this cost me a lot of stress on the day and he never rang me back after I left a message on his phone.

We had a great costumer service from Osa. She was amazing and very happy with the service she provided us!
Kudos to Osa 👍🏾

Very friendly and helpful

Sales guy Calvin was great. So patient and not at all pushy. Kept updated with delivery times. Was late but called so that was ok. Was disappointed how the boxes with furniture in were just thrown about. Luckily no damage but there were a couple of dirty marks which I have rubbed off

No pressure and close attention to detail Charming man with excellent manner and attention to requirement Not the cheapest but good value

Jerry was excellent. We re-visited the store as were impressed by him and ordered a two seater sofa. Once we exchange on our purchase we will probably be back two order another two seater and a three seater!

Very Good service and all delivered on time as promised. Got the furniture ( sofas) as we ordered.

Experience was good, fully explained. Impressive, good quality furniture seems and hope it lives up to it's standard. Hope that deliver is on time. Consider adding freebies like side tables, cushions to encourage sale as sofa's themselves are quite expensive. Delivery should be free at that price. I wanted to change colour , so came the next day and process could be better. Please explain that change of colour can be made clearer. This was my 4th visit to the shop before I committed to buy and wish that I had been approached by salesperson better in the first place . I had to come on a quieter day to get to buy. But would recommend to F&F

The service and the staff were good. The communication line and the delivery were outstanding.

Politeness and helpfulness.

I’m very happy with my sofas just trying them out in the showroom didn’t do them justice until they were delivered to my home I just love them

We were spoiled for choice with so many sofas that fitted our needs and were ably assisted by Michael at the Purley Way branch. He was never pushy , gave us time to consider our options and provided all the necessary information in a wonderfully informal style.

Salesperson was friendly, informative and we didn't feel under pressure

The salesperson Mo was excellant, obviously very knowledgeable about the different sofas on offer. We took a long time to decide but he didn't rush us to make a purchase.
The delivery of the sofa kept me informed on what time they would arrive and were friendly.

Sales process and sofa were good. The delivery was poor. They changed my slot time without telling us. I waited in unnecessarily for three hours. When I phoned they didn’t know why. The driver said it was because he was sent to the same location twice.

Yes very very welcoming, very knowledgeable and very WELL DONE TO THE WORKER THE CROYDON STORE ,I forgot his name he was the TALL ONE OF THE TWO STAFF THAT WORKS THERE

Lovely people great service recermend family and friends

Peter at Purley Way branch was very patient with me an Ill-informed customer.

I only went to look at sofabeds & ended up purchasing. I wish I had known beforehand there was so much written about them. I should have waited & read the info before purchasing.

I was disappointed to discover I only had two days in which to change my mind. I am concerned about the colour choice & now feel a contrast colour would be preferable.

I deliberately avoided leather although beautiful when new, less so when it has aged.

Turned up on time efficiently supplied