Visited coventry Gallagher retail store originally looking for a dinning table. We were warmly welcomed by Russ J. Have realised there were no tables we took a look round. We found we loved the adstock power recliner. We returned a couple of days later and completed the purchase. We would like to take the time to thank Russ J and the rest of a very friendly team for helping us

We spend close to 4k on 2 3-seater sofas 18 months ago, The leather has started to peel between one of the creases on the sofa we rarely use.
I paid the £75 for an engineer to come out to the house to give me an evaluation on if this was a manufacturers fault, They were in and out of my house within 3 minutes (I have footage to prove this also), This wasn't a fair appraisal of the furniture and they couldn't care less. The engineer report said it wasn't a manufacturers fault which I am really shocked about due to were the peeling is.
I have since been fobbed off about this being wear and tear to a product we spent a fortune on and rarely use.
I will be seeking professional and legal guidance on this, i will see ScS in court before i accept this is wear and tear and will be seeking further damages due to loss of my work time to wait for a 3 minute appraisal.

One very unhappy customer.

Dreadful delivery experience. Information of time of delivery and crew changed throughout the day, Arrived late in the day and the crew that delivered obviously did not want to be here. Not helpful at all, had to clean up carpet after they left and also had to adjust the drip strip back on front door to enable it to shut.

Thank you so much the lads Kyle and Blair worked hard as anything and deserves some appreciation to what they achieved really good set of lads and really please with there service

The delivery crew appeared unbothered and they never wanted to assemble the seats. We live in apartment which am sure they were well aware before coming. When they took the sofas upstairs they started moaning saying; “You need to assemble the sofas yourselves, we have done so many apartments”. I thought that’s what we paid for right?

Steve & Dale..we're excellent at that time early morning, with contacting me of delivery and setting up of furniture ...top guys...Scs...first class.

Really easy ordering experience in store with fantastic advice and friendly service from Russ at Gallagher Retail Park. Delivery was at the time and date expected - careful and mindful delivery. Sofas are wonderful. All round great experience.

Able to track the delivery

Just moved into a new house and the sofa was delivered today, it would be easier to say what the installers didn’t break!! From damage to the front door, scrapes in hallway walls, lounge door marked and hall in wall in the lounge, well done

Like:
+ information re delivery clear with helpful reminders
+ accurate update for exact delivery time
+ delivery staff moved furniture in swiftly and carefully
Dislike:
+ distasteful ‘banter’ from one member of delivery team
+ Delivery team fitted only one securing bolt to attach separate sections of sofa saying this was all that was required. On reading fitting instructions following delivery team’s departure, we discovered 3 bolts per settee are required*
*we want the four missing bolts plus wingnuts supplied to us asap

The two guys who delivered our sofa beds were very professional and well manerd and were in and out with little fuss

Efficient, quick and very friendly delivery service

We are very happy with our purchase the delivery went very well and the delivery team were very friendly and efficient

One of the delivery men was not suitable for the job i.e lacking in strength. They seemed in a rush to get it through the door without care and attention and damaged our wall and door frame in the process which we have not long had decorated

Ordered was delivered with care, unpacked and rubbish taken away. The guys were amazing! Fast delivery however the first delivery date was cancelled.

Excellent service, from ordering & delivering.
Craig & Ben delivered our sofas this morning & we couldn’t be happier. Such professional gentlemen.
You are both such an asset to the company.
We can’t thank you enough.

I was hesitant to leave a review until I gave SCS time to respond to my complaint, but I have since had no contact!
The delivery service provided by SCS was disgraceful, the workers were unhelpful and resistant when asked to help get the sofa inside my house due to the “large size”. Little did they know, the sofa was half the size within the massive packaging! Laughable service who obviously lack the knowledge about the product they are delivering. Instead I was left with no choice but to ask a friend to help me put the sofa inside by ourselves.
I have paid over £100 for a delivery company to put a sofa in my garden! No compensation provided so I’m left with no choice but to warn others.
PLEASE BE AWARE THAT THIS COMPANY WILL NOT HELP YOU ONCE THEY HAVE SOLD YOU A SOFA, lesson learnt! Don’t pay for a sofa in full and expect them to help as they have already received your money!

From walking round the store in Coventry with a very helpful Aylison to the delivery by Tom & Dale the service has been excellent and couldn’t have asked for better. SCS in my book is the best furniture store around

good efficient delivery. neatly done.

As soon as opening the door, it was clear the delivery crew were not aware of the term ‘Customer Service’.
The lead delivery member didn’t even acknowledge us saying hello to them and instead barged into the house without any acknowledgment. On advising the sofa bed was to go upstairs, he huffed! and moaned about how heavy the item was to carry upstairs in the heat (20 degree) and ordered the pictures on the stairs wall to be removed, which wasn’t an issue and we did straight away.
However on carrying a box upstairs with no care, managed to bash into the wall (really high up) knocking a picture hook with such force it ripped it out the wall along with a chunk of plaster and without even an acknowledgment let alone an apology!
Then on returning to the van to get the next part, dropped it on the drive, which is where we believe the two parts of damage to the item likely occurred.
On assembling the item in the room, they scuffed the walls and skirting in several places. Whilst some cleaned out there are two marks in the bedroom that will require re-painting! This is on top of the stairway that now needs filling from where they ripped out the picture hook.
After fully assembling the sofa bed, without much care, the lead member grunted that they were done, literally threw the care kit on the new sofa bed along with the trustpilot card, took a photo and said we are done and walked off without asking if we were happy.
Can honestly say the delivery team, in particular the lead gentleman, are the worst and rudest delivery crew we have ever encountered and SCS in our opinion would do well to consider whether this delivery team are the sort of employees they want to represent them as it puts a serious question mark over us ever wanting to use SCS again.
Upon inspecting the sofa bed after they had departed, we found a damaged foot and a part of the internal metal frame that was bent and missing its protective cover. We are amazed there is not more damage based on their ‘speed over care’ attitude to assembly.
They have no respect for the customers home or the newly purchased item.
Extremely disappointed, especially as part of the in store sales pitch mentioned how delivery and assembly crews are trained to take that extra level of care!