poltronesofà - Colchester Recensioni 

1227
TrustScore 4.5 su 5

4,7

2B The Tollgate Centre, Tollgate West, CO3 8RG Colchester, Essex, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We always research customer reviews before any major purchase and thought they seemed a little generous to poltronesofa.......not at all! Our whole experience was indeed exceptional. We were abl... Leggi di più

Valutata 3 stelle su 5

The furniture was delivered on the 21 the 2 guys were great only problem was we asked for a dismantle so they had to take it away now waiting for the item to be redelivered .sitting on camping chairs... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Showroom and staff excellent. Order taken swiftly but took 4 months to arrive! Delivery on time with notice given. Furniture assembled efficiently, staff were helpful and polite. They tested everythin... Leggi di più

Valutata 5 stelle su 5

Our Sales person was Zelda at the Colchester branch, excellent products knowledge. She showed us suitable sofas for our stature, the seat depth being the most challenging issue! We went away, thought... Leggi di più


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su poltronesofà - Colchester

Scritti dall'azienda

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Scritti dall'azienda


Informazioni di contatto

  • 2B The Tollgate Centre, Tollgate West, CO3 8RG, Colchester, Essex, Regno Unito

  • 01206 216650

4,7

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
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4,7

Tutte le recensioni

(1227)

18.051 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We were well looked after by Zoe.

We were well looked after by Zoe.
She was very helpful and professional in dealing with what turned out to be a stressful morning for her, due to the whole system going down.
And then us having to change our minds due to size issues.
Would highly recommend this store.

12 maggio 2026
Valutata 5 stelle su 5

The store was very inviting and smelt…

The store was very inviting and smelt amazing. From start to finish our customer service was exceptionally all our needs met very professional. The only downside was speaking to the company providing the credit who definitely didn't match the guy at your store. Thank you for your great experience in your store due to your staff mainly

30 aprile 2026
Valutata 4 stelle su 5

Furniture great over the moon with both items of furnature, bit disapointed with delivery guys

Furniture great over the moon with both sofa and chair.
We were given a time slot of 7am to 11am, and got a phone call to say they would arrive in approx 20 mims, so all good.
When they arrived i nearly had a fit, the one who could not speak english, was throwing boxes out of the back of the van onto the concrete, the other delivery man quickly explained that the box's where empty ones from previous deliveries, that did give me a shock all the same.
They carried in our settee and chair and unpacked them, then explained how they worked so all good.
After they had gone i realisedi had not signed for the furniture, and on reciept of my e mail i found a signature that was definately not mine ??????

7 maggio 2026
Valutata 5 stelle su 5

I looked at so many sofas and couldn't…

I looked at so many sofas and couldn't make my mind up. Zelda was very helpful and willing to take the time with me, especially when looking at the fabric. Was very pleased with the sofas I decided on. Now just waiting for delivery.

6 aprile 2026
Valutata 5 stelle su 5

Very welcoming

Very welcoming, able to cater to our exact needs and measurements, took time designing something which would work, and seemed invested in the process. My only downside was feeling rushed when picking a fabric - this is really the only bit you need to do in store, so feeling as if 'any will do', when this is quite a large, expensive purchase which we have to live with (so feel and colour is quite important) was a bit of a dampener. Otherwise, the service could not be faulted. Not been delivered yet, but ordering process was very good.

20 aprile 2026
Valutata 5 stelle su 5

Great professional service.

After being greeted politely at the door, we spent time browsing the various sofas.
Despite it being late in the day we were treated very well by the staff, especially Zoe who completed our order.
The service was excellent and we are very happy with the order made and looking forward to our new sofa and chair to arrive.

20 aprile 2026
Valutata 5 stelle su 5

A lovely surprise

We were given a smile and a friendly welcome.We had a good walk round and we found one that fitted what we was looking for.The material and colour was not right but Gill helped us choose the fabric and colour that we wanted.We ordered it and look forward to delivery.

20 aprile 2026
Valutata 1 stelle su 5

It all started very well until my sofa…

It all started very well until my sofa was delivered,after only a week it became the most uncomfortable sofa imaginable.
It's sunk beyond all recognition and impossible to sit on.
I complained and they sent out a representative who also agreed with me but then wrote a report for scs saying it was fine.im now stuck with a sofa I can't use,if anyone who has any doubts,go to the scs complaints Facebook page.
My partner,who also ordered a sofa is experiencing the same thing and is going to take them to court.
Do not buy anything from these liers.

12 gennaio 2026
Non scritta su invito
Logo di poltronesofà - Colchester

Risposta di poltronesofà - Colchester

Ciao Elizabeth,

I hope you are well and thank you for your review.

We are very sorry for the concerns that you have raised with your furniture.
I can see that the technician has sent us the full detailed report however have found that no manufacturing faults were present with your furniture when the inspection was completed.
I am sorry that the outcome is not what you may have hoped for.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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