Staff were helpful, informative and efficiently dealt with my queries regarding features, color choice and technical specifications. I cannot give a five star rating because I chose a reduced price de... Leggi di più
Sede
Cambia sedeMarkham Retail Park, Markham Road, S40 1SR Chesterfield, Derbyshire,, GB
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Everything was explained about the sofas and choices we had as soon as we arrived. The sales assistant (who's name unfortunately I can't remember), was so helpful. We were left to browse, and when... Leggi di più
Excellent and knowledgeable sales lady even when it took me ages to make up my mind so patient and polite . Can't fault delivery service polite and rang me a few times to inform me of delivery time.
The team we dealt with a few months ago in the Chesterfield store were brilliant as well as the team delivering our new sofa. The sofa is also perfect, exactly what we ordered and great quality
Dettagli dell'azienda
Informazioni su poltronesofà - Chesterfield
Scritti dall'azienda
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Scritti dall'azienda
Informazioni di contatto
Markham Retail Park, Markham Road, S40 1SR, Chesterfield, Derbyshire,, Regno Unito
- 01246 541010
4,5
Eccellente
2K recensioni
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Delivery was Great
Delivery was on time and the lads delivering the sofas were friendly and efficient.
Ask me in a few months what I think of the Sofas
23 luglio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Sofa delivered in May
Sofa delivered in May. Wrong colour, wrong material. Contacted Company. Accepted it was their fault. Arranged for correct one to be made. Promised priority as their fault. It is now nearing end July. Customer Service just keep putting delivery date back. Used SCS in past not had a problem. No problem with store staff. Not a very happy customer.
12 giugno 2026
Non scritta su invito
Risposta di poltronesofà - Chesterfield
Good Morning Chris,
I hope you are well and thank you for your review.
I am sorry to see that you initially received the incorrect furniture and have been waiting on a delivery date for the replacement.
As all furniture is made to order this does come with a lead time for the delivery, again I am sorry if this is longer than you may have hoped for.
As our order reference is not included I am unable to locate your details, or provide an update.
If you require any help then please feel free to email us at socialmedia@poltronesofa.co.uk.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Made us feel welcome, nothing was too much trouble very helpful.
19 luglio 2026
Sofa purchased from sale
Staff were helpful, informative and efficiently dealt with my queries regarding features, color choice and technical specifications. I cannot give a five star rating because I chose a reduced price demonstration sofa which will be delivered in three weeks time. In the meantime this item will be left on display for anyone to sample, even though it is paid for and therefore owned by me. Surely once a sofa has been purchased it it should be withdrawn from display and further use.
21 luglio 2026
The team we dealt with a few months ago…
The team we dealt with a few months ago in the Chesterfield store were brilliant as well as the team delivering our new sofa. The sofa is also perfect, exactly what we ordered and great quality
23 marzo 2026
Risposta di poltronesofà - Chesterfield
Good Afternoon Jonathan,
I hope you are well and thank you for your review.
All of our furniture is made to order which is reflected in the estimated delivery lead times that we provide.
I am very sorry if this was a little longer than you may have expected and I hope that you are enjoying your new furniture.
Thank you very much for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Staff very welcoming
Staff very welcoming, helped me find the item I wanted. Good price
My only concern was the perfume in the shop, a little strong for me
16 luglio 2026
Risposta di poltronesofà - Chesterfield
Good Afternoon Angela,
I hope you are well and thank you for your review.
I am pleased to see that you found the team to be welcoming on your recent visit to store.
Thank you for your feedback also regarding the scent in store, I am sorry that this was a little strong and I will certainly pass on your comments.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Went in Chesterfield shop and looked…
Went in Chesterfield shop and looked around with no hassle - lovely lady Claire came and spoke to us regarding sale items etc. Very helpful and polite - Purchased there and then 👍
Thank you
18 luglio 2026
Poor after sales
Sofa good, after sales and honesty about real delivery date not do good. Once sale made that's the last contact untill you get a text from delivery contractors. Went to store after 6 weeks for update on delivery as sales rep had said sometimes can be ready in 4 weeks. Staff ignored me a played on phones, manager was arsey and said it will be 12 weeks. I would have gone else where if I was told up front it was 12 weeks.
18 luglio 2026
Risposta di poltronesofà - Chesterfield
Good Morning Jon,
I hope you are well and thank you for your review.
I am very sorry to see that you feel disappointed in your experience and the information provided regarding your delivery.
All information regarding the delivery lead times are shown on you order confirmation document. I can see that this does show an estimated date of 24/07/26, for your furniture to arrive at our Distribution Centre.
As it is only an estimate we do advise that it can change by 4 weeks either side so once the furniture is ready our bookings team would reach out with the first available date.
It seems the your furniture did arrive a little sooner and delivery went ahead on 17/07/26.
I am sorry to read about your experience in store and that you felt ignored by the team, this is not the service that we would expect and not how we would want our customers to feel.
Please accept my apologies for this and for any upset caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Helpful and friendly young man served…
Helpful and friendly young man served me and my daughter .I saw the leather suite I was looking for and he helped clinch the deal
18 luglio 2026
When received on the 17 of July it was…
When received on the 17 of July it was totally different colour to what I had chosen and the one on display is what i chose.
18 luglio 2026
Risposta di poltronesofà - Chesterfield
Good Morning Denise,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that you have concerns regarding the colour of your furniture and do not feel this is the same as was selected in store.
I can see from your order document that you selected the GAROFANO 853 (Anthracite) option.
If you would like us to review this further then please complete our online contact form on the link provided below.
This allows us to obtain all relevant information , along with photographs of the sofa and attached batch labels, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent and knowledgeable sales lady…
Excellent and knowledgeable sales lady even when it took me ages to make up my mind so patient and polite . Can't fault delivery service polite and rang me a few times to inform me of delivery time.
18 luglio 2026
The delivery driver and partner were…
The delivery driver and partner were fine, there was no issues with them but one of the chairs has a dent in the seat and an elbow dent on one of the arms, There is a major difference between the 2 chairs that were delivered 1 is fine but the other looks like it may have already been used, we will need someone to come and view this at our home, or we will come into store to discuss this
12 luglio 2026
Risposta di poltronesofà - Chesterfield
Good Morning Stephen,
I hope you are well and thank you for your review.
I am so sorry to see that you have concerns with one of your chairs and apologise that has arrived in this way. I can understand how disappointing this must be for you.
Please raise any issue with our aftercare team on the link below. If you use the option for manufacturing fault on the contact form.
This allows us to obtain all of the relevant information so that we can fully review this and advise on the next steps.
The link that you need is: https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Letting you no what time arrival was…
Letting you no what time arrival was exactly on time very nice young men brought furniture and put it together very pleased
14 luglio 2026
Amazing service
Amazing service. From buying the sofa and the staff being super helpful and welcoming. And the delivery men being really friendly and helpful.
13 luglio 2026
Excellent
Everything was explained about the sofas and choices we had as soon as we arrived. The sales assistant (who's name unfortunately I can't remember), was so helpful. We were left to browse, and when we found the ideal sofa the process of making the order etc, was simple. Very good customer service.
6 luglio 2026
time factor on delivery's when purchasing sale stock
Staff very attentive with us, disappointed with delivery service having to wait 4+ weeks after purchasing sofa +chair+stool
8 luglio 2026
Risposta di poltronesofà - Chesterfield
Good Morning Mrs Hubball,
I hope you are well and thank you for your review.
I am pleased to see that you were happy with the service from the team in store on your recent visit however I am sorry that the delivery lead time is longer than you may have hoped for.
I can understand why this may be disappointing for you and apologise for any inconvenience.
As soon as your furniture is ready the team will reach out regarding your delivery.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
We was greeted on entering the store…
We was greeted on entering the store and then left to browse for a while, then the salesman helped us sort out choosing our new sofa and was very knowledgeable, the only downside was they ordered the wrong colour suite which got rectified quickly
8 luglio 2026
Risposta di poltronesofà - Chesterfield
Good Afternoon,
I hope you are well and thank you for your review.
I am very pleased that you had a positive experience with us overall and found the salesman to be helpful on your visit.
I am sorry that the incorrect colour was initially added however I can confirm that this has been amended to the Camelia Anthracite 850 option as requested.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Being delivered in separate boxes put…
Being delivered in separate boxes put together with the utmost care putting the sofa exactly where I wanted it taking away all the rubbish very polite gentlemen with a professional manner all in all a lovely experience
7 luglio 2026
Excellent service from Poltronsofa
Excellent service from the communication to the delivery. Delivery guys were brilliant, polite and very efficient. Will definitely be purchasing again from Poltronsofa Chesterfield again.
9 luglio 2026
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