We were greeted by a store assistant called Alison who was very polite, helpful and friendly. She showed us a few sofa's after we explained what we were looking for, she then told us to give her a call if we needed anything else. That's the kind of service that I appreciate not in your face. I would recommend the Abbotsinch branch of Poltronesofa for the first class service that we received. Thank you Alison.

Unfortunately the sofa was damaged on delivery and there is damage to the arm of my sofa definitely not the bed experience. I’m now awaiting word about a replacement.

Shirley was very helpful, and understood exactly what I was looking for.

The assistant attending to me was very helpful and knowledgeable.

Terrible stay away
If i could give less than a star i would
They brought me the wrong colour to a very expensive sofa footstool and is been 6 months that i am chasing and they do nothing about it.
I feel scammed

We were texted to let us know the suite was being delivered on 29th May between 08:15am and 08:35am.
We waited the whole day and after 8 calls to the company which took us in a loop with the recorded choices we got no where. so very frustrating to say the least. There was no promised callback received when we got through to the branch who advised they would contact the distribution centre. We were also advised that the tracker app. Was not working so couldn’t track the service either.
There was no explanation or update until the next morning when another text advised same am times and by that time we were able to track the service until it arrived around 11:30am.

Great staffs, great products, Good flexibility with products

The welcome we received in the shop was very professional, very helpful and not in the least bit intrusive. From discussing the product offerings through completion of the sale the Sales person (Alison) did a great job.

Welcoming, helpful, options explained. Felt listened too. Given enough time to browse and explore options.

Stay well away. After sales dreadful. They cause immense stress to dissatisfied customers. I reported within 30 days that I was rejecting sofa as not fit for purpose. This is in accordance with the Consumer Rights Act. More than 4 months later I am still trying to get my refund. Sofa is a heap of rubbish. Even on delivery the fabric was wrinkled and puddling. It looks as if it's 10 years old. The one I threw away looked better. Absolutely awful experience. Look on Facebook complaints page to see the huge number of dissatisfied customers before you even consider a sofa from this cowboy company.

Staff very nice and helpful.
Great selection of sofa's etc.

The delivery guys went above and beyond to get my sofa into my living room as it had already been returned to warehouse as 1st delivery team said it wouldn't fit without even trying so 10/10 to 2nd team I was caused a week of unnecessary stress & anxiety so thanks again guys.

WHAT A DISPLAY OF SUITES ALL WELL PLACED OUT SO YOU CAN SEE EVERYTHING STAFF DONT JUMP ON YOU WHEN YOU WALK THROUGH THE DOOR WHICH I LOVE YOU CAN ENJOY YOUR VISIT, AND THE STAFF ARE FANTASTIC NOTHING IS A PROBLEM AND DAVID WAS FIRST CLASS, IT WAS A GREAT DAY OUT. THANK YOU.

The sales man was very knowledgeable and patient I felt in good hands and respected.

Very helpful

Staff not pushy. Just helpful when needed.

Great service l9vely people had a nice cuppa too david id a gd salesman and a lovely person too speak too as i have a small house and the measurements for my settee had too be roufhley a certain size he wnt out his way too help thanx once again ms jacqueline ormsby

Assistant very helpful. Good choice of recliners as well

I entered the showroom knowing which sofa I wanted. My mum and I were greeted warmly and greeted in Italian by Shirley. Having an Italian father I was delighted by this. We were shown to the sofa and tested it for comfort and we were happy. We were shown a variety of covers/fabrics and made our choice. Ordering and paying was very straightforward and Shirley was so helpful.

We had a great experience in South Shields store, Julie couldn’t do enough for us, lovely lady , very friendly & patient, as were rest of the staff . She helped us pick our perfect sofas that are due to be delivered . Definitely no complaints from us.