I ordered my sofa in January. Store staff lovely. Paid for sofa in full and received an email saying it would arrive on the 20th March 2026. Waited all day and cancel plans as thought maybe a late delivery. It was a no show and no contact from company to tell us there was an issue. I called the store today 21st March to be told it was a warehouse issue but she would call them and call me back. She called back to say she couldn’t get through but would continue to try. I emailed them a complaint regarding poor service and received a reply from “Kevin” to say van broke down but the still hadn’t spoke to the warehouse. So how did he know the van broke down ? I then received an update on their tracker to say the ran out of driving hours at 6pm last night. So what happened to the breakdown ? If you’re going to lie make sure you can back it up. So I still don’t know if I will ever receive my sofa as they have not contacted me. They have my money so they don’t really care. Don’t waste you time and money on this company.

My riser-recliner chair was faulty within 4 months of purchase. The store staff were no help at all, and were quite cheeky, the customer service team would not speak to us about it on the phone, insisting it all had to be reported online. After weeks of back and forth, an engineer attended our home to assess, he seen the issue instantly and said new parts had to be ordered. I then received an email to say that it would take 12 weeks for the new part to be delivered.

Meanwhile I can't sit on the chair. I am 74, walk with the the aid of sticks, and bought a riser chair for health reasons. Sitting on the chair is painful, but SCS don't care and will not consider a replacement chair or offer an alternative. This chair is nothing like what I was sold and I can't understand why there's so many 4 and 5 star reviews on this site. Other customer experience sites are full of people from all over the UK who have had the same poor experience as me, some have waited 7 months for repairs.

I trusted Trust Pilots reviews when I did my research before I bought the chair - i won't make that mistake again as it is not realistic at all.

After 3years with our previous sofa there was a fault in the electrical motor which could not be replaced,SCS offered us a settlement or money towards a new sofa which we took. They have been very helpful and professional every step of the way.
The only reason for a 4 star is, we were informed that delivery time slot would be within an hour which was very exact so I left work to be within this time slot and said I should be no longer than 2 hours… ended up having to take the rest of the day off which was not ideal! We were given a tracking link which they said they would update if they had any problems, it was not updated and I was left trying to get through to a human for over and hour to see where they were, with no joy! They eventually delivered 4 hours later. So this was the only negative as the delivery drivers were very courteous, professional and had my old suit dismantled and the new one installed in record time. Would ask SCS to provide a telephone number that you can speak to a human if the drivers have not appeared.
But overall I would thoroughly recommend SCS and use them in the future.

I was supposed to get the GLIDES GLIDE 30MM SELF ADHESIVE on my couch it was a bit of busy day ( rain plus 7,30 am delivery) when the brought sofa in and I noticed this hasn’t been added as promised , so disappointed on that ,but I’m in love with my couch so far I tried to call several times but it’s hard to get trought to shop plus sofa it’s already build in my living room ,I wish I would of been on the ball a bit more that morning this should of been supplied and it wasn’t so disappointed

The AGENCY 1 team were excellent very efficient removal of old suite and delivery of new suite Very satisfied

Kept us informed and arrived when they said they would and nothing was a bother for 2 delivery men

Fabulous delivery service! Didn’t have to sit in all day waiting as was kept informed about delivery time. Delivery guys were efficient and friendly too.

I had a fantastic experience purchasing my sofa thanks to the outstanding service I received from Stuart. From start to finish, he was knowledgeable, patient, and genuinely focused on helping me find the perfect fit for my home. He answered all my questions without any pressure and made the entire process smooth and enjoyable. I absolutely love my new sofa and couldn’t be happier with the service. Highly recommend!

Outstanding service from Stuart

Delivery was 5.24pm not 1.00/2.15 as advised for LIV-1167
Delivery men were pleasant and professional in delivering the sofas
Delivery was short of 8 slide shoes and delivery person unable to connect up Bluetooth sound system.

Delivery not fulfilled.
Advised would be Tuesday , nothing arrived then advised Wednesday nothing again .
Now received notification been delivered THEY HAVE NOT. Delivery was to my sons business

Order Number:
S0108-1000242172
Now this is my second attempt with trying to get a response from you.
We had our Sofa delivered last July but the leather care pack was never delivered with it.
My wife and I have been back to the store 6 times now and at each time they have emailed the depot asking for this care kit to be posted to us.
On my last visit to the store I saw an email from the depot saying they would not post is because they were not willing to pay for postage.
Also I did follow your advice of clicking on the link you provided but have not had a reply from that.
I’m seriously considering legal advice and taking you to a small claims court if nothing is forthcoming in the next 10 days

WHY HAS IT TAKEN YOU 7 DAYS TO NOT GET BACK TO ME OVER A SIMPLE MATTER?

We recently bought the Ardwell recliner sofa from SCS and honestly couldn’t be happier with the whole experience.
From the moment we walked into the store, everything felt easy and relaxed — no pressure, just helpful advice. Shirley, our sales advisor, was an absolute delight. Friendly, patient, and really knowledgeable, she took the time to talk us through the options and helped us find exactly what suited us best. Nothing was too much trouble and she genuinely made the whole process enjoyable.
The Ardwell recliner itself is fantastic — super comfortable, great quality, and looks perfect in our living room. You can really feel the difference in build and finish. It’s quickly become everyone’s favourite seat in the house!
Big thanks again to Shirley and the team. Great service, great product, and a really positive experience from start to finish. Would definitely recommend.

Stuart was Very helpful made the whole experience lovey. Such a pleasant friendly man. Did not even feel like we where in a store- felt like we where visitors in his home. Very knowledgeable answered all our questions.

We arrived late one night to see about purchasing a new L sofa. Lara at the Aberdeen store was beyond lovely and helpful, talking us through some different options and making sure everything was clear. We left happy with the decision we had made and had a great experience shopping there

From purchase to delivery, process was seamless. Kept informed throughout the build up to delivery date. Delivery team arrived within the time slot provided, were courteous helpful and built the furniture with ease. Absolutely delighted with the experience.

In store, Peter was knowledgeable and helpful and gave us space to make our decision. The delivery eventually ended up alright. It took them 45 minutes NOT to get it in through the front door, even though we explained going through the conservatory would probably be easier. They did eventually try the way we suggested and it took 10 mins. My husband was asked to sign to say there was no damage to the sofas, which he did. Unfortunately he never read the thing he signed cause it said we had received the fabric care kit (which we hadn't). Also, on first go of opening up the storage part of the sofa, the handle came off - its been reported (by us and the delivery guys), so hopefully this will be fixed soon. Happy to edit this review when things are fixed. Also, gloss on doors which was newly painted has been chipped so we'll need to fix that too (which is annoying). Apart from all that, we really like our sofa.

Great friendly service from Stuart, answered any question we had and make the process hassle free from start to finish.

Store is well worth a visit.

Stuart couldn’t have been more helpful with us throughout the whole process in choosing our new sofa. He was on hand with any questions we had & was really accommodating and informative when it came to us choosing our colour, fabric etc (patience of a saint!) Overall a great experience with SCS, would defiantly recommend.