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Scopri cosa dicono le persone

Valutata 3 stelle su 5

I’ve sent back my last few orders as the quality and sizing hasn’t been great. I ordered a shirt which arrived with the stitching already coming away and a dress that was way too short. It’s expensive... Leggi di più

Valutata 5 stelle su 5

Highly recommend the dresses, designs are unique and always get loads of compliments. Quite flattering on women of any shape and size. They’re slowly becoming my number one choice of dresses but I als... Leggi di più

Valutata 5 stelle su 5

We bought some clothes from Scamp and Dude for my son and honestly, the quality and designs are amazing - really unique pieces you don't see anywhere else. He loves them. We did run into a few si... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love this brand and have since COVID. What Jo has built and stands for giving back to others is truly inspirational. Everytime I wear a scamp and dude item I’m guaranteed to get a compliment. I fe... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento donna
  2. Negozio di abbigliamento

Scritti dall'azienda

Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

516 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(516)

71 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Goodbye S&D

After being an avid Duder for years I have decided to say goodbye to this brand. I just can’t justify purchasing more items when I have had the seams disintegrate on 2 dresses, 2 skirts and a pair of jeans. When I tried to post a query about how to prevent the seams coming apart on the Facebook page my post was blocked and I was referred to customer services. It was disheartening as I wasn’t complaining, merely seeking advice. I live in Australia so paying for a return is just not worth it. Such a shame, as this brand brought me a lot of joy at first.

8 giugno 2024
Non scritta su invito
Logo di Scamp & Dude

Risposta di Scamp & Dude

Thank you for your review, we are so sorry to hear you have experienced quality issues. We assess every complaint regarding quality and our design and buying team are always working with our suppliers on any issues that are brought to our attention. Please do contact our customer services team with any quality issues you have and they will be able to resolve asap.

Valutata 3 stelle su 5

Why do you avoid adding low reviews on items?

Love the clothes & accessories from S&D.
Although I'm a little dubious about the reviews on the site. I've posted one before about a faulty item giving it a 3 star and yet this review never made it to the items page for others to see. I was contacted by customer service to sort the issue out which has been resolved but why not post the honest reviews?
Do you only post positive ones? It's very odd and off-putting to know what others actually think unless it's a glowing review.
I will still buy from S&D but a little less now due to this and the £5 postage and returns fee.

30 aprile 2024
Non scritta su invito
Logo di Scamp & Dude

Risposta di Scamp & Dude

Thank you for your review, we do post all reviews on our site that can assist customers with their purchase choices and we deal with faulty issues on a one to one basis which I can see from your review that our team has been in touch to resolve for you. We are an independent brand who use a third party fulfilment company to pick, pack and ship all of our orders, they also charge us to process every item that is returned to us. For this reason we sadly are unable to offer free returns and we don't feel comfortable hiding costs like this inside the cost of our items xx

Valutata 5 stelle su 5

Excellent service

Excellent service. I needed to exchange for different size and customer service couldn’t have been any more helpful.

It was a dress I need for my birthday and they sent it express delivery.

Just love everything about them.

30 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Scamp and Dude

Scamp and Dude, What a brilliant company, I had a problem with my new hoodie, but super Debs got it all sorted for me, we need more good companies and super Debs in the world. Thank you again🤩

16 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

I ordered a dress after being recommended by a friend who regularly buys from S&D. Unfortunately the material was damaged in a couple of places. I contacted S&D who quickly resolved the problem and replaced the dress. They responded immediately and were very apologetic. I was very pleased with the service. My friend advises that she hasn’t had a faulty item in all the years she’s been buying of them so I believe this was a one off and I’ll have buy from them again.

24 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Style at its best at scamp and dude

Love the style and quality of the clothes - so stylish and excellent quality .
Also the help you get when asking a question is speedy and very professional - will definitely be buying more items
Scamp and Dude has also been very generous in donating to our cancer group scarves for those having cancer treatment - this is very much appreciated by the patients.

9 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Outstanding customer service and care

I brought my girlfriend’s birthday present and made a mistake with delivery address. Debs from the customer service team has gone out of her way to help and ensure my girlfriend has a present to open! It was my error, but the care and understanding from debs has been outstanding. Thank-you for everything! (Posted on my girlfriends trustpilot) Dave!

21 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Scamp and Dude have exquisite products…

Scamp and Dude have exquisite products that bring a little bit of joy into the everyday. Their products are fairly priced, long lasting and well designed. Their customer service is second to none. 5 stars all round ⭐️

8 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Beautiful clothes but amazing customer…

Beautiful clothes but amazing customer service. Weather changes meant I was hoping for a warmer weather option for an event- express delivery had been turned off for the bank holiday (so they didn’t disappoint customers) but a quick call to customer services and they promised that if I placed my order they would send it for the next day- and I arrived on time. Amazing x

7 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

I recently had a small issue

I recently had a small issue so I sent them an email in the evening. First thing next day I had an apology email and a resolution that was totally beyond my expectations so thank you for such a pleasant customer service experience Scamp & Dude 😃

8 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Dress was awful, returns ridiculously slow.

Dress was awful. Cheap material and arrived looking like a rag. Order returned at my expense and as usual S&D take longer than any other retailer to process the refund. My last 3 orders have all been returned down to quality & poor sizing. The declining quality, combined with the expense of delivery & return has turned this once favourite brand into one I sadly cannot recommend. Be wary of all the gushing reviews on here, all within a few days in Feb - the owner posted asking people who follow S&D on Insta & FB to help increase the star rating.

1 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Five star customer service again! ⚡️

Received the beautiful grey neon rainbow leopard jumpsuit a couple of weeks ago. Wore it once and after washing noticed a fault in the hemline. I contacted customer services who responded very quickly, and posted my exchange out to me the next day. Fantastic service from Debs! xx

1 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

My jogging pants became damaged and I…

My jogging pants became damaged and I only had them for four months, I contacted customer care and they were brilliant they came back to me within two hours and shipped a replacement on the same day.

Why can’t all customer services be like this!’

5 stars to their company ⭐️

30 aprile 2024
Non scritta su invito

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