Extremely disappointed with their service. Came to do the works, then realised they put the wrong windows in and had to come again for a second time. We were charged BOTH times. And the worst p... Leggi di più
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It's been a total pleasure working with this company. I needed a new front door, and from beginning to end everything ran smoothly- budget never changed,and schedule on time, all involved were totally... Leggi di più
L'azienda ha risposto
The Sash Window Workshop have excellent installers who do a very professional job. Shane installed French doors and windows in my home which fit perfectly and work perfectly. The double glazing keeps... Leggi di più
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We chose a local firm - it seemed wise as we had very large tall sash windows in a mid-Victorian house. Initially, the ground floor first and then many years later the upper floor. Very satisfied w... Leggi di più
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Dettagli dell'azienda
- Servizio di installazione finestre
- Fabbricante di porte
- Negozio di porte
- Fornitore di porte
- Installatore di doppi vetri
- Fornitore di finestre
Informazioni su The Sash Window Workshop
Scritti dall'azienda
The Sash Window Workshop are a multi-award-winning company that was established in 1994. We specialise in traditional, energy-efficient timber windows and doors. Handcrafted in Berkshire we offer an installation and draught proofing service across London and the South and a supply only service nationwide.
Our products and services include:
- Replacement Timber Sash Windows
- Replacement Wooden Casement Windows
- Timber Doors
- Secondary Glazing
- Draught Proofing and Overhaul
We understand the importance of providing excellent customer service and a high quality product, and are proud that around half of our orders come from previous customers or recommendations.
We design and manufacture elegant, thermally efficient windows and doors to suit your home. Excellence and attention to detail extends into everything we do.
We are also proudly recognised as a Which? Trusted Trader.Our replacement Accoya windows and doors come with a 50 year anti-rot guarantee.
Contact us today on 01344 868 668 for a free, no obligation site survey and quotation.
Bespoke Timber Window and Door Specialists
Scritti dall'azienda
- We pride ourselves on delivering exceptional craftsmanship, unparalleled service, and innovative solutions.
- We offer a wide range of timber windows and doors to enhance some of Britain's finest homes. Our Values -Craftsmanship: We believe in the art of creating high-quality products that stand the test of time. -Service: Our dedicated team is always here to provide you with the best possible experience. -Innovation: We continuously seek new ways to improve and innovate, ensuring that we stay ahead of the curve. -Sustainability: We are committed to sustainable practices that benefit both our customers and the planet.
Our Guarantees For Your Peace of Mind
From our workshop in Berkshire to your home and from paint and glazing to joinery and anti-rot timber - all our work is guaranteed so you'll know you've made the right choice with The Sash Window Workshop.
Informazioni di contatto
4 Kiln Lane, RG12 1NA, Bracknell, Regno Unito
- 01344 868 668
- info@sashwindow.com
- www.sashwindow.com
TIMBER WINDOWS AND DOORS
4,5
Eccellente
200 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
New double-glazed sashes in old frames
We had new double-glazed sashes put in reproduction sash windows built in 1980 in the kitchen extension. They have fitted in absolutely perfectly, even the colour of the paint was matched. The fitters were meticulous and I honestly can't fault anything about the job. The windows fit in perfectly and your eye accepts them unquestioningly and they certainly don't look like new sashes in old frames, which is something I had worried about. Well done them.
18 dicembre 2023
Risposta di The Sash Window Workshop
Dear Susie,
Thank you for your review of the sashes that we replaced for you.
I am glad to hear that you are so happy with them and that they fit perfectly with the style of your home. I am also happy to hear that you were pleased with the work the fitters carried out.
I will make sure that your review is passed onto those who manufactured and installed the sashes for you.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
The fitters were very experienced and…
The fitters were very experienced and did the work in the time given. They were very pleasant and nothing was too much trouble. As we were having 20 windows replaced, I thought it was going to be a huge disruption but in fact they left our home clean and tidy every evening before they left and there was a minimum amount of touching up when they finished the job. They were a pleasure to have in my home.
27 novembre 2023
Risposta di The Sash Window Workshop
Dear Mr Alleyne,
Thank you for your online review of the work that we carried out for you, replacing several of your windows.
I am delighted to hear that you were so happy with the installers and the service that they provided. I will ensure that your feedback is passed onto them.
We do our utmost to deliver the highest standards of customer service, so having positive feedback makes all the difference to us.
I would like to take this opportunity to thank you for trusting us with your business. I hope your new windows continue to serve you well.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Great company, competative & great communicators
Great Communication from start to finish
Competative quote
Quick delivery & installtion of windows
Installed to a high stadard with lovley workmen.
I am a property comoany for high end properties & i would use The sash window workshop again for other bussiness.
31 ottobre 2023
Non scritta su invito
Risposta di The Sash Window Workshop
Thank you for your 5 star review and for recommending us.
I am delighted to hear that you were so happy with the communication, the quality of your windows and the installation. I will pass your feedback onto everyone involved in your order.
I hope your new sashes continue to serve you well; if you do have any issues, please let us know.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
The quality of the windows and the…
The quality of the windows and the workmanship. Also the service from the office and installation team.
9 ottobre 2023
Risposta di The Sash Window Workshop
Dear Ms Cunningham,
Thank you for your review of the windows we replaced for you.
I am glad to hear that you are happy with your new windows and with the service that you received.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Poor after fitting care
Window fitting service was great with a good quality window. The issues come with problems and after sales service. I paid for the window to be pre-painted, and in the fitting some inevitable scratches happened. I wrote immediately asking for some paint (ignored), on chasing up I got a response but no resolution. I gave up and shouldn't have done so. A year later and some further small damage to the paintwork - I ended up paying for 5L of paint at £64 supplied by them that didn't match the original colour. Anything I have said to them is that is my issues for having selected the paint colour and that they have excellent reviews. You may get an excellent service my experience was not the case.
In response to the comments below, the reason for requesting paint was not due to damage for fixing blinds but for damage caused by the fitting process. Scratches and scuffs and damage to the corner of the sash. I would have thought from the outset it would have been for the company to rectify this - and this has not been the case. I'm sorry of this feels vexatious, I tried to be polite and in response to my requests for surplus residual paint was not addressed. I have tried to provide constructive feedback but in all cases the response has been - "we do this", but this has not been the case with me They have treated me as though I am a professional and should know what to expect rather than a professional and it feels that because they have positive feedback in general that I'm my experience is therefore false. This organisational set of values is why I have given a one star review. This all takes significant time from a customer perspective and none of this reconciled or acknowledged.
8 settembre 2023
Non scritta su invito
Risposta di The Sash Window Workshop
Dear James,
I am sorry to hear that you are unhappy with the service that you received.
I apologise that you did not receive a response to your initial email on 25th January 2021. This was unfortunate. Your e-mail was sent to an employee who no longer worked for the company and, together with the extra issues arising from the Covid pandemic at the time, unfortunately it was missed. We take responsibility for this and can only apologise.
Your email on the 25th January 2021 requested that we confirm the colour and finish, so that you could source the paint to cover up the holes you made from putting up your blinds. We obtained this information from our paint supplier and sent this onto you on the 8th February 2021.
With regards to other criticism, we are very surprised by your comments and do not accept you were badly served. When replacing the window, you chose a bespoke paint colour, which we explained would be colour matched so that we can spray finish with our tested paint system. You accepted this and you described your windows as good quality.
On the 15th June 2023 you emailed asking if it would be possible for us to provide the paint for a fee, as you were struggling to source this elsewhere. After some communication regarding this, you confirmed that you wanted to buy a 5L pot of paint from our supplier on the 27th July 2023. We ordered the paint for you on the same day and passed it on to you at cost price. We then contacted you in August to arrange a date to deliver this paint to you free of charge.
I am sorry to hear today that this paint doesn't match the original colour. We were not aware of this previously. This paint was obtained directly from our supplier, who supplied the original paint for the window. We will be in contact with yourself and our supplier to try and resolve this issue.
Its disappointing that you felt the need to leave a one-star review, our reputation is very important to us and this feels somewhat vexatious, but for what reason we have no idea.
Kind regards,
Richard Dollar
Managing Director
The Sash Window Workshop
A really professional company!
What a professional and well-run company this is. We had a seamless experience from start to finish and are delighted with our new sash windows. Taranjit came initially to do an assessment. He was very professional and sent the quote the same night as promised. All the administration staff were very efficient and then the install went super smoothly. Shane was polite and extremely hard-working, left the house tidy and fitted the windows beautifully. We are delighted with the result!
11 settembre 2023
Risposta di The Sash Window Workshop
Dear Kathy,
Thank you for your Trustpilot review of the work we carried out for you replacing sashes.
I am delighted to hear that you are so happy with your new windows and with the service that you received from Taranjit, Shane and the administration staff. I will ensure your feedback is passed onto all of them.
We do our utmost to deliver the highest standards of both product and service, so having positive feedback makes all the difference to us.
I hope the sashes continue to serve you well; if you do have any issues, please let us know.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent experience - highly professional
I chose this contractor because great reviews and cheaper than quotes got by locals.
It was all scheduled well in advance, communication was very good as expected.
Payment were divide in three instalments; deposit (protected with certificate), two weeks before the job, final payment after the work completed.
Changing three Sash windows is always a pain but these guys made a great job and warranty received on completion with full details represents once again how professional this contractor is.
Well done, fully recommended.
31 luglio 2023
Non scritta su invito
Risposta di The Sash Window Workshop
Dear Mr Arrigo,
Thank you for your review of our work on Trustpilot.
I am happy to hear that you found the experience to be excellent and that you would recommend us. I will pass your feedback onto everyone involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Risposta di The Sash Window Workshop
Dear Ian,
Thank you for your review of the work we carried out for you. I am glad to hear that you are happy with your new door.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
The workmanship was great beginning to…end and well worth doing
The workmanship was great beginning to end ,from initial survey , estimate and fitting. Nothing I asked was too much trouble from matching interior paintwork and dealing with shutters already in place. I live in a conservation area and original Victorian details had to be matched. The price did not change throughout from initial enquiry.
The work was so good I didn’t need to do any further touch up interior or exterior paintwork.
The fitters were experienced and tidy and I would highly recommend this company to anyone.
21 giugno 2023
Risposta di The Sash Window Workshop
Thank you very much for your online review of the work that we carried out for you.
I am glad to hear that you would recommend us and delighted that you were so happy with all aspects of your job. I will pass your feedback onto everyone involved.
I hope the sashes continue to serve you well; if you do have any issues, please let us know.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Risposta di The Sash Window Workshop
Dear Mr Parker,
Thank you for your review.
I am delighted to hear that you are happy with your new sashes and with the service that you received.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Honesty is all!
I recently had the pleasure of working with an honest sales surveyor of The Sash Window Workshop, and I have to say that my experience was exceptional. I was looking to replace my old doors and contacted them for their services. However, to my surprise, the surveyor Martin, recommended that I repair my doors instead of buying new ones, which saved me a lot of money.
His honesty and transparency were impressive, and I appreciated his commitment to helping me save money. He explained the reasons why repairing the doors was a more cost-effective option and also provided me with a detailed breakdown of the costs involved in purchasing new doors and windows.
In summary, I highly recommend this honest sales surveyor. His commitment to providing excellent customer service, honesty, transparency, and expertise makes his company stand out in the industry. They saved me a lot of money by advising me to repair my doors instead of buying new ones, and I am grateful for their help. I would not hesitate to work with them again in the future.
26 aprile 2023
Non scritta su invito
Risposta di The Sash Window Workshop
Thank you for posting the review of your experience with our sales surveyor. I am delighted to hear that you were so pleased with the service that you received from Martin.
We believe that it is important to provide our customers with honest and helpful advice and we do our utmost to deliver the highest standards of customer service, so having positive feedback makes all the difference to us.
I have passed your comments onto Martin and wish you all the best with repairing your door.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Superbly made windows
Superbly made windows, carefully fitted by craftsmen. The MD gave us a factory tour and we were very impressed. The finished windows cut down noise, are excellent insulators and look exactly like our remaining original Victorian ones. Not cheap but totally worth it.
4 gennaio 2023
Non scritta su invito
Risposta di The Sash Window Workshop
Dear Mr Robinson,
Thank you for your online review of the work that we carried out for you.
I am delighted that you enjoyed your tour and that you are happy with your windows.
I am also glad to hear that your new windows are helping to improve the thermal efficiency and to reduce the noise in your property.
I hope your windows continue to serve you well and I would like to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Great service
The Sash Window Workshop sorted our sash windows. Now we have turned off the heating. Great experience.
28 marzo 2023
Risposta di The Sash Window Workshop
Thank you for taking the time to leave us a review on Trustpilot of the draught proofing work that we carried out for you.
I am happy to hear that it is making a difference to the warmth of your home.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent quality and service
We’ve recently moved to an Edwardian property and the replacement of the front door and all of the wooden sash windows was our main priority. As this was a major investment, my wife undertook extensive on-line research for specialist companies that had a reputation for quality, excellent products, installation and customer service and The Sash Window Workshop (TSWW) met all of these criteria. Trustpilot and “Which” were very helpful in this process.
To maintain the integrity of the house, it was important to us that high quality wooden windows and frames were used for the replacement, and with the anti-rot guarantee that comes with “Accoya” wood, this seemed to be the ideal choice.
The sales surveyor from TSWW was very professional and he fully discussed all of our requirements, presenting us with different options for us to consider. The quotation was very detailed and whilst it meant a considerable outlay, we did not want to compromise on the quality of the door and windows, as we are expecting them to last us a lifetime. Similarly, the manufacturing surveyor from TSWW, who came to measure up, was also very knowledgeable and professional - he took the measurements and template to match the new frames to the existing frames, which helped put our mind at ease over choosing TSWW.
The only criticism we had over the whole quotation process was that the glazing company they used for the windows, inexplicably, could not come up with a suitable design for the house number that we wanted to be added to the fanlight above the new front door. However, the sales surveyor was able to refer us to an independent signwriter, who undertook exactly what we were after, so we were happy with that solution.
The actual work took a week to complete and the fitters were an absolute credit to the company in the way that they worked and interacted with us, keeping us fully abreast of the work at all stages of the fit-out. We even commented on how the smart appearance of their vans was the perfect advertisement for TSWW.
The only glitch with the installation was that the new front door had been fitted in the workshop with the incorrect glass panels. However, this was quickly and efficiently rectified by TSWW arranging to come back, take the door away and fit the correct glass, whilst leaving a door “blank” in place. We found this to be excellent customer service.
As for the new door, and windows, we are highly delighted with their appearance, plus the finish, draft-proofing and obvious quality. The fact that the frames and door are all wood has only enhanced the aesthetics of the house further and we couldn’t be more pleased with the finished result. We would certainly endorse the use of TSWW.
27 gennaio 2023
Risposta di The Sash Window Workshop
Dear Mr Benson,
Thank you for your five star review on Trustpilot. I am delighted that you would endorse us as a company and will pass your feedback onto everyone involved.
I am glad to hear that you found our sales surveyor to be very helpful and professional, our surveyor to be very knowledgeable, and that our installers kept you informed of the progress of the work.
I am sorry that there was an issue with the glass panels in your new front door, but I am glad that this was rectified quickly and to your satisfaction.
I would like to take this opportunity to thank you for trusting us with your business.
I hope your windows and door continue to serve you well; if you do have any issues, please let us know.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Beautiful sash windows
Beautiful sash windows, professionally installed. Highly recommended.
11 gennaio 2023
Risposta di The Sash Window Workshop
Thank you for your review and for recommending us.
I am glad to hear that you are happy with the sash windows that we installed for you and I would like to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Highly recommend - professional, experts, friendly.
I've used the Sash Window Workshop twice now. Once for my front door and then for my windows. They are nothing but excellent from the first encounter to the last. Professional, experts, warm and friendly. Can not thank them enough. The workmanship is perfect. Thank you very much. Would highly recommend!
10 novembre 2022
Non scritta su invito
Risposta di The Sash Window Workshop
Dear Ms Ahmed,
Thank you for your recommendation and review of the work that we carried out for you.
I am delighted to hear that you were so happy with with the service and that you found the workmanship to be perfect. I will pass your feedback onto everyone involved.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
A job well done.
The whole process from start to finish was exceptional, the fitters arrived on time and were very professional and polite. The office kept me up to date with clear communication from the initial enquiry through to the completed project. An excellent company to deal with.
4 novembre 2022
Risposta di The Sash Window Workshop
Dear Mr Fitzpatrick,
Thank you for taking the time to leave an online review of the work that we recently carried out for you.
I am happy to hear that you found the whole process of replacing your windows to be exceptional. I will pass your feedback onto everyone involved.
We do our utmost to deliver the highest standards, so having positive feedback really does makes all the difference to us.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Every stage is clearly explained perfect job
Every stage is clearly explained. The project occurs on time. Every member is polite and professional. The gentleman who came to re fit our windows was discrete, efficient, impeccably clean and, naturally, did a perfect job. The improvements to our windows was noticeable immediately. A beautiful job.
10 ottobre 2022
Risposta di The Sash Window Workshop
Dear Ms Misan,
Thank you for your review.
I am delighted to hear that you are happy with the draught proofing and overhaul that we did on your windows and that you have already noticed the difference.
I am also glad to hear that you were happy with the service you received.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Good experience
Our experience from time of estimate to installation was very good and we are very happy with the finished job.
28 settembre 2022
Risposta di The Sash Window Workshop
Dear Mr Mills,
Thank you for your Trustpilot review.
I am glad to hear that you are very happy with the service that you received and with the finished job.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent service all round
Excellent service all round - all the way through from planning the project to completion. The team were always easily contactable and helpful. The finished windows are of excellent quality, we are super pleased!
21 settembre 2022
Risposta di The Sash Window Workshop
Dear Mr Sabey,
Thank you for your review of the work that we carried out for you.
I am delighted to hear that you are very happy with the service that you received and with the quality of the windows. I will pass your feedback onto all involved.
Thank you for trusting us with your business. I hope the windows continue to serve you well.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
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