Sanctuary Bathrooms Recensioni 

Good website, easy ordering and quick delivery.

Poor communication, had to chase for a delivery date, was told you were waiting on a waste cover to complete order, was then told it would be delivered on Wednesday 27th May, nothing arrived, then received a text (& email) stating my items would be delivered on Tuesday 2nd. Not the usual level of service that ive had from Sanctuary.

Good products and quick delivery. Good service all round.

Easy to order at a good price. Well packaged and prompt delivery. great looking and effective cabinet.

Very well priced, good quality items.
Delivered on a pallet to our front door.

The only criticism I have is the lack of communication. If they were to keep you better updated regarding delays and expected delivery times, even with a slight delay I would have given them 5 stars.
Would I use them again? Yes.

Delivery timescale was a real issue. Delays before the bath was sent, promised it would be delivered on a certain day with a morning slot only for the delivery company to book it in at a later date with a late PM slot.
Sadly, I don't think I can trust to use them again.

Excellent ordering and delivery. Good communicatuion

Your customer service were helpful and made every effort to meet my needs. Communication was good. And relatively easy.

Yes I had the best experience to be honest with you they went over and above to get me the item I wanted in fact they had on premises next day and posted out to me very nice people to deal I received my order two days later and the item I bought was really nice if you were looking anything don’t hesitate give them a call

The delivery guys left 7k order outside the door when I wasn’t home. They should at least give a courtesy call that they have delivered the items.

Well packed. Arrived promptly. Will be ordering again from this company

10/10 customer service. Spoke to Matt on Whatsapp today, super quick responses, extremely helpful, sorted out my order change with zero hassle. Sanctuary will be my first choice for any bathroom purchases in future.

Great service and price, so good I've just ordered more with them.

Mirror value for money

Well packaged easy to fit from instructions supplied looks fab in position & does the job intended. Overall a great bath screen – very solid, heavy-duty and good quality glass. It looks great once fitted.

Excellent customer service and product quality. Design is just 100% match the description and pictures on line.

Poor communication.

Didn’t send my order on time and when I asked where it was, they announced it’s because one of the items was out of stock but didn’t think to tell me. Delayed bathroom fitter and tiler, didn’t have a bathroom for a week.

Didn’t refund the missing item when I asked so had to chase up again.

2 stars as it was cheaper than others selling same item but in hindsight would rather have
Paid a bit more for reliability and not having to stay out of the house.

Excellent, no issues and great product.

Customer service is very poor. Was sent a toilet roll holder that looked very different to the one I ordered on the website. Tried calling, emailing and whatsapping to exchange for the correct one - nobody answers the phone, emails take >5 working days to respond and they blamed the distributor. No resolution after 2 weeks.

My sink arrived badly packaged and damaged after waiting 10 days for it. It has now been over a week and a replacement still hasn’t been received!