Hice una compra, recibi al email la confirmacion de la compra. Nunca me enviaron numero de rastreo, no se puede rastrear la orden atraves de la pagina ya que esas opciones estan deshabilitadas. No me... Leggi di più
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Stay away from this company. We ordered a son goku poster and recieved a poster, fair enough, but the printing quality is low and the image which is divided onto 3 different sheets doesnt match and th... Leggi di più
L'azienda ha risposto
I ordered a goku lamp. Though packaged well, the shipping box had sustained some damage in transit. The bulb inside the shipping box was damaged. It was a special bulb thst i could not replace loc... Leggi di più
L'azienda ha risposto
i love having my custom jersey shirts made from here! they always go over my expectations! go over and beyond to make what i requested and sometimes even surprised me too! never a disappointment to al... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Saiyan Stuff is the destination for anime and pop culture-inspired clothes and merchandise for cool guys and girls. Looking for t-shirts and merch from your favorite superhero? We have ’em. Need a hoodie from the video game you love? We got you covered. How about tank tops from your favorite animal? We have those, too. From Dragon Ball Z to weed & 420 merch, if it’s cool, we have something for you.
Informazioni di contatto
Stati Uniti
- stuffifystores@gmail.com
- www.saiyanstuff.com
2,6
Scarso
80 recensioni
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UPDATED REVIEW
*2nd, updated review*
TL;DR, not only did I continually receive warm and above-and-beyond customer service from Kevin, the item itself pretty much looks exactly as pictured.
I made a previous review about this online store based initially on their customer service (bc I hadn't received my order yet at the time) and I wrote that once I did receive my order, I'd write a separate review about the product. Well due to a mistake of my own, I never received my first order. Kevin was absolutely understanding and timely with his communication, and I went ahead and ordered a replacement with his help. He let me know beforehand that I would probably not be receiving my package by Christmas (I re-ordered on 11/23/2021 and the package arrives from China), which was fine by me! He provided me my tracking number once they had it and gave updates along the way when I asked. I got a notification on my phone today (12/18/2021) and I actually got my package before Christmas!!
The item itself was a Naruto baseball jersey and frankly, I'm pretty happy with it! Overall the design matches the pictures well. I tried to measure the jersey to see if it matches the size chart and it does run kinda small so I suggest you size up, but the length is pretty much accurate. I'd probably be ordering from them again! Thanks again for everything, Kevin!!
19 dicembre 2021
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Risposta di Saiyan Stuff
Hi Shannel,
Thank you so much for another (and awesome, I must say) review. We greatly appreciate it. I'm glad you were able to receive it on time before Christmas.
Regarding the size, we apologize for the inaccuracy. Since our products are made-to-order, a discrepancy of 2-3cm happens from time to time. Having said that, we do our best to match the size chart 100%. One factor of this inaccuracy is that we are overbooked with lots of orders this peak season. So we do our best to speed things up on our end. Everything should go smoothly again next month onwards. Nonetheless, I will forward this concern to the correct department to prevent it from happening again.
Thank you so much for everything, Shannel. It was a real pleasure working with you.
Have a great holiday!
Cheers!
Amazing customer service!
When our original order got lost in the mail, and the mail company failed to report it, Kevin provided prompt, solutions-oriented communication. After Kevin sorted this out the order arrived so quickly! You can definitely order from this business knowing that problems will be rectified, if they happen at all. Thank you!!!
9 dicembre 2021
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Risposta di Saiyan Stuff
Hi Florence!
It was my pleasure to assist you. You were kind and understanding with the whole situation and it was great working with you throughout the process. I'm glad the resend package was able to reach you quickly.
Please do not hesitate to contact us again if you ever need us. We will always be happy to help.
Happy holidays to you and your family!
Cheers!
The team’s Customer Service was amazing…
The team’s Customer Service was amazing and so responsive. Love the product but had an issue and they resolved and replaced quickly!! I would definitely order again! Special shout out to Kevin!! Thanks!!!
8 dicembre 2021
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Risposta di Saiyan Stuff
Hi Lisa!
It was my pleasure to assist you throughout the process. We deeply apologize for the defect on the first product we sent you and I really appreciate you being understanding about it. The resend is already on its way to you as we speak, and I hope you get them soon. I hope you have a happy holiday with your family.
Please do not hesitate to contact us again if you ever need us. We will always be happy to help.
Till next time.
Cheers!
Excellent customer service and the…
Excellent customer service and the product is wonderful. Would recommend
24 novembre 2021
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Risposta di Saiyan Stuff
Hi Sherry!
Thank you so much for sharing your experience with us. We deeply appreciate it! It was my pleasure to assist you regarding your concern. I'm really glad you received the correct design and it came right on time.
Please do not hesitate to contact us again if you ever need us. We will always be happy to help.
Cheers!
Kevin was so helpful!
Kevin was so helpful!! He got back to me right away about my package that hadn't arrived (lost in the mail) and kept me updated with the insurance claim process. I could not be happier!
24 novembre 2021
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Risposta di Saiyan Stuff
Hi Alexis!
Thank you for this awesome review. It was my pleasure to assist you all throughout the problem. No one wanted the package to be lost. We were very unlucky that it happened to us. Nonetheless, we will do our utmost best to give you the best resolution possible. If we can pull some strings to speed things up, we will do so.
I really appreciate you being understanding despite the inconvenience.
Take care always! Cheers!
Don't order from this company
Ordered 8 days ago. The website states all orders are processed in 24 hours and shipped out within 3 to 5 days. My order has not been shipped and I can't seem to contact anyone. At this stage I will be trying to claim my money back from my credit card company.
15 novembre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Victoria,
Thank you for your feedback. I would like to clear things up as well.
Yes, the website states products are shipped out normally within 3 to 5 days. But as I have explained in my reply to your email, we are a small team that processes hundreds of orders every day. Since the Christmas season is coming, there has been a sudden surge of orders these past few weeks and it is now taking around 7-9 days for the production of our products since they are mostly made-to-order. We sincerely apologize for the inconvenience.
Regarding your statement that you can't contact anyone, I have also explained in my reply that the customer service staff are working remotely from a different country/timezone. It was around midnight in my location when you sent your email and we were not online during those times. Upon checking the timestamps of your emails, there is only a one hour gap between your inquiry and when you placed a dispute case against our bank. If you have been more patient, we would have received a reply from us within 24 hours. Also, there is no statement in our website saying we are online 24 hours for customer inquiries and we could reply instantly.
Moving forward, we have closed your dispute case against us and we have issued your refund.
I wish you the best in life. Thank you and have an awesome day!
Excellent work very fast communication
27 ottobre 2021
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Risposta di Saiyan Stuff
Hi!
We are glad that you liked the finished design for your custom request. Please do not hesitate to contact us again if you want us to create another custom design request for you. Looking forward to your next order.
Have a great day ahead!
Cheers!
Honestly at this point I'm just…
Honestly at this point I'm just attempting to get a hold of them, I have been waiting for them to process my order for almost two weeks now and this point I don't even want it anymore, I just want my refund and move past this. I have messaged them from their site multiple times and have yet to hear back from them still.
24 ottobre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Garrett!
Our apologies for the delay in our response to your email, as we have no office hours during weekends (when you sent your inquiry).
If you would kindly check our reply, we have provided your tracking number in it. Just a little longer and you'll receive your order.
Thank you for understanding and have a wonderful day!
Cheers!
Risposta di Saiyan Stuff
Hi Shin Shin!
Thank you so much for the awesome review! Please stay tuned to our store for new products that might interest you. Also, don't forget to check your email as we send discount codes every now and then. Looking forward to your next order.
Have a great day!
Cheers!
I had a good experience with Kevin
I had a good experience with Kevin, he totally help me and went out of his way to get my jacket shipped out asap. I can’t recommend them more. Totally awesome customer service. Thank you and the whole saiyan stuff team. ⭐️⭐️⭐️⭐️⭐️
12 ottobre 2021
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Risposta di Saiyan Stuff
Hi Yusuf!
Thank you for the awesome review! You are one of the most patient people I have met. Even though it took months for the return package (ultimately, it was not sent back to us and we can only assume it was lost during transit), you were very patient and kind in your email to us. If I could give you a rating as a customer, I would definitely give you 5 stars in return.
I deeply appreciate your kind words and I hope everything will go smoothly with the resend we will be shipping out shortly.
Cheers!
The quality of the shirts and other…
The quality of the shirts and other stuff from saiyan is truly amazing, I had a shirt and jacket for more than 2 years now. The color of the shirt and design is the same as the day I first got it. The designs really stands out that no matter where I go, I still get compliments from people. I just tell to google saiyan stuff.
11 ottobre 2021
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Risposta di Saiyan Stuff
Hi Arman!
Thank you so much for patronizing our products. I assure you, the products you will receive from your recent purchase will be of better quality than the ones from two years ago. Please stay tuned to our store for new products that might interest you. Also, don't forget to check your email as we send discount codes every now and then.
Cheers!
Loving my new shirt!
Loving my new shirt!! <3 The order process is super easy and fast. Will definitely order again.
6 ottobre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Keziah!
Thank you so much for the awesome review! Please stay tuned to our store for new products that might interest you. Also, don't forget to check your email as we send discount codes every now and then.
Cheers!
To long for delivery
Orders taken well over a month and still haven't arrived, by the time it comes it will be to small for my 3 month old. Shirts I ordered for myself arrived but where wrong ones which they resent and arrived..... thanks for reply but biggest concern was baby outfit that has never arrived and is past delivery date specified. It will be to small once it arrives now. Resent shirt has come and review amended, still no baby onesie
5 ottobre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Chris!
First and foremost, we apologize for the inconvenience we have caused you. I completely understand where you're coming from and we appreciate your review so that we can improve ourselves.
Regarding the shirt, it was indeed our mistake after reviewing the incident report and we issued a resend with the correct design. I'm sorry if it did not arrive early as you expected but the delivery timeframe we have is only an estimation. It all depends on the local post office's operations. Moving forward, I have already notified you last week via email regarding the tracking number of your resend. I hope the package gets delivered to you asap.
Again, our sincerest apologies and thank you for your honest feedback.
Cheers!
If I could I would give 10 stars
If I could I would give 10 stars, bought a desk lamp for my son the quality is amazing.
Needed a replacement light as my son broke it the team went over and beyond to get me another one. Will definitely use again
29 settembre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Joseph!
Thank you for the amazing review! Your kind words made our day. The customer service team will definitely do all they can to help out. Please do not hesitate to contact us again if you have more concerns.
Looking forward to your next purchase!
Cheers!
Great customer service
Great customer service. I had to cancel my order due to unforeseen circumstances. The customer care executive, Mr. Kevin was extremely helpful and offered prompt support. They accepted and processed my cancellation request immediately without any fuss.
22 settembre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Akshit!
We're glad that everything worked out well. It was our pleasure to give you excellent customer service. Please do not hesitate to contact us again if you need further assistance. Thank you so much for the review, we deeply appreciate it!
Cheers!
It was my first time ordering and I…
It was my first time ordering and I totally messed up on my sizing and thank goodness that this company was so communicative and fair with handling my problem and seriously helping me get the right size. Be careful guys make sure you get the right size from Asian to US. Thanks again for the awesome customer service !!!
20 settembre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi David!
Thank you for this awesome review! It was our pleasure to assist you with your concerns. Please do not hesitate to reach out whenever you need assistance.
Have a great day!
Cheers!
Skeptical at first but my product came…
Skeptical at first but my product came out amazing. I’m in the process of ordering more 5 piece wall art canvas designs from them. All concerns I had were answered fairly quickly from their customer service department.
13 settembre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Matt!
Thank you for the awesome feedback. It was our pleasure to cater your custom design requests for the 5 pcs wall art canvas. I'm glad you placed your new order earlier this day. Thank you so much!
Cheers!
All designs are unique and excellent…
All designs are unique and excellent quality! <3
I would love to order again.
10 settembre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Ericson!
Thank for the awesome review! We are pleased to know that you loved our products. Looking forward to your next purchase.
Please feel free to contact us anytime if you need assistance at: https://saiyanstuff.com/get-in-touch/
Cheers!
I give Saiyan Stuff a 5 Star rating
I give Saiyan Stuff a 5 Star rating. All of their designs and product are of great quality I highly recommend this shop.
7 settembre 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Enzy!
We are pleased that you liked our products :)
Looking forward to your next order.
Cheers!
Thanks Saiyan Stuff!
I've had great experience with Saiyan Stuff. Unfortunately some of the adorable outfits I was hoping to get aren't being made anymore, but they were SO communicative with me, giving me other options and explaining prices clearly. Would def recommend buying adorable anime outfits from here!
18 agosto 2021
Non scritta su invito
Risposta di Saiyan Stuff
Hi Joan!
Thank you so much for patronizing our company. We are doing our best to improve the availability of our old products, and at the same time, we add new products as well.
Looking forward to your next order!
Cheers!
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