Sagarinsurances Recensioni 

Had car insurance renewal from existing company, Because their ad targeted 'older people' I decided to try for a quote from Saga - they wanted DOUBLE. Then I went take a look at reviews for Saga. Glad I did and relieved I never used that shabby outfit. They need reporting to Trading Standards and shutting down.

I won’t repeat what all the other reviewers are saying as I’ve spent too much time already trying to get action on a simple claim. I agree with all the other reviewers comments who give them one star, diabolical company. I will be switching insurance companies ASAP and family members will be removing savings. Hope everyone else does the same.

Pathetic phone service - or lack of service....on hold for over 17 minutes before giving up. Premium up by over 40% despite no claims....of course no one to talk to. Taking my business elsewhere.

Tried to negotiate on car insurance quote which had gone up 25% on last year for no reason.
Over 30 mins on hold to a South African call centre.
Very un-interested call handler, unwilling to look at options and generally a very poor experience. Same old blah blah blah excuses about high inflation etc etc. I will be looking to change from Saga car insurance and certainly do not recommend anyone using them.

Website is very restrictive, long call waiting times and then transferred to multiple operators, then cut off!! And not the first time this has happened, took me multiple attempts to change home insurance and same with car insurance. So, I called their complaints department, still in queue waiting, doh! Will not be using again

I thought Saga was supposed to help older people. My 87 year old mum rang me in work to say there was rain coming through the bathroom ceiling from the roof on 12 March. It’s the 29 July and I’ve still not heard anything from them in relation to a claim I made. Absolutely disgraceful company. I also rang the home emergency which you pay extra for, at around 11am on the day and 2 guys finally turned up at 515pm, on their way home, with a sealant gun. I am absolutely appalled at this company, particularly so that I have never made a claim against home insurance and I’m 61. Shame on you Saga!!!!! I wonder will I ever hear from them, I doubt it!!!

I am so frustrated with Saga as I have been trying for 3 days to get my late husbands name removed from my car insurance. I tried ringing and after 30 minutes I gave up. First thing the next day I called again and it took 23 minutes to answer. I was told as it was close to my renewal date I would have to be transferred to someone else. This then rang out for over 20 minutes before I gave up. I then tried to change the policy on line (as they suggested) but after at least 10 attempts I gave up as nothing happened when I agreed to the terms & conditions. I then tired a chat but this didn’t work either. I have also tried complaining but do far no reply has been received not even an acknowledgement. I know I am retired but believe it or not I do not have all day to spend on the phone and internet
To have my records updated.

Difficulties getting to speak to a customer service agent. Automated call asks you to treat their employees with respect and patience when you get through! Service agent was very polite but had to go through set script despite me telling him I was not renewing. My premium went up over £200 despite never having made a claim. I thought Saga were meant to be helping the over 55s, not ripping us off. I have insured elsewhere.

Awful customer service. Very hard to find a phone number, just directing you to website which was temporarily unavailable. Phoned and long wait time, we'll phone you back. Eventually they phoned back but it was house ins dept not car insurance that I needed. Said they'd transfer me, phone silent for 10 mins then I hiung up and redialled. 22 minute wait for the phone to be answered. lady that I eventually spoke to was very helpful but the premium had gone through the roof. Absolutely the worst experience trying to speak to someone, for a company aiming at the older end of the market you would think they would be able to give better service than they do

My mother had contents insurance with Saga, her renewal notice arrived with a near 50% increase in premium and a £30 renewal fee for an auto-renewing policy!? When I checked the rates on Go Compare one of the best alternatives was Saga offering exactly the same policy for 65% less than the renewal quote. When I called they offered to reduce the renewal premium by £40. Money grabbing jokers. Needless to say I moved my mums policy.

I had Saga building insurance for 50 yrs plus for 18 months and when I had an emergency it took 6 days for them to respond to a flood in the house. Aggressive, complacent service. My insurance cover was cut off while I was traveling and the house was not covered for 3 weeks. I have read the other reviews and agree. They lie, lie, and lie. The underwriters are AXA who were in this case incompetent. Their PR is dishonest. I would not touch them with a barge pole. The Regulator should not allow them to provide cover for the public.

Having insured my building with Saga for many years, they have now classed me as 'multi-occupancy' which for one of two self-contrained and owned maisonettes is a non-sense. They blame the underwriter with no explanation. One has to telephone and I was kept waiting for 18 minutes + 12 minutes for her to speak with a manager. The phone lines should have been dedicated for this purpose and not entrusted if to an operatoir who knows very little of the problem. Saga used to be a wonderful company but, since it went public, it is now only inteersted in revenue and not service. I used also to go on holiday with them - no longer!

I tried to submit a building insurance claim, but it was over 14 days before someone - from another company that I had never heard of - contacted me about it. In the meantime I had to carry out the remedial work myself as I couldn't wait for Saga to be bothered to get back to me. Their website is perpetually down; I can access any of my documents. 35 minutes on hold to speak to someone and I gave up in the end. I found a better policy online with Sainsbury which was cheaper and their website actually works.

Hse/Hm Insurance, renewal went from £151 to £331,
Spoke to Jack he could only reduce premium by £30.
Cheapest was Tesco, which included all legal, accidental damage, everything you could possible have. Good old reliable Tesco £201. Payed for the year.
Tesco XXXXX Saga 00000

What possibly can you say about this as an insurance company my god they are absolutely bloody applying we've got a member of staff who claimed is the best, at customer services while being absolutely disgustingly rude but that's where he come out with which were interesting over price and first time I've ever had to make a claim for anything in holiday insurance or out insurance and they were unbelievably difficult to deal with you provide up all the information and I'm not not kidding you might as it to a kindergarten group a kids these people are shocked they are not a clue what they're doing so hope to god anybody who asked to make a claim I really do feel sorry for you it was something as simple as I lost found my god what a challenge that was to get sorted out three weeks later and I finally got paid but just before that they asked me for all the information yet again because they've not looked to and then you've got a second clave and this is because we missed our flight being stopped on the motorway in front of us about broken down car so the motorways at a standstill and we are told by the insurance company we cannot claim because we wasn't in the car what a broke down it doesn't matter that we were at back of the car what broke down that doesn't matter and even staff accepted that there was no possible way around it they still refuse to pay out because I wasn't in the car broke down, so please please be careful when looking at an insurance company cost these are absolutely bloody shocking they have got no concept of accountability or to use any common sense whatsoever it probably took about 30 calls to sort out the phone incident and probably the same again with the claim for the holiday to Prague for my 50th birthday out the hell he went to do anything on the motorway whilst up in traffic is absolutely beyond me and beyond everyone else and we haven't tap them to the financial conduct authority I'm sure they could have good laugh at this one

“Horrible intimidating home insurance issue, Premium increased by 50%, couldn’t get hold of them on phone to discuss. Sent e mail, no reply. Cancelled direct debit. Saga think it’s then okay for them to start a new policy , with no mandate and charge for it, Having the worst time getting the invoice cancelled as I insured elsewhere. Complaints department didn’t reply in time scale, and they claim they called and i hung up, utter disgraceful treatment for an anxious pensioner, over £89, which I will never pay. emails one reply to, just go to the bottom of the queue, pathetic

I had my house (buildings and contents) insured with Saga, and in December 2022 a pipe sprang a leak while we were away. There was a lot of water damage to carpets and decor, and I got on to Saga straight away. The next six months were a nightmare of trying to deal with subcontractors (Saga do nothing except pass you on) who didn't answer the phone, didn't answer emails, didn't return calls, didn't communicate with each other - I had to do all the chasing, nobody else seemed to care much and, long story short, it took six months for the restorations to be finished, and I have a list of ten different companies' phone numbers which I, personally, had to deal with. Inefficiency of the highest order. And when I got my renewal quote four weeks ago the premium had gone up from £230 to over £1100! Unbelievable. I rang and cancelled, they didn't put up much of a fight - didn't even want to know why I was cancelling. My new quote (with Sky) is just over £300.

If I could give this company 0 stars I would, during the first week of my claim they lost my car!!! Yes lost my car! Gross incompetence my stress levels are through the roof and do they give a jot! No!

Avoid this company, customer service is non existent.
Also, they do not pick up calls.
They rarely respond to emails even when I contacted them regarding home insurace for my mother who has dementia. I was hoping to continue the home insurace for my mother with Saga, but this company have not been bothered to reply to emails.
I called Customer Servces on 13th October and the lady I spoke with was really decent and she did her best to sort this out. Unfortumately she could not get a manager to speak with me about continuing home insurance.

I was so annoyed disappointed.
Save yourself the bother and avoid this horrible company.

If I could give no stars I would. Dreadful company to deal with. I am moving house and tried to advise them of my new details. I had already paid for a year in advance now they have cooked up some reason why my existing policy has to be cancelled and I must take out a new policy, of course , for more money and then WAIT FOR A REFUND in their time. I will never renew with them again but as I paid for a year they now have me captive until the end of my contract. DREADFUL DREADFUL company.