Brains Brewery Recensioni 

299
TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Delicious Welsh beer from Brain's Brewery, delivered speedily and intact to an address in north London. Bought enough boxes to get the free delivery. Will have no problem finishing them before the exp... Leggi di più

Valutata 5 stelle su 5

Gives me the chance to enjoy my favourite beer the Rev James without having to go to Wales!

Valutata 5 stelle su 5

As an Exile it’s been a long, long wait to see Brains Beer available for online order and nationwide delivery. Other breweries seem to have managed this successfully and it was puzzling Brains hadn’t... Leggi di più

Valutata 5 stelle su 5

Always a pleasure to deal with. I have shopped here on numerous occasions, and every time the dispatch has been fast and efficient, matched only by a most reliable delivery service. Happy to offer Bra... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Birrificio

Scritti dall'azienda

Brains is a regional brewery founded in 1882 in Cardiff, Wales, by Samuel Arthur Brain. Our beers are expertly brewed at the Dragon Brewery, a cutting-edge facility located in the heart of the nation's capital. We combine traditional brewing techniques with modern innovation to create a range of beers that are spot-on.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

299 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(299)

142 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent low alcoholic beer

Excellent low alcoholic beer. Best I've tasted for a long time. Will be ordering another case and drinking it when I come to Cardiff for Wales v South Africa in November. Hopefully it will be available at the Daffodil?

7 agosto 2025
Valutata 1 stelle su 5

Beware of the subscriptions!

In error I purchased, what was intended to be, a one off birthday gift as a monthly subscription.

I realised when I was billed the next month — by which point it was too late to cancel and I was alerted that my order was out for delivery.

There was nowhere on the website to update the order and cancel, so I emailed customer services immediately to cancel the subscription — no response.

Follow up with a phone call, the person confirms they’ve seen my email and the subscription will be cancelled. I follow up again with an email asking them to confirm this in writing, no reply. A further two emails, no reply. So now I’m waiting to see whether the same will happen this month as the only assurance I have is one conversation.

Generally, I think the entire experience was misleading. Usually with monthly subscription services you receive an email a few days in advance informing you that it’s set to renew, which Brains didn’t do. Additionally, I don’t know how I signed up for a subscription in the first place and think it must’ve been misleading. Finally, to keep ignoring a customer’s emails and not take two minutes to just confirm that it’s been actioned is beyond me — why? Terrible experience.

14 luglio 2025
Logo di Brains Brewery

Risposta di Brains Brewery

Thank you for your feedback, we're genuinely sorry for the confusion and frustration caused by your recent experience.

While the subscription option is selected on the product page, we appreciate that it may not have been clear enough when purchasing a one-off gift. We're currently reviewing how this is presented to help prevent future misunderstandings.

We also want to let you know that we’ve now added the ability to notify customers 3 days before their subscription renews. We agree this is an important step to give customers more visibility and control.

We’re sorry again for the delay in responding to your email, that’s not the level of service we aim to deliver. Your subscription has been cancelled and no further charges will be made.

Thank you for bringing this to our attention.
The Brains Brewery Team

Valutata 5 stelle su 5

Dream Come True to Acquire!

Easy to contact, and they happily accommodated my rushed order since I was only visiting the country briefly. Suffice it to say, they fulfilled my neighbor’s 10-year pursuit of acquiring Brain’s Beer (it’s also his last name!).

22 luglio 2025
Logo di Brains Brewery

Risposta di Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valutata 5 stelle su 5

Great beer

Great beer.
Great pubs
Great products

21 luglio 2025
Logo di Brains Brewery

Risposta di Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valutata 5 stelle su 5

Happy customer …

Delivery was very quick and bottles packed very well .
Website is easy to navigate.
Purchase of beer was a gift for family member and they were very pleased with gift .I will definitely be ordering again .

21 luglio 2025
Logo di Brains Brewery

Risposta di Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valutata 5 stelle su 5

Great quality t-shirt

Great quality t-shirt. Good quality embroidery.
And fantastic beer

14 luglio 2025
Logo di Brains Brewery

Risposta di Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valutata 5 stelle su 5

Brains dark

My brother was stationed at RAF st athan and loved the brains dark as he retired this year I decided to get him some. It was delivered on time for his retirement, he was delighted I can't thank you enough.

30 giugno 2025
Logo di Brains Brewery

Risposta di Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valutata 5 stelle su 5

Arrived very quickly

Arrived very quickly. Great selection of beers

20 giugno 2025
Logo di Brains Brewery

Risposta di Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valutata 4 stelle su 5

Love the beer but had few problems with…

Love the beer but had few problems with payment when credit card expired. Difficulty in updating Credit Card expiry date resulting missing one monthly consignment in needing to cancel and set up a new subscription! Shame.
Distraught husband 😬

17 giugno 2025
Logo di Brains Brewery

Risposta di Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valutata 4 stelle su 5

The beer is great but delivery is not so good

The beer is great, rich and full of flavour.
Parcel Force delivery isn’t so good, as they don’t have the facility to give delivery instructions, and their tracking system is not good. We had to wait for a second delivery attempt attempt before receiving the beer.

29 maggio 2025
Logo di Brains Brewery

Risposta di Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più