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Valutata 1 stelle su 5

COMPLETE SCAM! I do not recommend Ruby Love! While their products may be good, their customer support is terrible. I recently made a purchase. When I received the shipping confirmation email, I realiz... Leggi di più

Valutata 5 stelle su 5

Got these for my daughters as they turn into young women. Absolutely love how comfident they feel about their period, knowing they won't have embarrassing episodes at school or during sports. We als... Leggi di più

Valutata 1 stelle su 5

I ordered 2 sets of 5 panties internationally - order placed end of July, and only 1 set arrived mid September. Asked for a refund of half the order that was not delivered. The half delivered did no... Leggi di più

Valutata 1 stelle su 5

Absolutely terrible! Placed an order this morning bc I had a $70 credit ( for unsatisfactory products I ordered last Christmas so this was a store credit) the promo code spot to enter gc never appear... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli da toeletta
  2. anche in
  3. Negozio di abbigliamento giovanile
  4. Negozio di biancheria intima
  5. Negozio di costumi da bagno

Informazioni fornite da varie fonti esterne

Ruby Love's period underwear, swimwear, sleepwear, and activewear offers built-in leak-proof all day period protection that actually works. No tampon required. Ruby love is for women, teens, and tween. Website: www.rubylove.com Customer Service: 1-516-654-2020 Live agents: Monday thru Friday 9am to 5pm EST (downtime is 12:30-1:30)


Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

6K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,6

Tutte le recensioni

(6385)

10 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

I really love the product for my tween…

I really love the product for my tween daughter. I used other similar companies and they were not as successful preventing linkage while swimming. I have told all our friends to use this product. My only feedback is the return policy. I ordered two separate sizes to see what would fit best and was only allowed a credit rather than a full return which I did not need.

2 agosto 2023
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Risposta di Ruby Love

Stephanie,

Thanks for your review.

We are delighted that your daughter appreciates Ruby Love's swimwear! Our period swimwear technology was made specifically for water activity. We are the original makers and the only in-market company with a product that has a water activity technology which does not swell in water. Our swimwear is water resistant for up to 50 meters and only our period swimwear can be used in water.

Thanks for your purchase and we appreciate your business!

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 5 stelle su 5

Very happy with swim line

Very happy with swim line. Now I can swim with my period.

7 agosto 2023
Non scritta su invito
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Risposta di Ruby Love

Diane,

Thanks for your review.

We are delighted that you appreciate Ruby Love's swimwear! Our period swimwear technology was made specifically for water activity. We are the original makers and the only in-market company with a product that has a water activity technology which does not swell in water. Our swimwear is water resistant for up to 50 meters and only our period swimwear can be used in water.

Thanks for your purchase and we appreciate your business!

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 4 stelle su 5

Great option for girls!

The swimsuits allow my 10 year old daughter to be able to go swimming while on her period. My daughter is petite so the swimsuit is just a little baggy in the crotch (because there is room to insert the reusable pad). It is also low cut in the chest. She wears a swim shirt over the swimsuit and it works great. At first I was concerned how low cut it is, I couldn't return the swimsuit, and I wasn't sure how to alter the suit. Wearing a swim shirt over it is perfect. My daughter is very comfortable with the swimsuit while wearing the swim shirt over it. I would like to purchase just the swim bottoms next time and see how that works out.

26 giugno 2023
Non scritta su invito
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Risposta di Ruby Love

Heather,

Thank you for your review.

We are so glad that your daughters are enjoying Ruby Love's products. We encourage everyone to demystify period taboos so girls can feel confident to #DoAnything any day of their period.

We appreciate your business. Let us know if we can be of further assistance.

Please reach out to us anytime on Support@RubyLove.com. If the items are have not been worn, washed or used, we can exchange them.

We appreciate your business and thank you for shopping with Ruby Love.

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 5 stelle su 5

Great Products

The products are great and easy to order. Thank you for having great sales as well!

6 agosto 2023
Non scritta su invito
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Risposta di Ruby Love

Bubble,

Thank you for your review.

We are delighted that you are enjoying our product and that you appreciate the quality and price.

Reach out to us anytime if you have any questions.

We appreciate your business and thank you for shopping with Ruby Love.

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 5 stelle su 5

Congratulations

The Company is really keeping in touch with its members.Its really wonderful since it's promoting teamwork

4 agosto 2023
Non scritta su invito
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Risposta di Ruby Love

Martin,

Thanks for your review.

Providing our Customers with a positive experience is at the center of all that we do.

Reach out to us anytime if you have any questions.

We appreciate your business and thank you for shopping with Ruby Love.

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 1 stelle su 5

I already sent an email about how…

I already sent an email about how annoyed I am with your company. I was entering a coupon code that was sent to me via text from your company. Instead of applying the coupon code it just submitted the order. I called immediately after to cancel only to find out there isn’t a cancellation policy. She couldn’t even give me the 40% off from the coupon that i received. I clicked apply like to apply the coupon NOT submit the order. I would rate 0 stars but it’s not an option. I Will be returning the product as soon as it comes in. That’s no way to conduct business.

2 agosto 2023
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Risposta di Ruby Love

Lindsay,

Thanks for your review.

We are disappointed that your experience was not optimal. However, please feel free to reach out to us on Resolution@RubyLove.com for further remedy.

We appreciate your business and thank you for shopping with Ruby Love.

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 1 stelle su 5

HORRIBLE experience

HORRIBLE experience! I received half of my order. Only the top to a bathing suit for my daughter. It arrived several days late. We didn’t have it in time to take it on our trip. the top was much smaller than expected and we never got the bottom. Customer Service has not gotten back to me & we are approaching the 30 day return mark! The phone lines are constantly busy so I am forced to leave a voicemail that never gets returned as well as emails that do not get returned. Only want to do is cancel and return the order and get my money back at this point.

2 luglio 2023
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Risposta di Ruby Love

Mahrissa,

Thank you for your review.

We apologize that you were unable to satisfactorily connect with us. We are very eager to help you with your concern. Please reach out to us on Resolution@RubyLove.com.

We appreciate your business and thank you for shopping with Ruby Love.

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 4 stelle su 5

My tween daughter absolutely loves…

My tween daughter absolutely loves these suits. She has 3 and they have given her the opportunity to swim worry free this summer. I have a 1 piece and 3 bottoms. These swim suits need additional lining! There is of course plenty of lining in the built in pad and 1 layer of bra shelf. But there is no lining in the body of the bathing suit; it is 1 thin layer between my skin and the air. That is really not enough considering the cost of these suits.

2 luglio 2023
Valutata 5 stelle su 5

These undies are magic

These undies are magic! I am 48 years old and for the first time I do not dread my period. They made me feel good about myself. No bulky-yucky pads to deal with. These undies make me feel as if my "period week" is just another normal day. Just placed my 2nd order today for myself and my daughter.

19 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Honestly I was super skeptical about…

Honestly I was super skeptical about these. They were a size smaller than I would have liked but the product worked great. I didn’t really have talk customer service so I don’t know how there skills are..

13 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Huge disappointment, major design flaws

I recently ordered several pairs of Ruby (kicking myself for that) and unfortunately they are a disappointment for a couple of reasons:

1) The gusset is bizarrely small and placed too far back to catch all of my bleed, so that I am bleeding through the spandex fabric. This design flaw is shocking and so easily preventable with just a few more inches of coverage, like Ruby's competitors (I own pairs from at least 3 other brands, all of which have significantly larger gussets).

2) The gusset is not nearly as absorbent as advertised. Consequently, even though much of my bleed is falling outside the gusset, I am still bleeding through the gusset.

I realize all bodies are different, but I hope Ruby resists the urge to dismiss my feedback as an outlier. These are obvious and easily fixed design flaws.
For context, when I say my flow is medium, I mean that on my heaviest days I use a regular tampon that I change every 8 hrs or so. And as far as I know, the location and size of my vagina/labia/etc. are unremarkable.

I sincerely hope Ruby improves this product. There aren't a lot of plus size options, let alone cute or comfortable ones, which is another reason why this was so deeply disappointing.

18 luglio 2023
Non scritta su invito
Logo di Ruby Love

Risposta di Ruby Love

Erica,

Thanks for your review.

We are disappointed that your experience was not optimal. However, please feel free to reach out to us on Resolution@RubyLove.com for further remedy.

We appreciate your business and thank you for shopping with Ruby Love.

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 1 stelle su 5

Ordered a pack of four pairs of undies…

Ordered a pack of four pairs of undies for my young and very petite daughter, of which only one was the correct size, and the three others significantly larger, (4-6cm difference). The underwear is expensive in the first place, and with added shipping cost and customs I have spent almost $100 for receiving one pair that my daughter can wear- the other three are falling off her. I have repeatedly sent e-mails to the customer service, receiving nothing but the automatic acknowledgment of reception of e-mail. It has now passed more than a month, and there is not a word. It is quite disappointing given the price, but also because the underwear is nice in itself, much less bulky than other period underwear, and the design is cute- however, the sizing is so odd that they fit me, her mother, a medium size, better- and that was not the intention.

19 giugno 2023
Non scritta su invito
Logo di Ruby Love

Risposta di Ruby Love

Liv,

Thanks for your review. We are disappointed that your experience was not optimal. However, please feel free to reach out to us on Resolution@RubyLove.com for further remedy.

We appreciate your business and thank you for shopping with Ruby Love.

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 2 stelle su 5

I received a couple of products from…

I received a couple of products from them, no problem. when you are used to Amazon Prime, it's a bit of a wait to get the things, but fine. But then I received an item that was too small. I set up an exchange on June 13th, it's now July 13th and no fulfillment. I have reached out 2x in the past 3 days with no response. By the time I get the bathing suit, summer will be over and it will again be too small for my growing daughter.

14 luglio 2023
Non scritta su invito
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Risposta di Ruby Love

Erika,

Thanks for your review.

We are disappointed that your experience was not optimal. However, please feel free to reach out to us on Resolution@RubyLove.com for further remedy.

We appreciate your business and thank you for shopping with Ruby Love.

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 1 stelle su 5

Goods ordered were not delivered and no…

Goods ordered were not delivered and no reply on what is heppening for 2 month already. The worst online shopping experience

1 maggio 2023
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Risposta di Ruby Love

Elena,

Thanks for your review.

We are disappointed that your experience was not optimal. However, please feel free to reach out to us on Resolution@RubyLove.com for further remedy.

We appreciate your business and thank you for shopping with Ruby Love.

Regards,
Ruby Love Customer Experience Team
❤️ HAVE THE TIME OF YOUR MONTH! ❤️

Valutata 1 stelle su 5

No return policy

I wish the non-return policy was more clearly stated for all customers. We did not experience a sizing issue because we didn't even get that far. There is a large mesh pocket on the surface of these undies. If you or your child has a sensory issue - these will be very uncomfortable for you. I do not recommend them and the fact that there is not a return policy accordingly is frustrating. There needs to be exceptions to this policy for disabled people.

10 luglio 2023
Non scritta su invito

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