rtwskin - Tunbridge Wells Recensioni 

109
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Dr Fatima did fantastic work on my nose,it’s back to normal size now after years of being bulbous thanks to Laser surgery and her skill using it.She is so kind and caring,I can’t thank her enough fo... Leggi di più

Valutata 5 stelle su 5

Had a lovely experience at rtwskin, Tunbridge Wells. I had my first Botox treatment for my frown lines with Dr Nina -- just over a week ago, and I have to say I'm really pleased with the results.... Leggi di più

Valutata 5 stelle su 5

I had a PRX-T33 peel and Botox with Dr Nina, and I’m so pleased with the results. She is professional, knowledgeable and made me feel completely at ease throughout the whole experience. The results... Leggi di più

Valutata 5 stelle su 5

Dr Nina is the only person I trust for aesthetic treatments. I wanted a little filler and some Botox pre my daughters wedding. I had similar approx 5 years previous here. Always a natural enhanced loo... Leggi di più

Dettagli dell'azienda

  1. Clinica per la cura della pelle
  2. Servizio di epilazione permanente mediante elettrolisi
  3. Servizio di depilazione laser
  4. Servizio di rimozione di tatuaggi

Informazioni su rtwskin - Tunbridge Wells

Informazioni fornite da varie fonti esterne

rtwskin is a leading skin and laser clinic with a fresh approach. We call it ‘the whole face approach’ and we promise you fresh thinking, real results and a natural look.

One of Europe’s largest laser and skin clinics, our doctors are experienced medical professionals who enjoy long-lasting relationships with clients who've come to trust rtwskin for life-changing results. We use state of the art technology to bring you the latest non-invasive techniques. Times change, and we can all benefit from the new era of treatment, and look better longer. So, come in for a chat. We’d like to take the time to talk you through our theory of ageing and why it’s important to consider the whole of your face, who you are and what you want. You can relax because at rtwskin we only use treatments that, we believe, work. We want you to remain true to who you are, to look good, feel renewed and ready to face your bright and beautiful future.

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

109 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(109)

9 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Amazed and delighted with my treatment

This was my first treatment visit at rtw clinic and I am so pleased with the result of the silhouette procedure. My friends have noticed and complimented me. Very professional and friendly consultants and excellent skin advice. This has made me feel great and has increased my self confidence, thank you so much! I will be returning to further enhance the condition of my skin to keep the years at bay!

26 febbraio 2016
Non scritta su invito
Valutata 4 stelle su 5

Always very friendly and great treatments

I have been using RTW for over a year for different treatments. I always think a good way to judge is if you would recommend it, and I would. The staff are really lovely and you can always get good offers if you buy courses. I am a regular customer and always will be.

25 gennaio 2016
Non scritta su invito
Valutata 5 stelle su 5

So pleased I found you

My query was 'health' rather than 'beauty' related. In the space of 3 weeks I've been diagnosed, treated and today given a clean bill of health. Dr Nicola was available to me 24 hrs a day in the first anxious week and, indeed, ongoing had I needed it. Dr Fatima was back up at the clinic. There is some way to go before healing is complete but I've come away with medication, at no extra cost, to take me through to Summer. A big thank you to everyone - including the lovely smiles at Reception.

19 dicembre 2015
Non scritta su invito
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Risposta di rtwskin - Tunbridge Wells

Hi Maggie, What a great review, thank you so much. We know you have choices so it is our pleasure to go the extra mile. So glad you will perhaps now have a better Christmas.

Hope its a Happy and Healthy one.

Valutata 4 stelle su 5

Great clinic with great staff...but watch out for the product sell!

This is really good clinic, one of the best I've been too. The staff are knowledgable and patient, and won't rush you into treatment.

When the nurse/practitioner was uncertain about something, she consulted with a doctor who provided expert advice. This is important, since non-doctors should not make certain decisions so it is good to see someone not trying to be a "know it all" with something so important like medications and surgery!

I will be coming back repeatedly based on my initial experiences.

HOWEVER, I have one niggle. The prices for the treatment are very reasonable. But I suspect that a large part of this clinic's income stream come from pushing very expensive Obagi/ZO products.

And I felt a bit deceived when I first went there and they said I really need to start washing with a certain product that had "salicylic acid" to renew my skin. I asked if this is something I can buy elsewhere, and they told me "no", it's only by prescription. So I got suckered into spending over £60 for two bottles of this stuff. It turns out that 2% salicin acid is NOT only by prescription, you can get the same active ingredient for under a fiver at Boots!

I assume what they mean by "you can't get this elsewhere" means they are an approved distributer of this company and you're not going to find this specific brand at the chemist.

Anyway then after a procedure, I was pressured with a sales pitch to buy some retinol cream for £100 a tube, LOL. I again asked, is this medicine something I can get on the NHS? No they said, I would have to get a private prescription then go through a whole bunch of hoops to buy the stuff elsewhere. Not sure what she was on about.

Keeping in my mind the experience with the facial washes (which by the way, were available online significantly cheaper than what they charge), I politely declined then went home to do my research.

Turns out that the active ingredient in this stuff is retinol, which is a weaker version of what you can get with prescription retinoids. Furthermore, you can get retinol at various strengths (1%-2.5%) in many high quality products all over the place, for about £25 for the same amount you'd get in this high priced tube.

I can't understand how the specific product they push which is up to quadruple the price for the same active ingredient is that much better. I felt pretty deceived by both of these experiences, as you're led to believe you can only get products with these benefits from this clinic. And if you were to use these products as often as you're supposed to, you'd easily be spending £500 a year on them, when you can buy the same thing for a fraction of that.

So in short, fantastic treatment and competent staff that carry out treatments. But be prepared for the hard sell for overpriced creams and ointments after your procedure, as it's pitched when you're already really in a mind state that you need to do everything possible to save your skin.

12 dicembre 2015
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Risposta di rtwskin - Tunbridge Wells

Hi Joanna, Wow what a review, thank you. You have clearly done a lot of research but I can tell you so have we. We have tried many, many products over the ten years we have been in business and we make no apologies for stocking the Obagi and ZO ranges. They are both from the same doctor Zein Obagi, try as we might, we have not found anything to compare.

They are expensive, but we believe in them and they have never let us down. Product sales are not a big item for us, less than 10% of our turnover but a very important one. Many procedures do so much better when the skin is properly prepared beforehand and then properly cared for after with products that deliver.

Just as an example of how our staff feel about the range I looked at what they have purchased for themselves and their families over the last year. Aksana our most experience nurse has purchased no less than 50 items. She does get a modest staff discount but I think this says something.

If you would like to take this conversation further you are more than welcome to visit the clinic and discuss the ranges with her or any of our doctors at some time. We welcome informed challenges to what we do and I would hope we never hard sell anything.

I hope you have a very Happy Christmas and thanks again for taking the time to write the review.

John

Valutata 5 stelle su 5

Excellent Clinic

I chose rtwskin because they provide access to specialist doctors on a self referral basis which greatly reduced the waiting time to see a consultant dermatologist.
Dr Meschino and Dr Ahmed are evidently highly skilled in their work but equally important to me is their genuine warmth, caring manner and willingness to listen to my concerns.
I frequently had the opportunity to discuss my diagnosis and treatment plan along with issues relating to potential risks or side effects, (which fortunately I didn't experience).
Having received prescription medication and laser treatments over a nine month period I am extremely pleased with the outcome and would certainly recommend the expertise of this clinic.

7 dicembre 2015
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Risposta di rtwskin - Tunbridge Wells

Dear Charles,

Thank you for your very detailed review. I am glad that your treatment plan has been effective and that our Dermatology team were able to help you.

We wish you a very Happy Christmas.

John & Nina Sheffield

Valutata 5 stelle su 5

firstclass service

I visited rtwskin to have my Xanthelasma [fat deposits around eyes caused by high cholesterol] removed. I was nervous but the staff made feel at ease and where very friendly professional and informative. I was informed of all the treatments available. I chose to have them removed by laser treatment. It was completely painless and the results are absolutely fantastic and I can honestly say that I cannot be happier with the treatment I have received.

8 novembre 2015
Non scritta su invito
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Risposta di rtwskin - Tunbridge Wells

Dear Lynn, Thank you for your review. We always try to do our best.

I am glad you are happy with your result and service.

John

Valutata 5 stelle su 5

An excellent service provided by caring professionals

I have been fortunate enough to be treated by Dr Fatima. She explained things clearly and I felt well placed to make an informed decision about my treatment. During the treatment process she checked my wellbeing ensuring that it was a good experience for me. The clinic itself is a very pleasant environment.

10 ottobre 2015
Non scritta su invito
Valutata 1 stelle su 5

Terrible and untrustworthy. I was mis-sold

I attended the RTW Skin to have one mole removed. I was advised by a doctor at the clinic to undergo expensive and painful surgery to remove several moles. It turned out that that this was not necessary from a medical perspective, so I am over £1200 worse off after paying for unnecessary surgery.

A very bad experience. I thought I could trust the doctor and take medical advice but it turned out that I was mis-sold unnecessary and expensive cosmetic surgery. I have made a complaint to the General Medical Council.

24 settembre 2015
Non scritta su invito
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Risposta di rtwskin - Tunbridge Wells

We could have deleted this review but as we wish to be totally transparent, we chose not too. Please see our comments and the redacted Adjudicators final report below.

It’s very disappointing when a poor review is posted. This is the first time it has happened to us and we strongly refute the comments made here. We cannot comment due to restrictions placed upon us by our professional ethics and Data Protection restrictions. We have placed the matter with our adjudicators and although we will never disclose patient information we will publish their findings.


Adjudicators final report summary.


Dear ********

Thank you for your further feedback on our report regarding your complaint. We have requested further information from rtwskin which they have supplied.

We understand that all your pigmented moles were examined with the dermascope and seven were scanned with the molemate device. It would not be necessary to investigate non pigmented moles. This provided an appropriate investigation and diagnosis and determined that all of your moles were benign. We are satisfied you were not advised to the contrary.

We are satisfied the treatment was conducted properly and that in doing so, it is important not to go deeper than necessary and sometimes follow up treatment is required. This information was provided as part of the consent and supporting information.

We are also satisfied that you consented to removal of all 10 moles. Had the doctor removed moles without your consent, or gained your consent by telling you, untruthfully, that the moles were suspicious, then this would constitute assault and be a matter for the police. We would not suggest, in your case, that you take this complaint to the police as rtwskin have provided evidence of consent.

As part of Save Face Standards your complaint will be logged and if rtwskin can take any part of your experience to reflect and examine how they might improve, either their service or the information they provide, be assured this reflection will form part of appraisal and audit.

We hope our investigation will go some way to reassure you that you were provided with a safe, appropriate and professional service, and that though you clearly regret having your moles removed and the cost you bore, we find no evidence that you were miss-sold this treatment, or were treated without your consent, or that your moles were not treated properly. The evidence is to the contrary.

I feel we have now investigated all the objective details of your complaint and will consider this our final report on this case.

Valutata 5 stelle su 5

Miracle performers on filler errors by other drs

I came all the way from Essex to Dr Nina and Dr Fatima, after a dr in Harley Street had literally ruined my face with bad placement of a filler called Uma Jeunesse, I visited 5 different drs in Harley St who were not comfortable injecting such high concentrations of hyalase to dissolve this filler and told me it was scar tissue, but Dr Nina and Dr Fatima have performed a miracle, after 4 treatment, 90% has gone after 2 years of hell! Amazing! Forge Harley Street I completely trust RTW as they're not about the profit, but the results themselves.

28 agosto 2015
Non scritta su invito
Valutata 5 stelle su 5

Superb.............

I have used Aksana at rtw-Skin, twice for laser mole removal and its been brilliant both times! As a man, I felt awkward approaching the perceived area of skin maintenance and ant aging treatment, but from enquiry to treatment the team at Cobden House Medical Centre could not have doen more to reassure me and put me at ease. Aksana, is professional, confident, competent and reassuring and I walked away each time feeling better about myself. The treatment was fast, pain free, healed quickly, cost effective and worked wonders! I had consider private hospital surgery but was "dragging my heals" as they said they would cut to remove the mole which would leave a scar, and then I discovered RTW skin, who made the treatment simple with no visible scarring or blemish - brilliant! Highly recommended.

18 maggio 2015
Non scritta su invito
Valutata 5 stelle su 5

Most trustworthy and friendly clinic.

I've had "beauty" treatments since I hit 40 and tried various places. Once I discovered RTW Skin, about 10 years ago, I haven't been anywhere else. You are never pushed to try new treatments but are given honest replies to any queries you have. They also go for the natural look so people just tell you that you look well not "What on earth have you done to your face!". Aksana is very kind and gentle and easy to talk to. (They also have very good offers sometimes and a membership that gives you 20% off).
Jenny T

16 maggio 2015
Non scritta su invito
Valutata 5 stelle su 5

Fantastic

Having visited RTWSkin around 5 times for 2 different treatments, I can highly recommend them. Aksana (who did my treatments) was fantastic with answering any questions I had and explaining the treatments, as well as providing any after care advice. She was also really friendly so instantly made me feel relaxed when I was initially a bit nervous before treatment.
The appointment times were all convenient for me and having completed the relevant forms before hand about medical history, you instantly felt assured that made right decision about visiting.
I will definitely be back as have always been given great care and been well looked after. The prices of treatments were also competitive as had compared against other places before choosing RTWSkin - definitely best decision I made as was so pleased with the results of my two treatments.

15 maggio 2015
Non scritta su invito
Valutata 5 stelle su 5

Professional and VIP service

I have been RTWSkin in the past, loved it then too. I researched other places and tried them out, however I am back to where I began. The reason for this is because the quality is apparent, the staff are professionals and they know what they are doing. I feel safe when I put myself in the capable hands. I know I will never go elsewhere.

4 marzo 2015
Non scritta su invito
Valutata 5 stelle su 5

The Best Clinic Ever

Having been a client of RTW Skin for over 8 years now, I was asked if I wanted to review their treatments and I am delighted to do so! I have never had a bad result from them, in fact I have aged (beautifully) with this little gem of a clinic, based in the beautiful Royal Tunbridge Wells. Worth travelling for... they provide what you need to keep you feeling and looking AMAZING! TIP: Try their new treatment... Silhouette Soft Thread Lift. WOW.

2 febbraio 2015
Non scritta su invito
Valutata 5 stelle su 5

Looking younger!

This is a lovely clinic with excellent staff and a professional service. Here you will find highly trained staff who know how to get the best as well as longer lasting and natural looking results. They are artists, not just injectors and that's what makes the crucial difference, that's why they're ahead of the competition. So if you want these treatments done well this is where you go. I've been to other places in the past but this is the best by far.

18 dicembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

All the staff here are excellent. Professional, friendly and extremely knowledgable.
I highly recommend.

14 dicembre 2014
Non scritta su invito
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Risposta di rtwskin - Tunbridge Wells

Dear N,

Thank you for your kind words. We know our clients have a choice and we work very hard to make sure its us.

I hope you have a lovely Christmas and we look forward to serving you in 2015. John & Nina

Valutata 5 stelle su 5

Love it here

Love the staff live the treatments on offer, I used to go to Harley Street for my beauty fixes now I only go here, much better service and value.

11 dicembre 2014
Non scritta su invito
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Risposta di rtwskin - Tunbridge Wells

Dear E,

Thank you for your kind words. We know our clients have a choice and we work very hard to make sure its us.

I hope you have a lovely Christmas and we look forward to serving you in 2015. John & Nina

Valutata 5 stelle su 5

My face looks younger

I have got two sessions of "red carpet" treatment so far, but my skin is glowing already. Two deep wrinkles between my eyebrows have been flattened which I am so pleased with. I still have my third session to attend and I am expecting that another miracle will happen. I hope that my pigment areas around mouth will disappear completely.
The products that I bought are very good and every time I used them, it shows that they works. My skin is toned, smooth and looks healthier.

17 novembre 2014
Non scritta su invito
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Risposta di rtwskin - Tunbridge Wells

Dear Z,

Thank you for your kind words. We know our clients have a choice and we work very hard to make sure its us.

I hope you have a lovely Christmas and we look forward to serving you in 2015. John & Nina

Valutata 5 stelle su 5

Absolutely wonderful

Absolutely wonderful clinic. The staff are friendly and the service is outstanding. The prices are great for the treatment recieved and paitent care is fantastic. Highly recommend to anyone seeking treatment!

17 novembre 2014
Non scritta su invito
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Risposta di rtwskin - Tunbridge Wells

Dear J,

Thank you for your kind words. We know our clients have a choice and we work very hard to make sure its us.

I hope you have a lovely Christmas and we look forward to serving you in 2015. John & Nina

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