So I got sent the wrong item, I was excited to build a new kit, and I got multi cam instead of the coyote brown. But after submitting an email request for customer service John gave me easy to f... Leggi di più

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Fantastic shipping and packing. Great plates and vest. Only thing that might be helpful would be basic instructions for 1st time buyers (side plate placement inside cummerbund, break down of parts o... Leggi di più
I called to make sure they had what I wanted in stock because I have an upcoming pistol course! They returned my call two times to double check on my needs and then also offered to expedite the order.... Leggi di più
As a combat Army veteran we are particular on our gear and its durability. I can say so far the stitching and the overall durability and comfort is there. It arrived fairly quickly, and overall I’m im... Leggi di più
Dettagli dell'azienda
Our mission is yours
Scritti dall'azienda
- Empowering our heroes to Be Fearless.
- RTS Tactical is a proud USA manufacturer committed to protecting those who protect us. When your gear overachieves, so can you. From coast to coast, RTS Tactical stands with thousands of agencies, united in the mission to protect our communities and our country. We live and breathe innovation in body armor and tactical gear. As an ISO 9001 manufacturer with multiple NIJ-certified products and GSA Schedule holder, our 23,000 sq. ft. facility delivers mission-ready protection, from custom-sized armor to military-grade SAPI and rifle plates. Choose RTS Tactical. Feel the difference
Informazioni di contatto
7770 NW 22nd Ave, Miami, FL 33147, 33147, Miami, Stati Uniti
- +1 (786) 796-2759
- info@rtstactical.com
- www.rtstactical.com
Ha risposto al 20% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
So I got sent the wrong item
So I got sent the wrong item, I was excited to build a new kit, and I got multi cam instead of the coyote brown.
But after submitting an email request for customer service John gave me easy to follow instructions to return the product and got me the correct plate carrier at no additional charge. I got it, already have it set up, it’s more comfortable, and the quality is amazing.
I would say my only gripe is that some of their other products don’t have the same color available (mostly just coyote brown) but otherwise if I needed a new carrier I would get RTS again.
They created a fraudulent website to…
They created a fraudulent website to get back 50 bucks that they were to return to me
Perfect for me
Products are very well-made, shipping was fast, everything fits as described. Very happy with my purchase w/ RTS; thank you very much!
Great service
I called to make sure they had what I wanted in stock because I have an upcoming pistol course! They returned my call two times to double check on my needs and then also offered to expedite the order. I’ll shop here in the future.
It took well over a month for the…
It took well over a month for the product got to my doorstep, but the quality is worth waiting for. 5 stars no matter what.
My honest experience…
I wanted to share my honest experience in case it helps someone else make an informed decision.
I was contacted by RTS Tactical after my purchase and asked for feedback on their plate carrier. I responded honestly and let them know I was not impressed with the product and would not purchase from them again based on its functionality and overall quality.
To their credit, they did offer to swap out the plate carrier for a different model. However, they required me to pay $20 for shipping to do so, which I declined—especially considering I was already dissatisfied with the original product.
I then requested to return the item entirely, but was told that because it is considered armor and sold as a kit, they do not accept returns. This was disappointing, as it left me stuck with a product I’m unhappy with and no reasonable resolution.
Key issues:
Product did not meet expectations in terms of function/quality
No full return option offered
Replacement required additional cost to the customer
Customer service policies felt rigid and one-sided
Bottom line:
While they did respond and attempt a partial solution, the lack of a proper return option and requiring additional money to fix a bad experience didn’t sit right with me. I would not purchase from them again.
Very good set of plates
Very good set of plates. Fast shipping, and overall a great buying experience.
Good
Shipping was done in a timely manner. Both pillowcases showed up as well as the item. Only problem is the pillowcases did not fit. Clarification and clarity would have helped in this regard.
Great shopping experience
Great product
Really love the product comfy not too have fits snug but not too snug. Highly recommend.
Benjamin M Julian
Precision Point Armory LLC
Best vest yet
Fast service !!
Thanks again to The company RTS for…
Thanks again to The company RTS for having a great sale on vest and other sales as well. Once I pulled the vest out of the box in knew it would work best for my training at home. Great load bearing vest and comfortable compared to military lbv.
Great service
I received everything I ordered in a timely fashion and it was all of good quality
Not overly happy but not extremely disappointed
I did appreciate the option to pay the balance in four payments. However the product will clearly not ship until all of the money is received. So why offer it? I called to check status and was told the item was not in stock and had to be made. Why offer the item if you don't have it? There are several other manufacturers that have the same quality and the item is in stock and will ship the same day. I'm not happy with my experience and wish I had cancelled the order.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.
