RS Car Sales Cheshire Recensioni 

202
TrustScore 4 su 5

4,0

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This must be on of the best and more straightforward cat buying experiences I've ever had. At firstI went with one of my friends to buy a car for him and as soon as I saw how honest and professional t... Leggi di più

Valutata 5 stelle su 5

Went in RS CAR SALES today to have a sports steering wheel fitted . While there they fitted doing me a service even though I hadn’t booked . Wheel looks fantastic I also had a judder on my car when p... Leggi di più

Valutata 1 stelle su 5

So unprofessional, dishonest, miss-leading and greedy company. Enquired about a car. Was told I can only view it after paying reservation deposit of £250 as it's in a compound, not cle... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The guys at RS car sales made my buying experience seem effortless from the first phone call to the point of collecting my new car , nothing was ever too much to be answered or organised. Then not the... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di auto
  2. Rivenditore di veicoli a motore
  3. Rivenditore di auto usate

Scritti dall'azienda

Prestige & Luxury Car Sales Cheshire


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

202 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(202)

57 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Arrogant and aggressive attitude!

Shabby outfit .Extremely arrogant and aggressive attitude when challenged about the quality of an MOT, of which the paper work was never produced. I was told to leave the ‘office’ and I was pleased to, with my money still in my pocket. If I had read the other Google reviews first I wouldn’t have bothered with them in the first place.

16 maggio 2022
Non scritta su invito
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Risposta di RS Car Sales Cheshire

You seemed enraged when we offered you a drink in the office and you demanded something to eat.
We didn't have any food items available and you kept saying the least we could do was offer some biscuits or cream cakes if you were buying a car.
You got angry and started shouting. You were asked to leave.

Valutata 5 stelle su 5

Amazing company to deal with

Amazing company to deal with, the team at RS Car Sales are very helpful, they will always give their honest opinion and go out of their way to help with any queries, would highly recommend using this company, outstanding service and very professional.

12 maggio 2022
Non scritta su invito
Valutata 1 stelle su 5

Rude owner….

Rude owner….. emailed telling me he’s going out for beers on the refundable deposit I paid as we couldn’t agree on trade in price. Obviously didn’t get brought up with manners……like to call it straight talking on his review responses. He’s an absolute tool. Also threatens people if you read the google reviews

10 febbraio 2022
Non scritta su invito
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Risposta di RS Car Sales Cheshire

Deposits for cars are non refundable.
The reason you left a bad review is you cancelled a deal on a car you had chosen to leave a deposit for.

If deposits are given back then it makes a mockery of the point of leaving them as we could just choose to sell the car elsewhere if a better deal comes along. They are a mutual commitment.

No one is ever happy with that, and rather than chalking it up and taking accountability to what led to that situation they would sooner leave a one star review for a place that has simply kept their word.

Valutata 5 stelle su 5

Bought a BMW 320D M-Sport here…

Bought a BMW 320D M-Sport here recently, fantastic company to deal with, always go the extra mile to ensure all the cars are in A1 condition before handover! Great selection of cars too, I had to check out the G-Wagon when I picked up mine! #One day... Also a very welcome change from the conventional dealership experience as they operate in a no pressure sales environment, no trying to sell unnecessary add-ons etc. Would definitely recommend!

10 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

BMW 335d

BMW 335d
I would like to thank the guys at RS Car sales for a 100% no-hassle sale. I’ve been looking for a car for a while. Late Monday a BMW was posted on their website, with an excellent video presentation. I phoned early Tuesday and spoke with Rory and the deal was done. Considering I’m about a 5 hour drive to Scotland, I mentioned I could fly down to the central belt area, as they offered delivery and better still, no charge for doing so. I met up with Adam at Glasgow airport yesterday, with the car. It was 100% as described, absolutely perfect. Showed me all I needed to know, paired my phone for me, I had an excellent run around in it.

11 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

The customer service was great

The customer service was great, I was looked after from the start and their after sales care was impressive. Would highly recommend them and will be happy to come back for my next purchase. Very happy with my car. Thank you for all your help and assistance.

11 gennaio 2022
Non scritta su invito
Valutata 1 stelle su 5

Terrible and rude

I purchased a car from here in October, a Blue Vauxhall Astra VXR 2014 model to be exact. The very first day of delivery I noticed a horrible noise from the engine. I took the car for a drive and not even 20 minutes later the engine management light came on! During the drive I pulled the driver side visor down and noticed it was completely snapped and stuck on with double sided tape, decided to park up and check the passenger side visor to then be surprised with that one also having the exact same issue.  Some "small" things that are worth mentioning as you expect nothing like such with a car you JUST bought.. the windscreen washer cap was completely missing and I had a persistent number plate light out warning, I was shocked to say the least. I emailed them of the known issues and the reply from them was "We will look on ebay for parts that are a direct fit", keep in mind I did not once get an apology for all of this. I still did not get an update on any of the broken parts despite them saying they would look, nothing from them. The car was taken to a local garage and they ended up having a fair few codes pop up on the computer and were unable to fix the issue, to be specific the one causing the EML. Codes were cleared and the EML came back minutes later, continued by that dreadful noise from the engine. I contacted RS Car Sales and explained to them how unhappy I was and honestly the owner could have cared less, he offered to fix the car only if I would bring the car 250+ miles, absolutely not, drive a faulty car hundreds of miles?! What!? He never offered to get it picked up, not once was he apologetic, he was in denial that he sold me a faulty car and had nothing but this to say "every car that leaves our dealership go through inspections etc" obviously they do not, otherwise I wouldn't have had these issues on the very FIRST day of delivery.. sounds like the staff do not do their Job, or not a good one at that. No amount of proof with the issues from garages would be enough for the owner in accepting fault, 2 garages to be exact. The only reason I bought the car was because of the fact I was told I could take it to any garage to be fixed under warranty aslong as it's no more than £60 an hour labour. I refuse to drive all the way back to them (250+ miles) for it to be repaired at my cost. The owner even told me himself to stop driving the car and make alternative arrangements for work!!He was incredibly rude to me, I noticed others had said the same on their reviews regarding his rudeness. I contacted the finance company to put in a complaint as this experience has been absolutely horrible, best thing I could of done as they did wonders and helped with the situation. Let me tell you the owner of RS Car Sales wasn't happy about the complaint as he made it clear to me on the phone and said to me via email "Get the car delivered back to us and we will provide a refund, let's put an end to this matter" that is after the finance company got in contact with him. I never asked for a refund just wanted the car fixed, but that option is certainly on the table now. The owner wanted me to pay for the car to be delivered all the way back to Chesire and I refused to pay anything, I was sold a faulty car you can come pick it up, I will not be forking out my own money in order for the car to be returned. In the end the finance company agreed that I wasn't being treated fairly at all and offered to get the car returned on their behalf and I will be fully refunded. Terrible dealership that couldn't care less about you as soon as they have the money. Moral of the story positive reviews doesn't always equal good, and will not reflect your own experience, as you can see I made that mistake. Avoid this terrible place.

18 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Outstanding and quick. Really happy with car.

I have had a great experience with RS car sales. I recently got a BMW 435 something I had been wanting for quite a while. The car was delivered to me in Devon. At this point I had sent the full amount of money and then I almost started panicking as they had the car and my money. Should not have worried because it actually arrived at my house which must be 200 miles or so away at 9am the next morning with a really friendly driver called Steve.
I don't often write reviews but felt compelled as they were incredibly straight forward to deal with. I did read all the google reviews before making my purchase which were overall very very good a few not so good here but certainly not my experience.

10 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Rude customer service

It appears I had a lucky escape based on these reviews! I enquired about a car and the supposed owner who took my call just hung up on me after I asked if there was any room on the price. Rude and discourteous, certainly pleased I am not dealing with them.

7 dicembre 2021
Non scritta su invito
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Risposta di RS Car Sales Cheshire

Prices are all fixed repeatedly asking the same question does not change the outcome.

Valutata 5 stelle su 5

The real test of any business is when…

The real test of any business is when things go wrong. I purchased my Range Rover August this year and was over the moon when it arrived. Sadly after only a few weeks there was a small leak from the rear of the car. This turned out to be the rear diff which eventually after a few more weeks needed replacing due to making a loud noise during travel. I contacted Rory and explained and he was quick to reassure me all would be resolved. The car was returned to RS Car Sales and true to his word Rory and his team fixed the rear diff and got my car back to me. Not only did they have the problem remedied, they hand delivered the car back to me.

Please do not hesitate in buying a car from Rory and RS Car Sales. Their service is unrivalled and you will deal with a proper business who care about their reputation and customer satisfaction. 5* service and highly recommend

7 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Owner called me thick worst garage ever

Just tried calling up asking for some help and had the cowboy owner calling me thick multiple time all because I'm waiting for my v5 12 weeks later after taking delivery of my car, with no evidence of change of ownership.

This place is an absolute shambles avoid at all costs!!

6 dicembre 2021
Non scritta su invito
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Risposta di RS Car Sales Cheshire

Despite several attempts to provide an explanation on a matter for you, you simply struggled to comprehend.

It was then broken down into bite sized chunks of info for which you still struggled to understand.

Unable to draw diagrams and pictures due to concerns over your ability to process simple instruction and detail a question was phrased along the lines of did you have any additional needs we could support you with. You didn't understand what we meant and then got offended.

Valutata 5 stelle su 5

Best garage I've bought from

Recently bought my Mercedes from RS Sales and it was a brilliant experience. Rory and the team made buying my new car seamless. I was unsure about buying online without viewing the car, however their reputation gave me the confidence to so and the team even bought my old car and delivered the C Class with no downtime. Excellent service and quality will be using again.

21 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

I know where I'm going for my next car...

Was looking for the right car for a few months and @rscarsales had the one I was after, from the moment I called to reserve the vehicle I had my new car the next day, fantastic speedy service and great friendly guys who helped me fill out any forms I had over email, the new cars fantastic and I would recommend them to anyone looking for a high spec vehicle 10/10

26 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Avoid RS Car Sales

Avoid RS Car Sales, they are nothing but a bunch of kids playing with someone else's money. Really, really bad attitude with you if you have an issue after the sale. Back street junkyard run by a thug scam artist

19 giugno 2021
Non scritta su invito
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Risposta di RS Car Sales Cheshire

Fake review.
RS have been established many years using taking their own risks with their own money and borrowing leading to year on year growth.
Pop in for a cup of tea if you ever like and we can give the guided tour. Don't worry, be happy.

Valutata 5 stelle su 5

Peace of mind

I bought a great car from here and it was delivered to my door free.
A week later one of the brake sensors developed a fault. The sensor was replaced very quickly free of charge. Great service. I would definitely consider buying my next car from here. Special thanks to Tom who couldn’t have done anymore for us.

4 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service from RS

Fantastic service from RS, from my initial phone call to the actual purchase. The vehicle was exactly as described and spotless. The car was delivered for free and was very flexible to suit me. So happy, would totally recommend.

25 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

First class service

Brilliant comms from start to finish. A price was agreed and this wasn’t changed. Adam collected the car and I was kept up to date with his arrival time. He was so professional
Wouldn’t hesitate to recommend them. First class service from start to finish. Payment made within minutes

18 maggio 2021
Non scritta su invito

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