Rook Matthews Sayer Recensioni 

871
•
TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

We had a retirement flat to sell. Anyone who knows the mess the retirement home sector is in currently would understand how appreciative we are that Rook Matthews Sayer got us a sale over a very reaso... Leggi di più

Valutata 5 stelle su 5

We were very pleased with the service we received when selling our mam’s house following her death. It was a difficult and emotional time for our family, but the estate agent was professional, compass... Leggi di più

Valutata 5 stelle su 5

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailin... Leggi di più

Valutata 5 stelle su 5

We had a fantastic experience with our mortgage advisor Alistair. He is incredibly helpful and friendly, we could not recommend him highly enough. He was approachable throughout the whole process and... Leggi di più

Dettagli dell'azienda

  1. Agenzia immobiliare
  2. anche in
  3. Agenzia di affitti immobiliari
  4. Agenzia immobiliare per il settore commerciale
  5. Azienda per la gestione delle proprietà immobiliari
  6. Manutenzione immobiliare
  7. Perito immobiliare

Scritti dall'azienda

Rook Matthews Sayer (RMS) was established in 1990. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 14 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

871 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(871)

208 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A big thankyou to Alayna and all the…

A big thankyou to Alayna and all the staff at the Blyth Branch, the process is going according to plan

21 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you very much Trevor for leaving Alayna and the team in RMS Blyth a great rating, we really appreciate it!

Valutata 5 stelle su 5

RMS Blyth- sale of relatives property

RMS Blyth, from day 1 the team at the Blyth office have been great, they have kept me up to date and given me good advice along the way. I wouldnt hesitate in using them again and would highly recommend, a lovely team of people.

20 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you Lesley for taking the time to leave RMS Blyth a wonderful review, we really appreciate it!

Valutata 5 stelle su 5

Michael Storey Mortgage Advisor

Michael Storey Mortgage Advisor

Michael was brilliant from the start. Discussed a few different options I could go for, along with pricing information and pros and cons for each option. He was interested in my views and worked things out to suit my best interest.

I couldn’t recommend him enough.

5 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you so much Simone for taking the time to leave this fantastic review for our Mortgage Advisor Michael.

Valutata 5 stelle su 5

Outstanding customer service

Outstanding customer service, professionalism, compassion and proactivity describe my experience with the services provided by Gemma and Suzanne at the RMS Blyth Branch. I highly recommend them. They genuinely care!

13 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you so much for your great review for RMS Blyth. We are delighted to receive such a wonderful recommednation.

Valutata 5 stelle su 5

Once again

Once again, Alistair was amazing, so helpful and always very easy to talk to. He helped me through my whole experience. I would only ever use Alistair, as I’ve had such a good and professional experience. Thanks, James

20 febbraio 2026
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Risposta di Rook Matthews Sayer

Thanks James for highlighting Alistair to us! We're so pleased you felt supported by him throughout the process of securing your mortgage.

Valutata 5 stelle su 5

Buying through RMS Hexham and dealing with Leah

Leah was efficient and a great communicator explaining things clearly and keeping me updated. Importantly she was always quick to respond to queries or messages. I can’t see how she could improve to be honest!

13 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you Julie, we're so pleased you felt supported by Leah in RMS Hexham.

Valutata 5 stelle su 5

I used RMS Commercial to let a shop

I used RMS Commercial to let a shop, I found them professional, prompt and efficient, really good service and would use them again without hesitation.

7 gennaio 2026
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Risposta di Rook Matthews Sayer

Thank you very much Brian for taking the time to leave this great review.

Valutata 5 stelle su 5

FANTASTIC

From the initial telephone call to arranging the viewing it has been a smooth and easy process.
Thank you to all the team especially Tracey Thank You so much.
Would definitely recommend.

13 marzo 2026
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Risposta di Rook Matthews Sayer

We really appreciate you taking the time to recommend us Sheila. Thank you for leaving us a lovely review.

Valutata 5 stelle su 5

Rook Matthew’s Sayer in Gosforth…

Rook Matthew’s Sayer in Gosforth couldn’t have done more for me during the sale of my parents bungalow, my parents are living in a care home and the process has been made so much easier by RMS and especially Natalie Best who went above and beyond to help me with all of the form filling and solicitors questions, I couldn’t have done this without her.
I would recommend RMS in Gosforth to anyone, all of the staff are extremely friendly and helpful.

2 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you so much for taking the time to leave this great review for RMS Gosforth and for highlighting Natalie to us, we really appreciate your recommendation.

Valutata 5 stelle su 5

A truly excellent team

A truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout.
A truly HUGE thank you.

6 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you so much Alan for taking the time to leave us this great review! We try our best to provide the best service possible so we are over the moon that you have felt supported throughout.

Valutata 5 stelle su 5

Sales review

I found the staff in the Ponteland Brach of Rook Matthews extremely friendly a professional. They showed great expertise throughout the sales process.
I wouldn’t hesitate to recommend this firm.
Stephen Pitts

2 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you so much Steve for your review and for recommending our team in RMS Ponteland.

Valutata 5 stelle su 5

Alistair Bowman

We have recently completed our mortgage renewal and once again the experience was smooth, straightforward and completely stress free. A very special thank you goes to Alistair Bowman, who has supported us for more than ten years now. Throughout that time we have never had any issues.

Alistair is always available to answer questions, no matter how small, and he explains everything clearly and patiently. He is highly approachable, genuinely reassuring, and consistently professional in every interaction. We always feel confident that we are receiving honest advice that is tailored to our circumstances.

After over a decade of using his services, we would not hesitate to recommend him. His reliability, knowledge and commitment to his clients truly stand out.

2 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you so much for highlighting Alistair to us. We are so pleased you felt supported throughout your remortgage and we really appreciate you taking the time to leave this review.

Valutata 5 stelle su 5

Alistair from the Bedlington office was excellent

Alistair from the Bedlington office was excellent—he clearly explained all the options and worked quickly to get my remortgage completed as fast as possible. I would highly recommend him!

2 marzo 2026
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Risposta di Rook Matthews Sayer

Thank you Matty for taking the time to leave this review and highlight Alistair to us.

Valutata 5 stelle su 5

RMS estate agents second to none

The staff in the Morpeth office were brilliant keeping me informed all through the process Nothing seemed to much trouble from organising and contacting buyers to solicitors

13 febbraio 2026
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Risposta di Rook Matthews Sayer

Thank you Paul for leaving RMS Morpeth a great review!

Valutata 5 stelle su 5

All Staff

We would like to thank all staff at Rook Mathews and Sayer in Alnwick to include Lucy, Hannah, Tracey, Hayley and other who facilited in our move to Northumberland and Dun Moor Road at Belford, their support, help and Advice was fabulous.

Many Thanks Lynne, Tony and Sally westie 11 Dun Moor Road Belford 😀

9 febbraio 2026
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Risposta di Rook Matthews Sayer

Thank you so much Tony for taking the time to leave our team in RMS Alnwick a wonderful review.

Valutata 5 stelle su 5

RMS Ponteland are a great team

RMS Ponteland are a great team, and really responsive. Stephen was fantastic, attentive, so knowledgeable and had all the time in the world to spend answering my questions. Can’t recommend them enough.

25 febbraio 2026
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Risposta di Rook Matthews Sayer

Thank you for leaving our team in RMS Ponteland and Steven a great review. We really appreciate your recommendation.

Valutata 5 stelle su 5

Michael Storey – Mortgage Broker at Rook Matthews Sayer – Ryton.

I couldn’t fault anything. Being a first time buyer the process explained to me was straight forward, he explained it in ways that I could understand- which was very helpful

What made it more pleasant was they respected the fact that I work nights and they would contact me at certain times when I wasn’t asleep

Definitely highly recommend!

24 febbraio 2026
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Risposta di Rook Matthews Sayer

Thank you so much Rachel. We are so happy that you felt supported by the team throughout the purchase of your new home, and we really appreciate your recommendation. Thanks, RMS.

Valutata 5 stelle su 5

Alistair Bowman - Ashington branch

We used Alistair Bowman from the Ashington branch to sort our mortgage out. He made it all go as smoothly and stress free as possible. Even when he was on holiday from work he would say to message him if there was anything we needed. We’ll definitely be going to him again for all mortgage related queries.

7 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much Lewis, for taking the time to leave this great review for our Mortgage Advisor Alistair in RMS Ashington.

Valutata 5 stelle su 5

RMS, Alnwick went the extra mile to support us

To all the beautiful and handsome staff at RMS, Alnwick. Thank you for all your support, expert advice, kindness and patience in the sale of our precious family home in Northumberland. You made a very emotional journey that little bit easier. We can’t thank you enough, The Straughan family xox

20 febbraio 2026
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Risposta di Rook Matthews Sayer

Thank you Nira, we are so happy to know that you felt supported throughout your sale and we really appreciate you trusting us the sale of your home. RMS

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