Rook Matthews Sayer Recensioni 

871
•
TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 4 stelle su 5

We had a retirement flat to sell. Anyone who knows the mess the retirement home sector is in currently would understand how appreciative we are that Rook Matthews Sayer got us a sale over a very reaso... Leggi di più

Valutata 5 stelle su 5

We were very pleased with the service we received when selling our mam’s house following her death. It was a difficult and emotional time for our family, but the estate agent was professional, compass... Leggi di più

Valutata 5 stelle su 5

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailin... Leggi di più

Valutata 5 stelle su 5

We had a fantastic experience with our mortgage advisor Alistair. He is incredibly helpful and friendly, we could not recommend him highly enough. He was approachable throughout the whole process and... Leggi di più

Dettagli dell'azienda

  1. Agenzia immobiliare
  2. anche in
  3. Agenzia di affitti immobiliari
  4. Agenzia immobiliare per il settore commerciale
  5. Azienda per la gestione delle proprietà immobiliari
  6. Manutenzione immobiliare
  7. Perito immobiliare

Scritti dall'azienda

Rook Matthews Sayer (RMS) was established in 1990. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 14 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

871 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(871)

208 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

One star as zero is not an option

One star as zero is not an option. Little effort shown in trying to sell my flat, which has been on the market for 14 weeks. One viewing 3 days after it went on the market. The team rarely keep in touch and don't always reply to emails. All in all, a very poor service.

20 luglio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Dear Ben,

Thank you for your feedback. We are sorry to hear that you are disappointed with your experience and appreciate the opportunity to respond.

We completely understand your frustration regarding the level of interest your property has received. The current property market is challenging, with buyer activity slower across the board, and unfortunately this can impact the number of viewings generated, regardless of the marketing in place.

However, we do feel it is important to clarify the extensive marketing and proactive service that has been provided throughout the instruction. Your property has been advertised on the three largest property portals, including Rightmove, Zoopla and OnTheMarket. We have also upgraded the listing with premium advertising to maximise its visibility to potential buyers. In addition, the property has been promoted through our social media channels, displayed in our branch window, and regularly matched to our active applicant database, with follow-up calls made to gauge interest and encourage viewings.

While we appreciate that the level of interest has not met your expectations, we do not believe there has been a failure in service. Our team has remained committed to actively marketing your property and exploring every available avenue to generate enquiries.

Our goal remains the same as yours: to secure the best possible buyer at the best possible price. We understand that this process can feel particularly disappointing when results are slower than hoped, but please be assured that we will continue working proactively on your behalf.

Should you wish to discuss any additional marketing or concerns, please contact us directly.

Kind regards,
RMS

Valutata 5 stelle su 5

Excellent service

Just recently completed my house purchase and used Alistair Bowman again as my mortgage advisor. He is amazing at what he does. Very professional and fantastic at staying in contact throughout the full process. Would 100% recommend!

16 luglio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Chloe, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your purchase.

Valutata 5 stelle su 5

Reliable and efficient service.

From start to finish the service was great.
We had an accurate valuation and professional photography, which showed our property off to best advantage. Throughout there was good communication and reassurance that all was in order. Staff kept our buyers on board when we were finding it difficult to find a suitable property. We received lots of much appreciated and helpful advice from experienced staff.
A friendly team I can highly recommend.

15 luglio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you so much Pauline for the kind words and recommendation, it truly means the world to us to know that the service our staff have provided has been supportive and appreciated.

Valutata 5 stelle su 5

Great experience

I highly recommend going through this estate agents the staff where very helpful.
If you need a mortgage broker you need to go with Michael storey, I had quite a few issues and he sorted them all out for me.
He always get back to you in rapid time. If you need to talk about anything he is always just a call away.
Overall just very helpful.
So thank you Michael and the team at Rook Matthew Sayer.
Thanks Paul.

14 luglio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Paul! What a wonderful review. We really appreciate you taking the time to highlight Michael and the team to us!

Valutata 5 stelle su 5

No problems

No problems, Sian was there if we had any questions.

15 luglio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Sian is great asset to our team, we're glad you think so too! Thank you for taking the time to leave us a rating and for highlighting her to us.

Valutata 5 stelle su 5

100% recommended

Recently completed another house purchase and used Alistair Bowman again as our mortgage advisor.
He's fantastic, professional and very knowledgeable. He is very approachable and always strives to give his clients the best possible outcome.
Thank you again Alistair.

6 luglio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Brad, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your purchase.

Valutata 5 stelle su 5

I have used Alistair at RMS now for the…

I have used Alistair at RMS now for the past few years, and honestly he is amazing! The levels of communication are faultless, he’s kind and genuine and made the process of buying and remortgaging absolutely painless! If you’re in the ashington/Bedlington area then you’re in safe hands with RMS

3 luglio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Simon, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your property journey.

Valutata 5 stelle su 5

Alistair has been an absolute blessing…

Alistair has been an absolute blessing throughout the whole process. I was initially referred to him while viewing a property marketed by RMS, and from the very beginning it was clear he really knew his stuff.

Nothing was ever too much trouble, and he made what can be a very stressful process feel straightforward and manageable. He is incredibly friendly, helpful and reassuring, and always took the time to explain anything I was unsure about.

Alistair is genuinely approachable and easy to talk to, no matter what stage of the process you’re at, and he consistently went above and beyond to help keep everything moving wherever he could. I wouldn’t hesitate to recommend him to anyone looking for a mortgage broker.

1 luglio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you David, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your property journey.

Valutata 5 stelle su 5

I have never used a mortgage advisor…

I have never used a mortgage advisor before and was understandably spectacle. Never the less I signed up with Alistair Bowman for the service and it’s the best thing that I have ever done concerning mortgages. His professionalism is second to none always going the extra mile in terms of the best mortgage available. He even significantly reduced my purchase price! In regular contact keeping the client updated with latest developments and is always willing to help in whatever capacity is needed right up to exchange and completion. Overall making a very stressful process less so.
I wouldn’t hesitate to recommend Alistair’s services to anyone.
Many thanks Alistair.

1 luglio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

We're so pleased to receive this outstanding review for our Mortgage Advisor Alistair. Thank you for taking the time to highlight him to us!

Valutata 5 stelle su 5

Michael is excellent

Michael is excellent, he is incredibly helpful and efficient. I highly recommend him, especially to first time buyers, as he truly goes out of his way in helping you understand everything.

30 giugno 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

We're so pleased you felt supported by our Mortgage Advisor Michael. Thank you for taking the time to highlight him to us and recommending him!

Valutata 5 stelle su 5

Market leaders

All the team at RMS were friendly and knowledgeable and their expertise was greatly valued. Thank you to Eve and Natalie!

5 giugno 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you for taking the time to leave this lovely review for our team in RMS Gosforth!

Valutata 5 stelle su 5

Excellent service from RMS Fenham

Everything was absolutely perfect. Felt fully supported throughout the sale of my house RMS Fenham are an excellent estate agent and a credit to the company. Would 100% recommend anyone looking to sell or buy. Thanks to Matthew, Stacey, Steven, Dylan & Nigel.

19 giugno 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Peter, for taking the time to leave this lovely review for our team in RMS Fenham!

Valutata 5 stelle su 5

Brilliant experience from start to…

Brilliant experience from start to finish staff very friendly and a massive thank you to Alistair for helping us with this whole process and going above and beyond to help us secure our mortage

23 giugno 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

We're so pleased to receive this wonderful review for our Mortgage Advisor Alistair. Thank you for taking the time to highlight him to us!

Valutata 4 stelle su 5

Successful house sale

David Jones is an excellent sales manager- he’s realistic and knows the market he is responsible for inside out. Would not use the solicitor RMS recommended again.

27 maggio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

We really appreciate you taking the time to leave your honest review! We take all feedback serious and will use your comments when referring to specific solicitors. Many thanks, RMS

Valutata 5 stelle su 5

Excellent Service

Rook Matthews and Sayer were very professional and approachable during our recent property purchase. All members of staff we dealt with were both knowledgeable and helpful but as our main contact Lorraine was exemplary in her service. Thankyou very much.

17 giugno 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you so much Tracey for taking the time to leave this lovely review for RMS Alnwick, we really appreciate it!

Valutata 5 stelle su 5

The Rook Matthews Gosforth team are…

The Rook Matthews Gosforth team are great. Always professional polite & extremely helpful. Can not praise them highly enough. When dealing with an estate it can be a very stressful time and out of all the companies we had to deal with these were hands down the best so thank you would highly recommend.

20 giugno 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Jane, for taking the time to leave this lovely review for our team in RMS Gosforth!

Valutata 5 stelle su 5

I brought my first house through rook…

I brought my first house through rook mathews sayers and I could not complain about my experience with them. From the minute I put in my offer and walked into the office to the day I got my keys everything went so smoothly because of the rook mathews team. Mathew, Dylan, Steven and Sarah were all so amazing throughout my process. Id also like to 100% recommend their in house mortgage broker Ash bughio. I am so pleased to have been put through and introduced to Ash via the team at rook mathews as he is the best and went above and beyond. I am ever so grateful to how he made my process less stressful as he kept on top of everything. He answered all my questions and kept me updated with everything at all times. The whole process took no longer than 8 weeks which I couldn’t be happier with. Once again thank you so much. I couldn’t recommend you guys enough. :)

19 giugno 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Halima, for taking the time to leave this lovely review for our team in RMS Fenham and our Mortgage Advisor Ash!

Valutata 5 stelle su 5

House Sale Review

From our first meeting, all of the staff at the Bedlington office provided a friendly and professional service. They were all very helpful and easy to deal with, and special thanks go to Wendy who handled our sale

8 giugno 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Colin, for taking the time to leave this lovely review for our team in RMS Bedlington!

Valutata 5 stelle su 5

RMS Ashington

We have just completed our first house sale with RMS Ashington and bought our new property with RMS Blyth. We had such a stress free process thanks to Alistair, Wendy and Fiona (Ashington branch), and Michelle and Suzanne from Blyth branch. Nothing was ever too much trouble, very friendly staff and always willing to go above and beyond to help. Thank you all so much. We’ve had such a pleasant experience with our first ever house sale and felt supported throughout the whole process.

29 maggio 2026
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Ashleigh, for taking the time to leave this lovely review for our teams! We really appreciate your kind words and recommendation.

Valutata 5 stelle su 5

We purchased our home 8 months ago now…

We purchased our home 8 months ago now (been busy with a new baby) but Neil Walton helped us through every step of the process. He really made the experience smooth and stress free, and he’s a genuinely lovely man. Would absolutely recommend to everyone.

30 settembre 2025
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Thank you Bethany, for taking the time to leave this lovely review for Neil, our Mortgage Advisor. Congratulations on the new addition to your family.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più