Richford Motor Services Ltd Recensioni 

Exellent service from Glyn, most helpful at a difficult time, well worth Five Stars ...

Just had Adam out on a breakdown for my Nissan Juke where the horn was constantly sounding. He was so helpful and friendly and talked me through the issue and carried out a temp repair ready for me to get it into the garage after the weekend. Exceptional service!

Stephen Brown, the person who came to assistance, was very helpful and professional and helped me to feel calm , friendlyfrom the moment he arrived. So thankful.

Genuinely can’t thank Tom enough!
My van had a fuel leak, and I was fully prepared for a recovery to the garage and a bill the size of my arm at the end of it 🤣

Then Tom arrived and honestly just made the whole thing so much easier than I thought it would be. He was really friendly straight away, had a quick look under the bonnet, and spotted the problem straight off, just a missing connector on the pipe

But instead of loading it up he went over to a local garage to see if they had one. Came back with the part, fitted it there and then, and within minutes I was back on the road. No fuss, no stress, just sorted.

Such a nice surprise to have someone go out of their way to actually help, He was calm, friendly, helpful, and made what could’ve been a nightmare feel like no big deal.

Massive thank you, Tom…you made a rubbish situation so much better!

Scott was very polite and helpful, an excellent experience at a very stressful time.

My driver was very helpful tryed very hard to get us back on the road but car refused that so recovered us to our home address very professional and highly recommended I think his name was Scott recovery was from Hitchin to potters bar very very good at his job

Great service from the driver couldn't of helped anymore

Office staff rude and not a clue
Only good thing about the experience was the driver bazza many thanks for making a crap day a little better

DO NOT TRUST this Company. Avoid at all costs. I was driving home and a part fell off one of the car on the back of their recovery vehicle and totalled my car. They drove off not stopping. When I called them they denied everything saying all their 8 on vehicle cameras shows nothing stating im lying. Upon me providing my dashcam they then changed their story and blamed the customer saying the car wasn't in a good condition. This almost killed me and at no point did they show any remorse and absolutely shocking communication. This is ongoing in courts basically mine blaming them, the customer blaming them and they are blaming the customer, which all places me at a detriment. Police also was informed.

Glynn came and recovered us and this service is definitely 5star made the recovery easy many thanks

Scott T was brilliant very professional and courteous
Would certainly recommend
Many thanks for everything

Scott T was amazing real asset to your team 10/10 #notallsuperheroswearcapes
Give this man a payrise 😊

Just been recovered by Nigel who works for Richford recovery services absolutely top man nice and friendly made a very stressful situation bearable thanks Nigel 5⭐️ service…

Glyn best of the Best service with Richford... Wery nice guys, good job...
Thank you wery much for help

Glyn Jones was fantastic . Arrived and got on with loading my vehicle on the truck straight away and got me of to the service station to await recovery to my home address

Chris came and recovered me, got me where I needed to be and made sure I was set before leaving. Great service.

We were on our way to the airport for our holiday and needed assistance for a warning light to do with the brakes. Harry saved the day and our holiday, thank you for helping us at 4am in the morning. (Alfreton branch)

Very helpful and friendly, thank you so much Scott T 👍🙂

I actually wouldn’t even award 1 star
Absolutely shocked by the treatment I’ve received from Richford Motors.

My Tesla Model 3 — just 2 months old — was meant to be collected from Luton and taken to a garage in Aldershot. Instead, it ended up in Derbyshire , completely without my knowledge. Worse still, it was damaged and then repaired without my authorisation.
I still have not had a full account of what the extent of the damage was

I only discovered any of this by watching it unfold through the car’s internal cameras. No one contacted me. No updates. Just silent, substandard work.

The paintwork now doesn’t match, there are visible particles in the lacquer, and because this wasn’t done by a Tesla-approved repair centre, I’ve lost the 5-year guarantee I was entitled to.

How many other people have had this happen without even realising?

This is unacceptable. I will not stop until:
   •   The car is properly repaired at a Tesla-approved centre
   •   All costs are covered
   •   I am compensated for the time and stress this has caused

People deserve to know how their cars — and their trust — are being mishandled.