Richer Sounds - York Recensioni 

2107
•
TrustScore 5 su 5

4,9

12 St Sampsons Square, YO1 8RN York, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Arron provided excellent service when I purchased my Marantz PM6007 amplifier. He listened carefully to my needs, offered helpful advice, and understood exactly what I was looking for. Following h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2107)

24.593 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

GOOD GUYS

GOOD GUYS, patient when unsure what units to go for,no hard sell and worked really hard to get me sorted.
Will be going back to sort speaker upgrades.

10 aprile 2026
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Risposta di Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I'd never buy hifi from anywhere else

I'd never buy hifi from anywhere else. Superb expert service. No pushy sales. Real passion and patience. They care for their staff and customers and it shows.

29 marzo 2026
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Risposta di Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service

Absolutely great service from the York team and a special shout out to Kevin who helped sort out a delivery to my parents address. He went above and beyond. Called back when he said he would and just gave sound, helpful advice.
This is the second time we’ve used Richer Sounds but it won’t be the last.
Thanks

8 aprile 2026
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Risposta di Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Fantastic helpful team at York store

The team at York were brilliant in securing me a Loeve TV which fitted my existing (expensive and stylish) TV stand. Not only that but when the TV was delivered to the York store they put it on a trolley and delivered it personally and on foot to my flat 20minutes away. That goes ‘Above and beyond’ in my book. Thanks guys.

8 aprile 2026
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Risposta di Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Speaker Upgrade

I visited Richer Sounds after recommendations of several friends. I took details of room size, current amplifier, distance I sit from speakers, and musical preferences. Senior Sales Advisor, Sean, was extremely knowledgeable, helpful, and I was given a demonstration in a 'listening room'. At no time did I feel under pressure to buy. The speakers were delivered to my door less than 24 hours after my visit. A very satisfying experience; a big thank you, and I won't hesitate to re-visit when I have further hi-fi requirements.

3 marzo 2026
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Risposta di Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Surround sound upgrade

We we were looking to upgrade an old defunct blu-ray surround sound system and didn’t know where to start. Kevin at Richer Sounds in York was brilliant gave us some really helpful advice and recommendations for a new system and setup the speakers in store so we could hear the quality. We are delighted with the new system - it sounds amazing so very happy with the service we received.

28 febbraio 2026
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Risposta di Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Earphones

Really easy to order and pick up from store. Communication great both online and in store. Friendly staff in the York store.

2 aprile 2026
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Risposta di Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Excellent service and advice in shop

Excellent service and advice in shop, followed by excellent and patient service on phone when we needed help.
Top marks all round.

30 marzo 2026
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Risposta di Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent service from the York Branch.

Bought an LG oled tv and Sonos sound system from the York branch. The staff were incredibly helpful and knowledgable about the products they were selling. They set the systen up for us to listen to and offered advice on the suitable components to buy, which incidently were not the most expensive.
Highly recommend the company.

19 marzo 2026
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Risposta di Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Knowledgeable staff

Knowledgeable staff, loads of choice and competitive.

28 marzo 2026
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Risposta di Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valutata 4 stelle su 5

Your couriers let you down.

Everything you do each time I buy a TV is first class, the understanding, the suggestions you make, the price. One thing that needs work is the delivery couriers you used for my latest delivery. Communication was mixed and I was having to do a lot of chasing and phone calls between you and the couriers.

28 marzo 2026
Valutata 5 stelle su 5

Excellent Experience

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali speakers. We purchased a Philips OLED tv instead. The picture quality is incredible, and we saved approximately £700 against the Sony. Could not be happier.

29 novembre 2025
Non scritta su invito
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Risposta di Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

I found your staff knowledgable and…

I found your staff knowledgable and helpful. They helped me put together a great system that fit my purpose. At a decent price. I had to have one piece delivered, and DPD was the only aspect that was suboptimal. But my Richer Sounds experience was top notch. Would definitely buy from you again.

25 marzo 2026
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Risposta di Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great service as always from York…

Great service as always from York Richer Sounds, Aaron proviuded great advice on the options for a TV and really helped me make the make the decision on the best information

23 marzo 2026
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Risposta di Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great service

Great service, the lads were spot on handled my tv with great care. Would highly recommend thanks again

30 marzo 2026
Non scritta su invito
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Risposta di Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Helpful knowledgeable staff good…

Helpful knowledgeable staff good understanding of my requirements that turned into an economic purchase that turned out to be first class bit of kit with an excellent interpretation of my requirements. As a long time non cd user the after sales info was more than helpful. Helped me setup the equipment. Turned out to be a first .class piece of hi fi I am delighted with my purchase and it's performance.

23 marzo 2026
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Risposta di Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Friendly and informative

Everything from the initial enquiry when they took us to see a 77" TV hanging upstairs, to us going in 2 days later to buy the seen TV, was perfect. Aaron was exceptional when we purchased the TV and even arranged speedy delivery (less than 48 hours) as well as making sure the gentleman who initially served us was put down as the salesman (assuming for his commission)
Fantastic service, speedy, informative and very friendly.

23 marzo 2026
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Risposta di Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

A trustworthy retailer

The website was easy to navigate with a good choice of merchandise at reasonable prices. I was kept well informed about my delivery which arrived promptly.

22 marzo 2026
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Risposta di Richer Sounds - York

Thank you for your wonderful feedback

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