Richer Sounds - York Recensioni 

2107
•
TrustScore 5 su 5

4,9

12 St Sampsons Square, YO1 8RN York, GB

•

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was kn... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(2107)

24.562 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service

Great service, ordered over the phone and spoke to Kevin in the York branch. Very happy to help and completed the purchase after a little difficulty with the payment going through. Ordered on a Tuesday, delivered by Thursday. A****

2 giugno 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 4 stelle su 5

Great TV, but……

Superb tv (LG Qned), price and delivery were great. Only issue was with the York branch, who advised me that they had an example of the tv in store for me to view prior to purchase, but having made a special 80+ mile round trip it turned out that they only had a previous years lower spec model on display. Disappointing from a service perspective but took a punt by buying the tv online without seeing it first and have to say it is all I hoped for, so apart from a wasted journey, no real harm done.

2 giugno 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thank you for the feedback, it's good to hear you are happy with the TV of course but obviously I was very sorry to read about the wasted journey you had. I've since spoken to the store colleague you dealt with initially via e-mail, who held his hands up to the human error and has promised do better next time.

I will arrange for the store to give you a call to a call to put this right, and if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

V helpful and informative advice

V helpful and informative advice. Competitive price and a great warranty.
Welcoming retail environment

1 giugno 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

One of the best for customer service I…

One of the best for customer service I have ever encountered. A quick call can get all your enquiries and orders placed. Quick to offer help and future support and their warranty is a huge peace of mind.

1 giugno 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Very helpful & easy to deal with.

Very helpful & easy to deal with, nothing too much trouble. Other retailers could do with some staff training from Richer Sounds !!

30 maggio 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Overall Excellence

Knowledgable, friendly and exceptionally helpful staff.

29 maggio 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Staff always friendly and…

Staff always friendly and knowledgeable. Eager to help. Great advice and feedback. Called me back with extra advice . Priceless. Why go anywhere else for me.

27 maggio 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Good service from Richer Sounds

I ordered a pair of Sonos Era300 speakers from them under their friends and family scheme. Also a Sonos Arc Ultra sound bar and Sony Bravia 55" Oled TV. Their service and communications were excellent. Delivery on both occasions was on time and went without a hitch.

27 dicembre 2025
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

A HAPPY CUSTOMER

I had been looking to upgrade my TV to a 55 inch LG G5 55 inch OLED before the world cup started and had searched through all the suppliers website sites to work out the best value deal. Over a period of 5 or 6 weeks, Richer Sounds consistantly offered the best price on this item but in addition to that they were offering an LG Soundbar to go with the TV at a fraction of its value when bought with the TV I wanted. When I checked the latest price a week ago and they were offering the soundbar for zero cost I made the decision to visit the store in York to discuss the deal. The staff couldn't have been more helpful and answered all my questions. They were also offering a free 6 year warranty on the TV so I purchased it and the TV and soundbar were delivered the following day.
They are both set up and working perfectly and I couldn't be happier with both items. If you are considering making a purchase of any electrical items, I recommend you have a look at Richer Sounds before going elsewhere. If my experience is anything to go by, you will be impressed with what they have to offer

26 maggio 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Masterly service

New smart TV. Jery good service in the shop and a masterly introduction to the system by their free lance installer.

25 maggio 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Tip top customer service with people…

Tip top customer service with people who care. York store is excellent

17 aprile 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

All round good support

Price matching the product, easy payment through email and holding for collection. Answering my questions about setup.

22 maggio 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thank you for your 5 star review!

Valutata 5 stelle su 5

Friendly helpful staff

Friendly helpful staff. Fast delivery as products not stocked in store. Great price.

16 maggio 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

I received great service

I received great service, and was given all the time I needed at the demo and all advice given was impartial and helpful, would recommend highly

15 maggio 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

I had help buying a tv stand for my…

I had help buying a tv stand for my daughter which resulted in me receiving the stand by free delivery the next day as promised. We were very pleased with the service and the help assuring me that I had bought the correct item.

12 maggio 2026
Logo di Richer Sounds - York

Risposta di Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più