Richer Sounds - Weybridge Recensioni 

983
TrustScore 5 su 5

4,9

64 Church Street, KT13 8DL Weybridge, GB


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Valutata 5 stelle su 5

Tom set up the television in the showroom for us to check the picture etc. He repackaged it and provided follow up connection advice. Due to a detail in our previous set up another call to Richer Soun... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It was a great experience purchasing from the very knowledgeable team at the Weybridge store. Speakers and amp were delivered the next day despite being a Saturday. I have been able to call them any t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Once again, great service from the guys at Richer Sounds, Weybridge. I was looking to replace a LG OLED TV purchased from their Reading branch during Covid lockdown in 2020 and which had developed a s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

983 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(983)

23.927 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff. Good price on product and delivered quickly.

25 marzo 2026
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Risposta di Richer Sounds - Weybridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 3 stelle su 5

Unfortunately the demo tv I purchased…

Unfortunately the demo tv I purchased needed to be returned to the store for a hard reset so that I could enable the setup procedure

28 marzo 2026
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Risposta di Richer Sounds - Weybridge

Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

Valutata 5 stelle su 5

Excellent service

What a fantastic service! Super helpful, very professional & knowledgeable and not at all pushy. I went in to the Weybridge store with a 55 inch TV upgrade in mind on a budget of £1200 and ended up spending £1880 on a TV & surround sound with a projector thrown in for free! No regrets, just a happy customer eager to set it all up and enjoy -thanks Richer Sounds!

1 aprile 2026
Non scritta su invito
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Risposta di Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Top Service

Having made an error of judgement on a recent purchase I can’t fault the professionalism of Richer Sounds in sorting a fix. Having purchased my first bit of audio kit from the Basingstoke branch way back when, they’ve never disappointed. Top service from a top High Street retailer. Well done and good on you.

27 marzo 2026
Non scritta su invito
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Risposta di Richer Sounds - Weybridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I don't normally respond to surveys but…

I don't normally respond to surveys but the advice and service given by Richer Sounds is always very good, so I thought it was only fair to respond!

11 marzo 2026
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Risposta di Richer Sounds - Weybridge

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Purchased a tv and had problems with…

Purchased a tv and had problems with Freely. on advice I returned the tv. The sales man concerned could not have been more helpfull, and exchanged the tv. A credit to Richer Sounds. Many thanks

4 marzo 2026
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Risposta di Richer Sounds - Weybridge

Thank you for your 5 star review!

Valutata 5 stelle su 5

First time in three decades

First time in three decades buying hifi

Knowledgeable and practical help from the team at weybridge was great.
24 hours from my decision, to listening to music again was an added bonus

3 marzo 2026
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Risposta di Richer Sounds - Weybridge

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Good choice, easy transaction

Lots of choice on the website. Plenty of information on the products. Easy to order and good comms once the order has been placed (emails). Choice of click & collect sites. Friendly staff when I collected (Webridge).

3 marzo 2026
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Risposta di Richer Sounds - Weybridge

Thank you for your 5 star review!

Valutata 5 stelle su 5

rapid response.

A Very Quick response since the On line ordering had not got stock so wound the shop that had the headphones I needed.
They were excellent and I received the SHOKZ next day ,
Brilliant. thanks

26 febbraio 2026
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Risposta di Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 4 stelle su 5

Friendly and welcoming

Friendly and welcoming. But delivery by independent company a bit shambolic.

17 febbraio 2026
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Risposta di Richer Sounds - Weybridge

Thanks for the feedback, although I'm really sorry there was some issues with our courier. I'll ask them to give us their feedback on the delivery asap of course, as I couldn't pick out any obvious issues from the tracking information, if you would like to discuss the matter further of course please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Excellent initial purchase however…

Excellent initial purchase however arrived damaged and although staff very helpful to provide replacement the actual timescale was initially disappointing . The way in which the follow up has been handled has been flawless and totally restored my faith in the company. Many thanks

14 febbraio 2026
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Risposta di Richer Sounds - Weybridge

Thank you for your review, I was of course genuinely concerned to read of the damaged delivery and completely appreciate the hassle caused. Please accept my sincere apologies.

I agree that the timescale of the replacement is important and I'm sorry too that the replacement didn't happen quickly enough, I will of course raise the issue with the courier, as well as the branch team to find out where improvements with the exchange process could have been made.

In the meantime our customer service team will be in touch to resolve the matter to your complete satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Usual no nonsense

Usual no nonsense, just straightforward, service. Always focused on the customer.

14 febbraio 2026
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Risposta di Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Richer Sounds Excellent

All the staff are extremely courteous, they listen to your questions and give answers which are understandable and very helpful. We were looking for a TV and soundbar, they took time to explain the differences, to enable us to choose the best for our needs. Delivery was fast and efficient, the engineer who installed the equipment was equally professional and again helpful. We did actually have a little issue, which was swiftly and efficiently dealt with. I would highly recommend Richer Sounds. Thankyou all.

15 febbraio 2026
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Risposta di Richer Sounds - Weybridge

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great local shop.

Helpful staff. Suggested a great (small) good value TV which works perfectly!

14 febbraio 2026
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Risposta di Richer Sounds - Weybridge

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Good experience

Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the wall. Hugh set up the equipment to match my restrictions and provided all assistance.
Ended up buying on the second day.
I definitely recommend a demonstration if you're undecided between different options.

10 febbraio 2026
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Risposta di Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great Customer Service

Bought a TV which developed a fault. It was replaced quickly without any hassle. Very satisfied with the outcome. Terry and his team in Weybridge gave first class service. Will buy any electrical goods from them in future.

7 febbraio 2026
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Risposta di Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great service, great price

Great service, very easy to deal with, and most of all great price.
I purchased a Phillips ambi light 55 inch Qled tv and got 6 years warranty, instead of 2. Great service next day delivery

2 febbraio 2026
Logo di Richer Sounds - Weybridge

Risposta di Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

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