I had never heard of you until my son in law recommended. We wanted a small TV for a spare room but were overwhelmed with choice. I really liked the layout of your website and the questionnaire to hel... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Went looking for a turntable to see what was available within my price range. Received excellent advice from some really friendly knowledgeable staff. Came away extremely satisfied with my new turntab... Leggi di più
L'azienda ha risposto
Quick and effective dispatch, from a great company with great values. Better price than anyone else, which is always a winner. Having been a RS customer for many years I am unable to fault them. Eas... Leggi di più
L'azienda ha risposto
Normally buy electrical entertainment goods from Richer Sounds as they always offer a good price, plus a 6-year warranty - peace of mind when spending £500+ on a new TV! Item was delivered quickly on... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
3 - 4 Hankey Place, SE1 4BB, London, Regno Unito
- 0333 900 0065
4,9
Eccellente
21K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
ALWAYS HAVE BEEN AND STILL THE BEST…
ALWAYS HAVE BEEN AND STILL THE BEST RETAILER OUT THERE
4 giugno 2026
Risposta di Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Risposta di Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent company to deal with
Excellent company to deal with. Great prices and the 6 year warranty is fantastic. One thing I would suggest is being able to check local stock online rather than calling the store. Have bought items from this company for years and they never let you down. Delivery was also excellent.
7 luglio 2026
Risposta di Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent experience from start to…
Excellent experience from start to finish. The price was very competitive, the ordering process was quick and easy, and the delivery was fast and well organised. The amplifier arrived in perfect condition and was exactly as described. Richer Sounds is a company you can trust, with great customer service and excellent value for money. I will definitely buy from them again and highly recommend them to anyone looking for quality audio equipment. Thank you!
7 luglio 2026
Risposta di Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
The product was exactly what I wanted
The product was exactly what I wanted, L have owned a Denon amp for 25years plus and have been very happy with it sadly it stopped working through the tv/ee box.So I brought one from Richer Sounds and you give a six year warranty so no brainer.
6 luglio 2026
Risposta di Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Really helpful website
Really helpful website, with good pricing information. Price was good too
The delivery service (Furdeco) was brilliant. They were on time, polite and helpful - which we all know can make or break a purchase experience.
6 luglio 2026
Risposta di Richer Sounds - Websales
Thank you for your wonderful feedback
Great prices and great selection
Great prices and great selection! Easy to shop, easy payment and finance options and great quality, highly recommend!
6 luglio 2026
Risposta di Richer Sounds - Websales
Thank you for your wonderful feedback
Risposta di Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Needed to find an item
Needed to find an item, nobody else had it around me other than Richer Sounds or Amazon and I dislike giving money to Bezos. Arrived quickly and worked as needed.
6 luglio 2026
Risposta di Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Risposta di Richer Sounds - Websales
Thank you for your wonderful feedback
Good price and good service
6 luglio 2026
Risposta di Richer Sounds - Websales
Thank you for your 5 star review!
A great range of products
A great range of products, competitively priced, quick & easy check-out.
27 marzo 2026
Risposta di Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Faulty TV
Faulty TV, called for help, needed to jump through hoops, take photos send videos, then something else, then when called, the team had gone home, i could buy one but not gey it replaced, hassle hassle hassle. Dont like poor service after purchased, don't be buying again fro richer sounds. If you can sell me an item till 8pm you should be able to deal with issues until 8pm or whatever time you close sales not oh its 5 o'clock quick scarper so I don't have to deal with a return.
6 luglio 2026
Risposta di Richer Sounds - Websales
I was of course concerned to read about the problems you experienced with your faulty television, and the subsequent replacement arrangements.
From investigation, I understand that the product was indeed successfully replaced within 48 hours of the fault being reported, so whilst I appreciate it may have appeared that the issue could not be progressed because the relevant team had finished for the day, in practice the replacement had to be arranged through a courier service and would, therefore, have needed to be scheduled in advance regardless. I want to assure you publicly that we always prioritise customers with faulty products, so if for any reason you felt like we failed in our duty of care to you, I apologise sincerely.
I will be reviewing the timeline with the team involved to understand where we could have made things simpler and more efficient, and furthermore a member of my team will also be in touch directly to make sure all is now well. Hopefully you can see from the 98% of positive reviews on Trustpilot that these problems are indeed rare, but I'm sorry for what happened on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Incredibly heavy TV.
I ordered a Hisense 85” TV. Which is incredibly heavy. To be fair the weight is given in the specifications but I didn’t really count on how heavy that is.
It needs 2 or preferably 3 people just to lift out the box and fix the stand on.
I think there should be a clear warning on the website regarding this.
I have contacted the Guildford branch (although I did buy through the main website) who have suggested a local(ish) AV installation business who may be able to help but so far they have not responded. I therefore have a big TV sitting in a box that I cannot possibly setup on my own.
Edit 13/7/26 I now have the installation company coming in a few days time so hopefully all good 👍
6 luglio 2026
Risposta di Richer Sounds - Websales
Thank you for leaving us a review. I'm sorry to hear you've found setting up your new TV more challenging than expected. Whilst the weight of the TV is included within the specifications as you point out, and our deliveries are carried out by two-person teams which we specify in the delivery information, I can appreciate the the practicalities of unpacking and assembling an 85" TV are a challenge, and will see what we can do on our website to make sure customers are appraised of this.
I'm pleased to understand that the installation company recommended by our Guildford store has since been in touch. Hopefully they'll be able to assist you in getting everything set up and ready to enjoy, but should you encounter any further difficulties please don't hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Risposta di Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Excellent delivery service from Richer sounds
Excellent delivery service from Richer Sounds! My TCL TV arrived exactly within the time frame I requested. Despite the extremely hot weather, the delivery team turned up right on time and handled everything professionally. Really impressed with how reliable and punctual the service was — great job!
6 luglio 2026
Risposta di Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Risposta di Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Just bought some headphones from Richer Sounds online. Excellent price; received very promptly. As always, excellent service from Richer Sounds.
6 luglio 2026
Risposta di Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Excellent service from order to…
Excellent service from order to delivery, the dedicated delivery guys BJS didn't deliver to the correct room (I said take it straight through, meaning to my living room, but they left it in my hall, not a major issue but still worth mentioning), would still use again, no major issues at all, very pleased with the price as well, good job Richer Sounds!
6 luglio 2026
Risposta di Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Summer sport saved
A TV I bought earlier in the year developed a fault so I needed a replacement for the football, cycling, tennis etc. I am a previous customer of RS and have always been happy with their service. This is the first time using web sales but everything was smooth and hassle free.
6 luglio 2026
Risposta di Richer Sounds - Websales
Thank you for your wonderful feedback
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.