Richer Sounds - Norwich Recensioni 

2046
TrustScore 5 su 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Valutata 5 stelle su 5

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Advise. The customers best friend. Went into the shop today just purely for a chat and set up advise. This shop is great and the manager “Tony” knows his stuff always happy to help and give actua... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2046)

23.686 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I've come to expect nothing but the best service at RS Norwich.

The whole process of buying my new projector went as smooth as silk. I knew exactly what kind of treatment I could expect from the staff at Norwich, that is quick, respectful and efficient! They are also very knowledgeable and with the VIP club and it's six year guarantee, Richer Sounds is always my first port of call. Tony helped me on this occasion, but I know to trust any other staff member just as much. So thank you all at Norwich and I'm sure I will see you again soon!

29 marzo 2026
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Risposta di Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Knowledgeable and customer focussed

Knowledgeable and gave time to us as customers, listening to what we thought we wanted and guiding us as and when required. No pressure selling. First class!

18 marzo 2026
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Risposta di Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

No fuss

No fuss. Pleasant.

19 marzo 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Excellent service from Tele sales team…

Excellent service from Tele sales team , Kept informed of Delivery, Arrived on time , very good experience from start to Finish , would definitely recommend

19 marzo 2026
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Risposta di Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great shopping experience in Norwich…

Great shopping experience in Norwich store. Ended up buying a cd player for less than I planned to based on staff advice. That doesn't usually happen in retail? Asked me what else I was using, amp, speakers etc and recommended accordingly.

11 gennaio 2026
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Risposta di Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Very professional conversation over the…

Very professional conversation over the phone. Good advice and recommendations. Brilliant delivery service. Received the following day of order.

18 marzo 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review!

Valutata 5 stelle su 5

good website and excellent product range

good website and excellent product range and support. have used richer sounds on several occasions. efficient service and advice if needed

9 ottobre 2025
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Risposta di Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Samsung 83" tv qes90f

I bought a TV and a sound system from Richer Sounds a few years ago, and at the time, I was very impressed with the service and the deal I had. Because of this, I've just bought a new TV from them again; the salesperson, called Seb, was very patient and had good product knowledge, and yet again offered me a fantastic deal, which could not be matched anywhere else. The TV's picture & sound quility is amazing, and very easy to set up.

17 marzo 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Amazing service as always

Amazing service as always. It’s been some years since by last visit but everything is as it should be: friendly, helpful and relaxed service.

21 marzo 2026
Non scritta su invito
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Risposta di Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valutata 4 stelle su 5

The notification system…

The notification (via email) system failed and I had to ring up the store. However that worked and I later bought a product.

15 marzo 2026
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Risposta di Richer Sounds - Norwich

Thanks very much for the positive feedback although I’m sorry to hear the email notification didn’t work as it should on this occasion. It’s great to know everything worked out in the end of course but if you do need any help, you can e-mail us via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Seb in Norwich was excellent

Seb in Norwich was excellent
He listened to what we wanted and needed and his advice paid off
Very pleased with the new Marantz set up

14 marzo 2026
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Risposta di Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Always a professional approach to the…

Always a professional approach to the customer and their interest in a product they are looking into or aquiring, very good knowledge of the products they hold in stock and the accreditations and causes that are featured on the back page of the Thankyou booklet put Richer Sounds on a good footing too.

14 marzo 2026
Non scritta su invito
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Risposta di Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Excellent service

Excellent service

5 marzo 2026
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Risposta di Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I phoned for advice and guidance

I phoned for advice and guidance, which Sam provided. I felt it was unbiased, and was focused on what I needed rather than what he wanted to sell me. With a choice made he was able to match a competitors price, and it was delivered promptly the next day. Very happy.

12 marzo 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Purchase of LG 43 inch Smart TV

I purchased a LG 43 inch Smart TV yesterday. The staff were really friendly and helpful. When Tony showed me the remote for the TV I said I thought it was rather too complicated to use ( I am a 75 pensioner ! ). He showed the easier one to use general LG remote that you can buy , so I bought one of those and its much better and less confusing !. Thanks Tony for your help and advice ! Television is great too !. I would recommend Richer Sounds Norwich - friendly and a great help !.

16 marzo 2026
Non scritta su invito
Logo di Richer Sounds - Norwich

Risposta di Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Helpful and friendly staff

Very helpful and friendly staff and a good price.

9 marzo 2026
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Risposta di Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

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