Richer Sounds - Norwich Recensioni 

2111
•
TrustScore 5 su 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB

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Valutata 5 stelle su 5

Absolute top-tier customer service from start to finish! I visited the Norwich store (21 St Giles Street) while putting together my audio setup (Mission 778X and DALI SONIK 5), and the team was incr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service from the Norwich branch when purchasing a LG G6 tv & LG soundbar deal. Matt was very friendly & very knowledgeable answering all my questions. Made a lovely change to find a shop li... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've been a Richer Sounds customer for many many years. The price level is very competitive and the service straightforward and always honest. For this purchase we used a click and collect at the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My experience with Richer Sounds, Norwich was all I expected. I had previously dealt with your branch in Southampton and had wonderful service, so I knew I was in good hands when I wanted to purchase... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(2111)

24.562 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good advice matching amp to speakers and room.

I called on a Wednesday and knew more or less what I wanted for an amp but needed advice for the right speakers to go with it. Roger at the Norwich shop suggested Wharfdale Diamond speakers . The next day I called to order them and on Friday they arrived with an extra payment for next day delivery . The speakers are fantastic as is the Marantz amp.

11 giugno 2026
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Risposta di Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

The usual caring

The usual caring, attentive and informed service from Richer Sounds. Special mention for Roger at the Norwich store for his top advice

11 giugno 2026
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Risposta di Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

I was really surprised how richer…

I was really surprised how richer sounds seen to cover all aspects of customer service.I would certainly use them again in the future.And I will recommend my family and friends do the same.

11 giugno 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellent service and customer care…

Excellent service and customer care from the team at RicherSounds. Purchase a Cinema surround system and with there in depth knowledge have installed and set it up with ease, it sounds amazing. Thanks team.

5 giugno 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review!

Valutata 5 stelle su 5

Went into Norwich store for a black…

Went into Norwich store for a black Sonos Gen 2 kit wall mount on the weekend. The store had one in the warehouse and would be available for delivery on Monday. Paid for the wall mount and then received update on delivery, it arrived on the Monday!

6 giugno 2026
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Risposta di Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Good Service and advice.

I contacted Richer Sounds a few times to get some information, both on the telephone and by email. They were quick to respond, polite and courteous, and gave me the information I needed.

9 giugno 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Very friendly

Very friendly, helped with my purchase and understanding which TV to buy. Jon was especially helpful and definitely knows his stuff. Thanks Richersounds

30 maggio 2026
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Risposta di Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 4 stelle su 5

Good team and knowledgeable of what I…

Good team and knowledgeable of what I wanted!

5 giugno 2026
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Risposta di Richer Sounds - Norwich

Thanks for taking the time to leave us your review, and for the kind words about the colleagues in our Norwich branch. It's fantastic that they helped you find what you were looking for of course.

We really appreciate the feedback and hope we can make it a full five-star experience next time.

The Richer Sounds team

Valutata 5 stelle su 5

Shopping at Richer Sounds has been…

Shopping at Richer Sounds has been amazing. Firstly I'd like to thank staff for responding to my repair promptly and working on outcomes which I have really appreciated after my Aiwa TV developed a fault.

After 7 days I was able to choose an alternative TV with sound advice from Richer Sounds.

I purchased a refurbished 85 inch TCL QD Mini LED TV almost equivalent to oled. I received the set and can say I was happy to make the purchase, upgrading my viewing experience to another level. The picture quality on the TCL is excellent and the 88 inch came with a matt screen which gives every scene a cinematic feel and I really got caught up hooked watching it.

The settings are excellent which only require minor adjustments. I prefer the automatic mode which is excellent. The viewing angles are excellent. I can see the picture on the TCL TV clearly on a sunny day and even when the evening sun is hitting the screen.

The staff have been. Brilliant in every phone call I've made to them. They have been polite and consistent and reassuring. In this changing world I've seen businesses cut back seen service degraded in retail, but Richer Sounds have been one hundred percent authentic.

3 giugno 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review!

Valutata 5 stelle su 5

Order and delivery of lg c5 48" tv

Very helpful and prompt handling of my order. Whilst I am a vip customer I'm not sure if my £10 1st purchase offer was applied as the unit price seems to incorporate all the discounts excellent product and delivery was quick and the delivery company bjs was exceptionally thoughtful and were happy to point out small damage to box, everything is fine. Great price for the product excellent value can't be beaten

2 giugno 2026
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Risposta di Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Having people who know about the…

Having people who know about the technical jargon and can explain it well.

31 maggio 2026
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Risposta di Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Always very helpful advice

Always very helpful advice from Roger, and good price.

30 maggio 2026
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Risposta di Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Quick Service and delivery.

The item I wished to purchase (Manhattan T4R 500GB Freeview Recorder) was not in stock at the shop in Norwich, but was delivered to me the following day by DPD.

29 maggio 2026
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Risposta di Richer Sounds - Norwich

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Clicked and collected at Norwich

Clicked and collected at Norwich. Let me know the TV was ready, politely greeted on arrival and a helpful chap whose name escapes me (sorry) helped me load it into my car. Bosh. Very easy

28 maggio 2026
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Risposta di Richer Sounds - Norwich

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent service!

Tony was very friendly and so helpful, he not only sent me a link to print off my voucher he also posted a copy to me.
Excellent service! Would highly recommend

27 maggio 2026
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Risposta di Richer Sounds - Norwich

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Norwich (St Giles Street)

The manager of your Norwich (St Giles Street) store spent time fitting my requirements to a device that has proved to be exactly what we needed. I decided to think about it, ordered online and then collected from the store. The delivery to store worked well with good communication throughout. The store staff were friendly and helpful when I collected the item. Overall a very good experience at a decent price.

27 maggio 2026
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Risposta di Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

5 stars for Richer Sounds

5 stars for Richer Sounds. I found the product I was looking for quickly and at a reasonable proce. The item arrived well packed and on time. A very efficient service - thank you

21 maggio 2026
Logo di Richer Sounds - Norwich

Risposta di Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Matt was so helpful and really knew his…excellent service

Matt was so helpful and really knew his stuff about the triangle speaker's and Argon turntable. Very happy with my purchase sound's great plus with the Bluetooth connectivity I can pair my other device's as well. Can't recommend them enough Great company.

13 maggio 2026
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Risposta di Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great service

18 maggio 2026
Logo di Richer Sounds - Norwich

Risposta di Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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