Richer Sounds - Norwich Recensioni 

2045
TrustScore 5 su 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered a TV online for collection in the Norwich store, but after making the payment I realised that there was a better model for not too much more money, that I preferred. The Norwich store (Jon)... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2045)

23.626 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Obvious where to shop first.!

So , decided i "wanted, not needed" a new telly.
Did my research as to all the modern bits and bobs.
Headed to a " high street store" to look at them and do comparisons.
Discovered that the telly i'd chosen would not fit on my unit so back to the drawing board.
As a regular shopper at Richer Sounds , that's where i headed when i had made my decision. Only to find, yet again my second choice would not fit on my unit.
Roger suggested another model which would fit but £150 more.
Back home, decision made. Back to Richer Sounds i've decided. same model but next size up and it would fit.
Ordered and remarkable fantastic delivery 48 hours later.!
Then i could not get my Humax recorder to pair up or my Denon soundbar.
One phone call to Richer sounds and further attempts, no joy. Sunday, popped in and spoke to Tony. Without any hesitation he went through all the options to try and i went home and by Sunday evening all was well at last.!
This store is outstanding, no hard sell, no upselling for the sake of it and genuine people wanting to give you the best service possible.
I've bought hi-fi,s and headphones previously and this tv adds to the list.
At £500 cheaper than the tv's makes own website and £100 cheaper than the obvious high street retailer Richer Sounds will always be the place to go.
Thankyou to Roger, Tony and Seb.

8 aprile 2026
Non scritta su invito
Logo di Richer Sounds - Norwich

Risposta di Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff, good advise and good service price and delivery.

7 aprile 2026
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Risposta di Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

I knew what I wanted to buy and…

I knew what I wanted to buy and fortunately Richer Sounds had one in my local store. I went into the shop bought it and walked out. The guy who sold it to me gave me the correct item.

27 marzo 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Unbelievable sound

Expensive soundbar BUT unbelievable sound.
Worth every pound!

29 novembre 2025
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Risposta di Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

A quality and personal service from knowledgeable people

We had a phone call to discuss the kind of hi-fi system we were looking for, which was followed by three quotes and further information about the products. We visited the store and were able to see some of the equipment we were considering and the advantages of each before making our choice. Very happy with the quality of service and knowledge shared.

31 marzo 2026
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Risposta di Richer Sounds - Norwich

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellet!

Nice friendly staff. And a really good free extended guarantee on my new TV! A better price than all competitors, and a local shop too! 10/10

2 luglio 2025
Logo di Richer Sounds - Norwich

Risposta di Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Very helpful staff as always

Very helpful staff as always, very knowledgeable about product.
Thank you for your assistance, brilliant set of headphones.

30 marzo 2026
Logo di Richer Sounds - Norwich

Risposta di Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Long Term Customer

I've been buying from Richer Sounds for many years. The customer service is outstanding and the prices cannot be beaten.
I recently bought a product (from my local store in Norwich) that did not meet my expectations. I was able to return it for a full refund with no quibbling from the staff.
Talking of the staff, the are very knowledgeable regarding the products they sell.
I highly recommend Richer Sounds.

1 marzo 2026
Non scritta su invito
Logo di Richer Sounds - Norwich

Risposta di Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

I'll go there again

Tried Beyerdynamic 1770 and 1990s in their listening room. Very relaxed atmosphere, no pressure to buy. Very good experience, knowledgeable staff and highly recommended

30 marzo 2026
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Risposta di Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

The guys at Norwich gave me a good…

The guys at Norwich gave me a good price on a pair of speakers, the cheapest anywhere. I placed the order and received the speakers 3 days later. Very good service, the only thing i would say is that it would of been nice to hear from them when the speakers were coming out, rather than only getting a time slot on the day from DPD leaving me to hastily rearranging my day to suit. Many thanks.

26 marzo 2026
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Risposta di Richer Sounds - Norwich

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Seb was excellent at talking me through…

Seb was excellent at talking me through the options of the product I was looking for and gave great recommendations to ensure I came away with the set up I was looking for. They arrived the next morning, very pleased with the service from start to finish.

26 marzo 2026
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Risposta di Richer Sounds - Norwich

Thank you for your wonderful feedback

Valutata 4 stelle su 5

Another Richer Sounds satisfied customer

Richer Sounds are true to there word and treated me very well regarding my 4 year+ old tv which was covered by there free extended guarantee could not be repaired, and they gave me a very generous Gift Voucher to purchase a replacement tv. Thank you very much Seb and Tony at Norwich branch.D Gipson .

25 marzo 2026
Logo di Richer Sounds - Norwich

Risposta di Richer Sounds - Norwich

Thanks very much for taking the time to leave such a kind review. I’m really pleased to hear that you were looked after properly under our extended guarantee, and that everything was taken care of to help you move on to a replacement when the TV couldn’t be repaired.

I’ll be sure to pass your thanks on to Seb and Tony at our Norwich store who I'm sure will also be delighted to see your comments. If there’s ever anything you’d like to discuss further, please don’t hesitate to get in touch with us directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great customer care from knowledgeable staff

The staff in the store were very helpful and knowledgeable. The store was well set out and I was able to look at and hear demonstrated the products I wanted to buy.

24 marzo 2026
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Risposta di Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

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