Richer Sounds - Maidstone Recensioni 

2293
•
TrustScore 5 su 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB

•

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Valutata 5 stelle su 5

Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
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4,9

Tutte le recensioni

(2293)

24.593 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Highly Recommended!

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

23 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Very helpful

Very helpful, saved me plenty of money and sorted out my streaming issues

7 maggio 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

After an order.

After an order, and a mistake on my behalf in relation to projector throw, these guys reimbursed without issue. The phone assistance and staff were incredible all round and I wouldn’t hesitate to return in the future.

5 maggio 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Less Tech speak please. !

I must say. I walked in shop door, intending to buy the LG I had chosen.
As I had purchased previously !
Salesman was good. But baffled me me with “ Tech speak “
That went over my head. Lol

4 maggio 2026
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Risposta di Richer Sounds - Maidstone

Thank you for taking the time to leave your review and for the constructive feedback.

We’re all a bit guilty of getting carried away when we’re passionate about the products, so it’s a good reminder for us to keep things clear and easy to follow, and I've already fed this back to the store to take on board.

Thanks again for your custom, and we hope to see you again soon (and aim for that full five stars next time!).

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

LG 55" COLOUR TV I received complete satisfaction…

I received complete satisfaction -within two days-after reporting a problem with my Remote Control.
The polite, friendly, helpful, service during my phone call and the next day receiving a replacement, despatched by post, rectifified the fault. I am also very pleased with my LG TV, the picture & definition is fantastic. Many thanks to the helpful Richer Sounds team assisting in a speedy result.

29 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Ben and all the staff were very kind

Ben and all the staff were very kind, helpful and extremely knowledgeable. Impeccable service. I could not want for a better customer experience.

24 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Ordering over phone staff helpful…

Ordering over phone staff helpful process very straightforward even better when there was a problem they were very good
Buy with confidence knowing they will sort it out

23 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Fast and efficient service.

Fast and efficient service.
Item arrived on time and in perfect condition

23 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Steve was very helpful.

Steve was very helpful and offered good advice. He assisted us in our purchase. Thank you. We are happy with our new television but haven’t set up the sound bar yet.

22 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Helpful Advice and Hassle Free Exchange

I bought an amplifier online which I needed to subsequently needed to exchange for an alternative that better met my needs. Staff were most helpful in advising on the alternative and making the exchange as smooth and problem free as possible.

22 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

The engineer who was so helpful and…good help

The engineer who was so helpful and polite
He also told us in detail how to use the TV and recorder which when you are in your eighties is a very big help

16 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Superb service

Superb service. Bought speakers over phone from maidstone branch. Really good deal. Fantastic customer service.

18 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thank you for your 5 star review!

Valutata 5 stelle su 5

Marantz 6007 CD player

Great service.
Ordered my marantz CD player online, the process was really easy and straightforward.
Product arrived earlier than expected, which was great.
Sounds great, better than the Onkyo CD player I had before.
Very happy with my purchase.

2 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

I don’t replace my items on a regular…

I don’t replace my items on a regular basis but when I have too my first place to go is richer sounds at Maidstone. Once again excellent service and advise was given for my purchase

15 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

I just don't go anywhere else!

I just don't go anywhere else for any audio gear other than Richer Sounds. They genuinely seem to care and deliver quality and value. Very rare these days!
Thank you and don't change please!

9 aprile 2026
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Risposta di Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

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