Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Leggi di più
L'azienda ha risposto
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Leggi di più
L'azienda ha risposto
The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control. I... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
17 Earl Street, ME14 1PL, Maidstone, Regno Unito
- 0333 900 0062
4,9
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Elderly villager shopping .
I live in a village and do not go to Maidstone anymore. I relied on previous contact with Richer Sounds to be guided in my choice of a replacement TV which was installed yesterday. I am delighted with the Cello which I see was made in England. I am elderly and dreaded having to learn new controls but the installation engineer was friendly and encouraging and I was pleased to find it easy to use this morning.
The first Cello was found to be severely damaged when the packaging was removed and the engineer quickly arranged to collect a replacement.He returned following the hours journey and stayed until he was satisfied that I had a good grasp of the controls. Clearly a man of high principles and a credit to Richer Sounds. Thankyou.
16 gennaio 2026
Risposta di Richer Sounds - Maidstone
Thank you for your 5 star review!
Helpful staff
Helpful staff who provided the advice needed and arranged for the item to be delivered promptly
9 gennaio 2026
Risposta di Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Risposta di Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Hi very good Joe was very helpful and…
Hi very good Joe was very helpful and the picture is very good thanks Richard
9 gennaio 2026
Expert advice given by friendly staff…
Expert advice given by friendly staff who know what they are talking about. They are helpful and devote their time to you. This applied in store and on the phone.
8 gennaio 2026
Risposta di Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simply one of the best retail companies…
Simply one of the best retail companies there are for customer service. Brilliant products brilliant service. Brilliant.
29 novembre 2025
Risposta di Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I BOUGHT A SAMSUNG 48INC OLED TV FROM…
I BOUGHT A SAMSUNG 48INC OLED TV FROM RICHER SOUNDS IN MAIDSTONE I WOULD LIKE TO SAY HOW GREAT THE TV IS AND TO THANKTHE STAFF IN MAIDSTONE FOR BEING SO HELPFUL AND WOULD RECOMMEND RICHER SOUNDS TO ENYBODY MR PETER SAGE.
31 dicembre 2025
Non scritta su invito
Risposta di Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Risposta di Richer Sounds - Maidstone
Thank you for your wonderful feedback
Very helpful sales person.Took time to…
Very helpful sales person.Took time to explain options and to demonstrate the equipement.
5 gennaio 2026
Risposta di Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
good service
A few hiccups with the probuct but all resolved because they are proper people.
4 gennaio 2026
Risposta di Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Risposta di Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Excellent service in store as always.
Excellent service in store as always.
Great product knowledge .
2 gennaio 2026
Risposta di Richer Sounds - Maidstone
Thank you for your 5 star review!
Pleasant sales people to talk to who…
Pleasant sales people to talk to who were very helpfull. Delivery as promised.
2 gennaio 2026
Risposta di Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Risposta di Richer Sounds - Maidstone
Dear Mr Ross,
Thank you for your feedback although I was sorry to read your comments about the HDMI cable. I understand that this was a promotion advertised online , so I'm sorry that the store didn't include this and will refresh them on the offer ASAP as well as stressing the importance of being up to date with these.
In the meantime I understand our customer service team have since been in touch to resolve the matter and get you the cable, of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always a good deal
Always a good deal! I am a regular customer and have never found a better deal.
16 agosto 2025
Risposta di Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Went in without a clue what to buy!
Went in without a clue what to buy!
Jason the sales assistant listened to my requirements and offered me a range of products.
I just wanted an entry level hifi that just played vinyl. He gave great advice and I ended up an Argon set-up
Thanks Jason it’s perfect for what I wanted!
Highly recommend Richer Sounds 👍🏼
31 dicembre 2025
Risposta di Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer sounds Maidstone
Richer sounds Maidstone, was looked after by Sam amazing service, listened to my needs and budget and sorted a package to achieve both. So happy with my purchase
30 dicembre 2025
Risposta di Richer Sounds - Maidstone
Thank you for your wonderful feedback
Great work Richer Sounds!
Easy to order online and communicate with the team on the phone whilst purchasing the TV.
Also to mention the delivery company Richer Sounds use were great too. Within 5 mins of the TV being delivered we had a follow up call to ensure the item was received in good condition.
Thank you Richer Sounds
30 dicembre 2025
5 star experience at Maidstone store
Staff at Maidstone were VERY helpful, listened to my requirements, patiently explained the new technology to me, and did NOT try to upsell me.
I called the store post post set up to ask for some help and got instant customer support.
Overall 5 star experience
29 novembre 2025
Staff really helpful
Staff really helpful, product range and price good. Been there before, always had good experience hence going back.
28 dicembre 2025
Risposta di Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.