Richer Sounds - Lichfield Recensioni 

1946
TrustScore 5 su 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB


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Valutata 5 stelle su 5

James was extremely helpful, and knowledgeable. He gave me plenty of time to listen to the quality of each set of speakers, answering all my questions and remaining impartial which enabled me to m... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I made a couple purchases at the Lichfield branch, very helpful staff and talked me through various systems for the size of my room etc. I got speakers and an amp which sound great for my LP's which s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Tom's knowledge on a wide range of subjects was very helpful in making my choice of tv and he then helped transfer a large and heavy package into my car.

L'azienda ha risposto

Valutata 5 stelle su 5

I decided to return to Richer Sounds Lichfield shop to discuss options for upgrading my record deck.I had a set price range & reasonably sure of the make & model that I wanted.A few details & sticking... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 46 Birmingham Road, WS13 6GF, Lichfield, Regno Unito

  • 0333 900 0089

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(1946)

25.159 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Really good communication product…

Really good communication product arrived swiftly and store contacted me to say it was ready for collection

27 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great items

Great items, service, knowledge and best of all the 6 year warranty, very few places offer this as standard

26 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Sonos Sound Bar

looking for a new soundbar and although I had a good ides what I wanted, it was good to run my thoughts pas your knowledgeable assistant who convinced me my decision was right.

22 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent service as always

Excellent service as always

25 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

The staff member at Richer sounds was…

The staff member at Richer sounds was really helpful and full of information that made me pick the right items... I would really recommend Richer sounds at Lichfield...

25 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Long time Richers Sounds user

I have used Richer sounds to build my Hi Fi system from the 80's through to the current day. Great to have such a local shop based in Lichfield that offers great prices and service.

21 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 4 stelle su 5

prompt repayment when i cancelled my…

prompt repayment when i cancelled my position on the waiting list for the freely box

20 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thank you for leaving us your feedback, my apologies that the wait for the consignment of the Freely boxes proved too drawn out, which I appreciate is frustrating. I will of course feed this back to the supplier, as the last thing we want to do is let down valued customers in such a manner.

I'm glad the refund has since been quickly arranged, but should you need any further help or would like to discuss the issue further please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Just excellent customer service

Just excellent customer service, even when I had an issue with a purchase it was sorted out immediately. First class as always.

19 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

As always staff are knowledgeable …

As always staff are knowledgeable and very friendly. Would recommend Richer Sounds if unsure on what you want to purchase

19 maggio 2026
Logo di Richer Sounds - Lichfield

Risposta di Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I knew exactly what I wanted

I knew exactly what I wanted, a pair of Sonos 100 speakers in white. I telephoned one of the stores and spoke to a really polite, efficient male (sorry cannot remember his name). The speakers were slightly cheaper then the Sonos website and the thing that really sealed the deal was 6 year warranty 👍🏻 I had 3 months interest free credit which the staff talked me through, it was so easy! I paid a little extra for next day delivery and everything was perfect 👌 I’ve used Richersounds on previous occasions and cannot fault them!

18 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Not only did I get good advise the…

Not only did I get good advise the product turned up earlier than expected. Great

17 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I will probably repeat what other were saying... top of the top

I will probably repeat what other people are saying, but the greatest thing about Richer Sounds, in general, is that friendly atmosphere. There is no force, to sell you something, or to sell you the most expensive gear, what is nice. You are arriving, explaining your situation, what you are looking for, maybe letting the guys know your picks, they're asking for your sound taste, type of music you're listening to, room size, if it's acoustically treated, etc. Full, professional, based on experience and your circumstances,advice. You can for example say that, I wanted to buy this amp, but the seller will tell you: for you and your circumstances, I can personally advise you to buy this amp, which is slightly cheaper, it doesn't have something, but for example have a better components, build quality or a sound signature is leaning towards your sound taste, or... instead of this one, maybe you can spend slightly more but.... There is no pressure, just reasonable advice. I have been shocked that couple months ago I came to but a streamer and a seller still remembered me

13 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Sound advice

14 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Luca was excellent in his advice to me…

Luca was excellent in his advice to me and I'm well happy with deck and speakers a step back in time playing albums thank you

14 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Great knowledge

Great knowledge

16 agosto 2025
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Risposta di Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 3 stelle su 5

Ordered Sony tv click ,and collect…

Ordered Sony tv click ,and collect because I did not want to wait in for a delivery-next day!- rang up 2 days later for a progress but told it was not there yet,and were unable to track a click and collect-called in to the shop whist in town on Thursday for an update-not there-Tom -very helpful-checked the computer to find it had been delivered the next day day but put on the wrong shelf and did not generate an email or text to say it was there

7 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for taking the time to leave your review. I’m sorry the Click & Collect process didn’t work as it should on this occasion of course.

Your TV was delivered to store on time, having been ordered on the bank holiday so despatched the following day, but appears to have been booked in incorrectly meaning the store failed to contact you.

We’ll be feeding this back with the team, to ensure they learn from their mistake, and the customer service team will also be reaching out to you directly to follow this up.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Fantastic service!

Fantastic service!

6 maggio 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Understanding Technology!

Great communication in understanding what I required. I only ever buy fro Richer Sounds due to knowledge of staff.

30 aprile 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review!

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